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Office 365 troubleshooting guide

Help Desk Troubleshooting Guide This resource is for ?rst-level help desk agents who support O ?ce It provides easy access to help topics and KB articles that will help you quickly resolve the most common issues that we ? ve found O ?ce users encounter You ? ll also ?nd tools and resources for additional troubleshooting Updated Feb th Page CABOUT THIS GUIDE The most common requests are outlined in this document for quick reference For additional topics use the online O ?ce troubleshooting resource to connect to the most relevant content for your topic O ?ce Troubleshooting ?? http aka ms o troubleshootin g The troubleshooting tool provides assistance for many O ?ce topics including Delve Identity management O ?ce ProPlus Exchange Online User and domain management SharePoint Online Exchange Online Protection O ?ce Planner Skype for Business Online Yammer O ?ce Sway COMMON TOPICS The sections below guide you to the most common help and troubleshooting topics If you are an O ?ce administrator for more information about support options see Get support for O ?ce SIGN IN Common issues and tasks related to O ?ce sign-in are listed in the following table If a user needs help with one of frequently mentioned scenarios listed below click the link to display an article that provides troubleshooting or how-to steps COMMON ISSUES I ? m having trouble signing in to O ?ce I ? m having trouble signing in to Skype for Business I forgot my password I can't sign out of O ?ce web services I see an error message Your organization could not sign you in to this service I ? m having Outlook connection problems with O ?ce HOW DO I ? How do I sign in to Outlook Web App How do I add company branding to my sign in page Updated Feb th Page COFFICE EMAIL AND CALENDAR Common issues and tasks related to O ?ce email and calendars are listed in the following table If a user needs help with one of frequently mentioned scenarios listed below click the link to display an article that provides troubleshooting or how-to steps COMMON ISSUES I can ? t receive email Email isn ? t owing to expected recipients I ? m having email issues after a custom domain was added When I try to access someone's mailbox folder I see the error Unable to open default folders-you do not have permissions to logon HOW DO I ? How do I set up Outlook for O ?ce How do I set up O ?ce on my phone or tablet How do I move email and contacts into my new O ?ce account How do I connect Outlook Web App to other email accounts How do I forward email to another email account How do I use my O ?ce desktop programs with O ?ce How do I set up email in Outlook for Mac How can I recover a deleted item in Outlook How do I