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Wbxbw b troubleshooting guide

Webex for Cisco BroadWorks Troubleshooting Guide First Published - - Last Modi ?ed - - Americas Headquarters Cisco Systems Inc West Tasman Drive San Jose CA - USA http www cisco com Tel - -NETS Fax - C ? Cisco Systems Inc All rights reserved CCONTENTS CHAPTER CHAPTER CHAPTER Webex for Cisco BroadWorks Troubleshooting Troubleshooting Webex for Cisco BroadWorks Change History Webex for Cisco BroadWorks Troubleshooting Resources Contacts Useful Log Files Reading List Known Issues and Limitations Serviceability Connector Webex for Cisco BroadWorks Troubleshooting Processes Escalating an Issue What Client Information to Collect Check User Details in Help Desk View Customer Organization in Help Desk Retrieve User Logs from Partner Hub How to Find Client Version Client Check for Calling Service Get Client Logs or Feedback Get Calling Environment Data Reset Webex Database Verify that Webex Should Register to BroadWorks Analyze PSLog for User Provisioning Issues Analyze XSP Logs to Troubleshoot Subscriber Log in Webex for Cisco BroadWorks Troubleshooting Guide iii CContents CHAPTER Webex for Cisco BroadWorks Troubleshooting Speci ?c Issues Partner Hub Issues User Provisioning Issues Users Sign in Issues Calling Con ?guration and Registration Issues Call Settings Webview Issues Domain Claim Issues End User Error Codes Webex for Cisco BroadWorks Troubleshooting Guide iv C C H A P T E R Webex for Cisco BroadWorks Troubleshooting ? Troubleshooting Webex for Cisco BroadWorks on page ? Change History on page Troubleshooting Webex for Cisco BroadWorks This document is intended for technical people at service provider organizations who are supporting themselves and their customers We anticipate you to have some familiarity with troubleshooting in general reading logs and working with subscriber cases The article is divided into three major sections ? Resources which is a list of tools reading material logs and contacts you may need ? Processes which describes some of the actions you could take while troubleshooting a customer problem ? Speci ?c Issues which categorizes and lists issues that have been known to occur how to spot them and how you could potentially resolve them Change History Date July July July June June June May Version Change Added error message to End User Error Codes Also updated Users Sign In Issues Added topic with link to Known Issues and Limitations article Updated product name for Webex rebranding Updated Webex logo in graphics Added Suggested Action column to End User Error Codes table Correction to End User Error Codes table Added Domain Claim Issues section Webex for Cisco BroadWorks Troubleshooting Guide CChange History Webex for Cisco BroadWorks Troubleshooting Date April Version April December November October Change Updated End User Error Codes with two additional codes and Added information on Webex Serviceability Connectior Updated document Rebranding Webex Teams to Webex app Added End User Error Codes Added Call Settings Webview New document introduced Webex for Cisco BroadWorks Troubleshooting Guide C C H A P T E R Webex for Cisco BroadWorks Troubleshooting Resources Contacts ? Contacts on page ? Useful Log Files on page ? Reading List on page