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Customer guide q q ' TRAI TELECOM REGULATORY AUTHORITY OF INDIA Customer guide for availing the facility of Mobile Number Portability Request for porting I Contact the new mobile service provider to whom you want to port your mobile number II Obtain Custo

q q ' TRAI TELECOM REGULATORY AUTHORITY OF INDIA Customer guide for availing the facility of Mobile Number Portability Request for porting I Contact the new mobile service provider to whom you want to port your mobile number II Obtain Customer Acquisition Form CAF Porting Form III Read the eligibility and other conditions carefully IV If eligible Obtain 'Unique Porting Code' by sending an SMS from the mobile number you want to port to the number ' ' with text 'PORT' followed by space followed by your digit mobile number you want to port As pre-paid SMS is not permitted in Jammu Kashmir the subscriber has to dial ' ' to get an UPC the operator at ' ' provide the UPC after verifying subscriber number with CLI V It may be noted that you will receive an auto generated digits Unique Porting Code UPC from the Donor operator The ?rst two characters of the UPC consists of 'Alphabets' and remaining digits will be numerical characters except zero VI Fill up the CAF and Porting Form VII Submit the duly ?lled Porting Form and CAF along with requisite documentary proof to the mobile service provider VIII If you are a post paid subscriber submit a paid copy of the last bill issued along with Porting Form and CAF IX Obtain new SIM card from the new service provider X Service provider may charge porting charge maximum upto j- - You can withdraw your porting request within hrs of applying However the porting charge may not be refunded Activation of ported number XI Your new mobile service provider will intimate you the date time of porting on your mobile phone XII Change over takes place on the yth working day th working day in case of Jammu Kashmir Assam and North East service areas CXIII The service disruption time shall be around hrs during night time of the date time of porting XIV Replace the old SIM with the new SIM provided by your new mobile service provider after the speci ?ed date and time Eligibility and Other Conditions You are allowed to move to another mobile service provider only after days of the date of activation of your mobile connection or from the date of last porting of your mobile number which ever is applicable You are allowed to change mobile service provider within the same service area only If you are a postpaid subscriber please ensure that you have paid all the dues as per your last bill You will have to sign an undertaking in the Porting Form also If you are a Pre-paid subscriber please note that the balance amount of talk time if any at the time of porting will lapse If you are a corporate customer please obtain an authorization letter from the authorized signatory and seek simultaneous porting of upto ?fty mobile numbers belonging to the same donor operator Detailed regulations are accessible in TRAI website www traLgov in C