1 ũƒťœŕƇŕťƒƆšƃŒťŕŵŗŶƆœŞ – ƅƈœźřŪƆ ŗƒŧœŞřƃŒƅƍƄŶƃŒƍžƍƀšƃŒŗƒƄƂ ŚƬLjƳƢŭơƧ
1 ũƒťœŕƇŕťƒƆšƃŒťŕŵŗŶƆœŞ – ƅƈœźřŪƆ ŗƒŧœŞřƃŒƅƍƄŶƃŒƍžƍƀšƃŒŗƒƄƂ ŚƬLjƳƢŭơƧƽƢȀNjƩƢƦǴǘƬǷDZƢǸǰƬLJȏƨǷƾǬǷƧǂǯǀǷ ǎǐţ : dzơ ƩƢȈǼǬƬ dzơ ŚȈLjƬǴdzƨȈǸǰ ƇŒƍƈŶŕ : ƎƍřŪƆƏƄŵŗƒŧŬŕƃŒťŧŒƍƆƄƃƑރřŒŧřŪƙŒűƒűŤřƃŒ ťŒŧżƕŒŇŒťŊƇƒŪšřƑżƉŧƍťƍŗŪŪŌƆƃŒ űřƍŗƒŧŲƈŗŪŒŧť ŗƒƀƒŕ ) ŔŧźƄƃƇŞŒƍťƃŒŗƒŕŧřŴƆŞƆ - GAO ( ŔƃœűƃŒťŒťŵōƇƆ : ŻŒŧŬōŘšř : ŻŪƍƒŖťƍƆšƇŕ ƇƒťƃŒŧŮƈƐƍŬŵŧƍřƂťƃŒ ŗŬſœƈƆƃŒŗƈŞƃ : ǁȂƬǯƾdzơƿƢƬLJȋơ / ƾǸŰDZȂƫơǁ ) ŅƢǠdzơǶȈǴǠƬdzơƿƢƬLJƗ - ǦǴnjdzơƨǠǷƢƳ ( ƢLjȈƟǁ ǁȂƬǯƾdzơ / ǺȇƾdzơǂǐǻȅȂnjǟ ) ǂǓƢŰƿƢƬLJƗ - ņƢǤƬLjǷƨǠǷƢƳ ( ơǁǂǬǷ ǁȂƬǯƾdzơƿƢƬLJȋơ / ǵȐLjdzơƾƦǟƅơƾƦǟȅƾǼƥ ) ŅƢǠdzơǶȈǴǠƬdzơƿƢƬLJƗ - ǹƢLjǸǴƫƨǠǷƢƳ ( ơȂǔǟ ǁȂƬǯƾdzơ / ƾǸŰƾȈǠdzơ ) ǂǓƢŰƿƢƬLJƗ - ņƢǤƬLjǷƨǠǷƢƳ ( ǔǟ ơȂ ǁȂƬǯƾdzơ / ǁƽƢǬdzơƾƦǟdžȈǼȇơǂƥ ) ǂǓƢŰƿƢƬLJƗ - ņƢǤƬLjǷƨǠǷƢƳ ( ơȂǔǟ ŗƈŪƃŒ ŗƒŶƆœŞƃŒ 2009 / 2010 2 ŌřŶƷDžř ƲƿŶƫřƺƫřƼƫœ ƲƿżƿżƘƫř . .... ƲǀƯŏƹƲƿŶƫřźƈƳƲƿżƿżƘƫřƲƿƺųǃřƼƫœ ..... 3 źƿŶƤŤƫřƹźƨƄƫř ƫřƹĽŶưŰƫř ƪưƘƫřřŸƷƭŚưţDžŚƴƤƟƹƽŸƫřĽźƨƄ ƲƿŶƫřźƈƳƽƺƄƗŹƺŤƧŶƫřŷŚŤſDŽƫƪƿżŬƫřźƨƄƫř ƹ ƲƯƹŏŜƿźƣƲƯŚƳŶƗŚſƲƯƖǀưŬƫźƿŶƤŤƫřƹźƨƄƫř ƾƟŶǀƘŝ şźƧŸưƫřƵŸƷƭŚưţœ DžǂȀǨdzơ ...................................................................................................................... - V - V DžǂȀǨdzơ Ɣơƾǿȍơ ...................................................................... .......................... ............ III ǂǰnjdzơ ................................................................... .......................... ............... IV DžǂȀǨdzơ .................................................................... ............................ ...... ....... V DZȁơƾŪơƨǸƟƢǫ ................................................................ ......................... ........... XII ƨȈǻƢȈƦdzơDZƢǰNjȋơƨǸƟƢǫ ............................................................... ........................ ..... XIII ŭơƨǸƟƢǫ ǪƷȐ ....................................................................... ....................... ..... XIV ƨǷƾǬŭơ .................................................................................. .......................... Ɨ DZȁȋơDzǐǨdzơ : ȇƾŪơƧǂǜǼdzơ ƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽȍƧƾ ............. ................................ ....... 01 ƾȈȀŤ ......................................................... ........................... .............. 02 DZȁȋơƮƸƦŭơ : ƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽƛ : džLJȋơȁǶȈǿƢǨŭơ ................. ...... ........................ ............ 03 DZȁȋơƤǴǘŭơ : ȆźǁƢƬdzơƢǿǁȂǘƫȁƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽƜƥǦȇǂǠƬdzơ ....... ......................... .............. 03 DZȁȋơǝǂǨdzơ : ƥǦȇǂǠƬdzơ ƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽƜ .......... ... ............................ ................ 03 ňƢưdzơǝǂǨdzơ : ƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽȍȆźǁƢƬdzơǁȂǘƬdzơ ........ ........................... ............... 04 ňƢưdzơƤǴǘŭơ : ƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽƛǦƟƢǛȁ ................... ......................... ..................... 06 DZȁȋơǝǂǨdzơ : ƨȇǁơƽȍơǦƟƢǛȂdzơ ........ .................. ........................... ................ 06 ňƢưdzơǝǂǨdzơ : ƨǐǐƼƬŭơǦƟƢǛȂdzơ ............................... ........................... ......... 06 ƮdzƢưdzơƤǴǘŭơ : ƨLjLJƚǸǴdzȆǸȈǜǼƬdzơDzǰȈŮơĿƢȀǠǫȂǷȁƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽƛǶȈǜǼƫ .. ............ ............. .. 09 DZȁȋơǝǂǨdzơ : ƨLjLJƚǸǴdzȆǸȈǜǼƬdzơDzǰȈŮơĿƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽƛǞǫȂǷ .... ........................... .. 09 ňƢưdzơǝǂǨdzơ : ƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽȍȆǴƻơƾdzơǶȈǜǼƬdzơ ........ ............................ ............... 10 ǞƥơǂdzơƤǴǘŭơ : ơƽǁơȂŭơƧǁơƽƛ ƨȇǂnjƦdz : ǥơƾǿȋơȁƨƠȈƦdzơ ............... ......................... ............... 12 DZȁȋơǝǂǨdzơ : ƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽƛǥơƾǿƗ .................... ........................... ........... 12 ňƢưdzơǝǂǨdzơ : ƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽƛƨƠȈƥ ....................... ......... .................. ............. 13 džǷƢŬơƤǴǘŭơ : ƵȂƬǨǷǵƢǜǻƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽƛ ..................... ......................... ............. 15 DZȁȋơǝǂǨdzơ : ƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽƛǵƢǜǻ ........................... ........................... ........ 15 ưdzơǝǂǨdzơ ňƢ : ƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽȍƨȈǟǂǨdzơƨǸǜǻȋơ .............. ............................ ......... 17 ňƢưdzơƮƸƦŭơ : ȆƴȈƫơǂƬLJơǁȂǜǼǷǺǷƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽƛ .............. ........................ ................... 18 DZȁȋơƤǴǘŭơ : ƛƨǨȈǛȁƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽƛ ƨȈƴȈƫơǂƬLJ ............... ......................... ............... 18 DZȁȋơǝǂǨdzơ : ƨȇǂnjƦdzơƽǁơȂǸǴdzƨȈƴȈƫơǂƬLJȍơƧǁơƽȍơ ............ ............................ ............ 18 ňƢưdzơǝǂǨdzơ : ƢȈǴǠdzơƧǁơƽȎdzȆƴȈƫơǂƬLJơǮȇǂNjƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽƛ ... ................. .......... ....... 19 DžǂȀǨdzơ ...................................................................................................................... - VI - VI ňƢưdzơƤǴǘŭơ : ƨȇǂnjƦdzơƽǁơȂǸǴdzȆƴȈƫơǂƬLJȍơƲȇDŽŭơ ......................... ......................... ......... 21 DZȁȋơǝǂǨdzơ : ƩơƔƢǨǰdzơ (les compétences) .................. ........................... .... 21 ňƢưdzơǝǂǨdzơ : ƨȈǨȈǛȂdzơƩơǁƢLjŭơ (carrières) .................. ........................... ........ 22 ƮdzƢưdzơǝǂǨdzơ : ǒȇȂǠƬdzơ ( componsation ) ............... ........................... ......... 22 ǞƥơǂdzơǝǂǨdzơ : ǪȈLjǼƬdzơ (coopération) ................... ........................... ............ 23 Ǩdzơ džǷƢŬơǝǂ : DZƢǐƫȏơ (la communication) ........ ........................... ........... 23 ƮdzƢưdzơƤǴǘŭơ : ƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽƛƨȈƴȈƫơǂƬLJƛǺȇȂǰƫ .............. ........................ ................ 24 DZȁȋơǝǂǨdzơ : ƨLjLJƚŭơƨdzƢLJǁƩƢƦǴǘƬǷƾȇƾŢȁƨLJơǁƽ ) ȋơƨǴƷǂŭơ ńȁ ...( ........................... .. 24 ňƢưdzơǝǂǨdzơ : ƨƠȈƦdzơDzȈǴŢȁƨLJơǁƽ ) ƨȈǻƢưdzơƨǴƷǂŭơ ................( ........................... ......... 24 ƮdzƢưdzơǝǂǨdzơ : ƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽƛƨȈƴȈƫơǂƬLJƛǂȇȂǘƫ ) ƨưdzƢưdzơƨǴƷǂŭơ ..( ............................ ..... 25 ơ ǞƥơǂdzơǝǂǨdz : ǀȈǨǼƫ ƛ ȈƴȈƫơǂƬLJ ƨ ƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽƛ ) ƨǠƥơǂdzơƨǴƷǂŭơ .....( ............................ ... 25 džǷƢŬơǝǂǨdzơ : ƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽƛƨȈƴȈƫơǂƬLJƛǃƢųƛƨȈdzƢǠǧǶȈȈǬƫ ) ƨLjǷƢŬơƨǴƷǂŭơ .......( ...... ........ 26 ǞƥơǂdzơƤǴǘŭơ : ơƧǁơƽƛƨȈƴȈƫơǂƬLJƛƩƢǷȂǬǷ ƨȇǂnjƦdzơƽǁơȂŭ ............ ......................... ................ 27 DZȁȋơǝǂǨdzơ : ƨȇǂnjƦdzơƽǁơȂŭơƨȈŷƘƥƢȈǴǠdzơƧǁơƽȍơƨǟƢǼǫ ........... ........................... .......... 27 ňƢưdzơǝǂǨdzơ : ƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽƛǪȇǂǨdzƨȈƫơǀdzơƩƢȈǻƢǰǷȍơ ...... ............. ............... ......... 28 ƮdzƢưdzơǝǂǨdzơ : DzǸǠdzơȁƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽƛśƥDzƻơƾƬdzơ ...... ........................... ............ 28 ǞƥơǂdzơǝǂǨdzơ : ƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽƛƔơƽƗƨǠƳơǂǷ ............ ........................... ................ 28 džǷƢŬơǝǂǨdzơ : DŽǴƬLjǷ ƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽƛƧƔƢǨǯƩƢǷ ........ ............................ ............ 29 džǷƢŬơƤǴǘŭơ : ƽǂǧǁƢǿ ƨǠǷƢƳ ƱƿȂŶ (HARVARD) ƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽƛƨȈƴȈƫơǂƬLJƛǶȈǸǐƬdz ... .. .... 30 ƮdzƢưdzơƮƸƦŭơ : ǁơȂŭơƧǁơƽȍƧƾȇƾŪơƩƢLJǁƢǸŭơȁƩƢȇƾƸƬdzơ ƽ ƨȇǂnjƦdzơ ......... . ....................... ............ 32 DZȁȋơƤǴǘŭơ : ƨȈLjǧƢǼƬdzơƧDŽȈŭơȁƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽƛ .................. ......................... ............. 32 ňƢưdzơƤǴǘŭơ : ƾǯƘƬdzơǵƾǟǥȁǂǛȁƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽƛ ............. ......................... ............ .. 35 DZȁȋơǝǂǨdzơ : ƨȈƳȂdzȂǼǰƬdzơƩơǁȂǘƬdzơ ........................ ........................... ............. 36 ňƢưdzơǝǂǨdzơ : ƨȇƽƢǐƬǫȏơƩơŚǤƬdzơ .............................. ............................ .......... 36 ƮdzƢưdzơǝǂǨdzơ : ȆŭƢǠdzơdžǧƢǼƬdzơ .... . ............. ............. ........................... ............. 36 ƮdzƢưdzơƤǴǘŭơ : ȁDŽȇȍơŚȇƢǠǷȁƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽƛ (ISO) ..... ........................ .................. 38 ǞƥơǂdzơƤǴǘŭơ : ƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽȍƧƾȇƾŪơǁơȁƽȋơ ...................... ................ ......... .......... 40 DZȁȋơǝǂǨdzơ : ƽơǂǧȋơƧǁơƽƛ .......................... ............................ .................... 41 ňƢưdzơǝǂǨdzơ : ƨȇǂnjƦdzơƽǁơȂŭơŚȈLjƫ ................ ............................ ...................... 41 ƮdzƢưdzơǝǂǨdzơ : ǸǜǼŭơŚȈLjƫ ƩƢ ...................... ........................... .................... 41 ǞƥơǂdzơǝǂǨdzơ : ŚȈǤƬdzơƧƽƢȈǫ ... .......................... ........................... .................. 41 džǷƢŬơǝǂǨdzơ : ƨǨȈǛȁ ƨǸLjǬǷƨǨȈǛȁƨȇǂnjƦdzơƽǁơȂŭơ ....... ...................... ........... .......... 42 džǷƢŬơƤǴǘŭơ : ƢȀǼƟƢƥǃƩƢƦǴǘƬǷȁƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽƛ ................ ......................... ............ 43 DžǂȀǨdzơ ...................................................................................................................... - VII - VII DZȁȋơǝǂǨdzơ : ƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽƛǺǷƽơǂǧȋơǽǂǜƬǼȇƢǷ ........... ........................... ......... 43 ňƢưdzơǝǂǨdzơ : ƢǷ ǹȁŚLjŭơǽǂǜƬǼȇ .................................... ........................... ..... 44 ƮdzƢưdzơǝǂǨdzơ : ƽơǂǧȋơȂǴưŲǽǂǜƬǼȇƢǷ ........................... ........................... .......... 44 ǞƥơǂdzơǝǂǨdzơ : ƫƢǷ ƢȈǴǠdzơƧǁơƽȍơǽǂǜƬǼ ........... ............... . ........................... .......... 45 DzǐǨdzơƨǏȐƻ ............................................... ........................... ............... 46 ňƢưdzơDzǐǨdzơ : ƔơƽȋơǶȈȈǬƫȁƨLjLJƚŭơȃȂƬLjǷȄǴǟƨȇǂnjƦdzơƽǁơȂǸǴdzȆƴȈƫơǂƬLJȏơǖȈǘƼƬdzơ ...... .. ........ 47 ƾȈȀŤ ...... .................................... ........................... ............................. 48 DZȁȋơƮƸƦŭơ : ƨȇǂnjƦdzơƽǁơȂǸǴdzȆƴȈƫơǂƬLJȏơǖȈǘƼƬdzơ : džLJȋơȁǶȈǿƢǨŭơ ...... ........................ ............ 49 DZȁȋơƤǴǘŭơ : ƽǁơȂǸǴdzȆƴȈƫơǂƬLJȏơǖȈǘƼƬdzơǵȂȀǨǷ ƨȇǂnjƦdzơ ............... ......................... ........ 49 ňƢưdzơƤǴǘŭơ : DzǰǯƨLjLJƚǸǴdzȆƴȈƫơǂƬLJȏơǖȈǘƼƬdzƢƥǾƬǫȐǟȁƨȇǂnjƦdzơƽǁơȂǸǴdzȆƴȈƫơǂƬLJȏơǖȈǘƼƬdzơDzƻơƾǷ . . . 51 DZȁȋơǝǂǨdzơ : ƨȇǂnjƦdzơƽǁơȂǸǴdzȆƴȈƫơǂƬLJȏơǖȈǘƼƬdzơDzƻơƾǷ ......... ........................... ... .. 51 ňƢưdzơǝǂǨdzơ : DzǰǯƨLjLJƚǸǴdzȆƴȈƫơǂƬLJȏơǖȈǘƼƬdzƢƥƨȇǂnjƦdzơƽǁơȂǸǴdzȆƴȈƫơǂƬLJȏơǖȈǘƼƬdzơƨǫȐǟ .. . .... 51 ƮdzƢưdzơƤǴǘŭơ : ǾƫƢǷȂǬǷȁƨȇǂnjƦdzơƽǁơȂǸǴdzȆƴȈƫơǂƬLJȏơǖȈǘƼƬdzơƨȈdzȁƚLjǷ .. ......................... ........ 54 DZȁȋơǝǂǨdzơ : ơȂǸǴdzȆƴȈƫơǂƬLJȍơǖȈǘƼƬdzơƨȈdzȁƚLjǷ ƨȇǂnjƦdzơƽǁ ... ............................ .......... 54 ňƢưdzơǝǂǨdzơ : ƨȇǂnjƦdzơƽǁơȂǸǴdzȆƴȈƫơǂƬLJȍơǖȈǘƼƬdzơƩƢǷȂǬǷ ....... ............................ ....... 55 ǞƥơǂdzơƤǴǘŭơ : ǾǧơƾǿƗȁƨȇǂnjƦdzơƽǁơȂǸǴdzȆƴȈƫơǂƬLJȏơǖȈǘƼƬdzơƣƢƦLJƗ ....... ......................... ..... .... 57 DZȁȋơǝǂǨdzơ : ƨȇǂnjƦdzơƽǁơȂǸǴdzȆƴȈƫơǂƬLJȏơǖȈǘƼƬdzơƣƢƦLJƗ ............ ........................... ... 57 ňƢưdzơǝǂǨdzơ : ƴȈƫơǂƬLJȏơǖȈǘƼƬdzơǥơƾǿƗ Ȇ ƨȇǂnjƦdzơƽǁơȂǸǴdz ......... ............................ ..... 58 džǷƢŬơƤǴǘŭơ : ƽǁơȂǸǴdzȆƴȈƫơǂƬLJȏơǖȈǘƼƬdzơƨȈŷƗ ǾƥƢȈǣȁƗǖȈǘƼƬdzơƔȂLJǺǟƨƦƫǂƬŭơDzǯƢnjŭơȁƨȇǂnjƦdzơ ... . .. 60 DZȁȋơǝǂǨdzơ : ƨȇǂnjƦdzơƽǁơȂǸǴdzȆƴȈƫơǂƬLJȏơǖȈǘƼƬdzơƨȈŷƗ ..... ........................... ............ 60 ňƢưdzơǝǂǨdzơ : ƨȇǂnjƦdzơƽǁơȂǸǴdzȆƴȈƫơǂƬLJȏơǖȈǘƼƬdzơƣƢȈǣȁƗƔȂLJǺǟƨƦƫǂƬŭơDzǯƢnjŭơ ...... ........ . ... 61 ňƢưdzơƮƸƦŭơ : ƨȇǂnjƦdzơƽǁơȂǸǴdzȆƴȈƫơǂƬLJȏơǖȈǘƼƬdzơƨȈǴǸǟDzƷơǂǷ .................... ........................ ... 63 DZȁȋơƤǴǘŭơ : ƨȇǂnjƦdzơƽǁơȂŭơȄǴǟƤǴǘdzơDzȈǴŢ ......................... ........................ ........... 64 DZȁȋơǝǂǨdzơ : ƢƥƚƦǼƬdzơȁƾȇƾŢ ƨȈƠȈƦdzơƩơŚǤƬŭơƩƢǿƢš ................. ........................... .... 64 ňƢưdzơǝǂǨdzơ : ȐƦǬƬLjǷƨƥȂǴǘŭơǦƟƢǛȂdzơǝơȂǻƗȁƽƾǟǂǐƷ ............ ........................... .... 65 ƮdzƢưdzơǝǂǨdzơ : ƨȇǂnjƦdzơƽǁơȂŭơǺǷǦƟƢǛȂdzơƩƢƳƢȈƬƷơǂȇƾǬƫȁƚƦǼƬdzơ .. ............... ............ ..... 66 ňƢưdzơƤǴǘŭơ : ƨȇǂnjƦdzơƽǁơȂŭơǺǷǑǂǠdzơDzȈǴŢ .............. ......................... ....................... 67 DZȁȋơǝǂǨdzơ : ƨȇǂnjƦdzơƽǁơȂǸǴdzȆǴƻơƾdzơǑǂǠdzơDzȈǴŢ ............ ............................ .......... 67 ňƢưdzơǝǂǨdzơ : ǂǠdzơDzȈǴŢ ƨȇǂnjƦdzơƽǁơȂǸǴdzȆƳǁƢŬơǑ ........... ............................ ........... 69 ƮdzƢưdzơƤǴǘŭơ : ƨȇǂnjƦdzơƽǁơȂŭơǺǷDŽƴǠdzơȁƗǒƟƢǨdzơƾȇƾŢ ......... ......................... ................. 71 ǞƥơǂdzơƤǴǘŭơ : ƨȇǂnjƦdzơƽǁơȂŭơǖȈǘţƲƟƢƬǻǞǷDzǷƢǠƬdzơƩƢȈƴȈƫơǂƬLJơ .... ......................... .............. 72 DZȁȋơǝǂǨdzơ : ƨȇǂnjƦdzơƽǁơȂŭơĿǎǬǼdzơƾLJǥƾđǖȈǘƼƬdzơ ..... ........................... ........... 72 DžǂȀǨdzơ ...................................................................................................................... - VIII - VIII ňƢưdzơǝǂǨdzơ : ƨȇǂnjƦdzơƽǁơȂŭơǺǷǒƟƢǨdzơƨŪƢǠǷǥƾđǖȈǘƼƬdzơ ...... ............................ ...... 73 džǷƢŬơƤǴǘŭơ : ǘƻ ƨȈƴȈƫơǂƬLJȍơƨȇǂnjƦdzơƽǁơȂŭơƨ ƢȀƬǠƥƢƬǷȁƢȀǸȈȈǬƫ ..... . . ......................... ........ 75 ƮdzƢưdzơƮƸƦŭơ : ƨLjLJƚŭơDzƻơƽƽơǂǧȋơƔơƽƗǶȈȈǬƫȁƔơƽȋơǵȂȀǨǷ ............ ....................... ............... 77 DZȁȋơƤǴǘŭơ : ȈǸȈǜǼƬdzơDzǷơȂǠdzơȁƔơƽȋơƨȈǿƢǷ ƽơǂǧȌdzƾȈŪơƔơƽȌdzƨǬǬƄơƨ ... ......................... ......... 77 DZȁȋơǝǂǨdzơ : ƨLjLJƚŭơDzƻơƽƔơƽȋơǪȈǬŢƨȈǨȈǯƪdzȁƢǼƫŖdzơƩƢȇǂǜǼdzơǶǿƗȁƔơƽȋơǵȂȀǨǷ .. .... ........ 77 ňƢưdzơǝǂǨdzơ : ƽơǂǧȌdzƾȈŪơƔơƽȌdzƨǬǬƄơƨȈǸȈǜǼƬdzơDzǷơȂǠdzơ ........ ................ ........... .......... 79 ňƢưdzơƤǴǘŭơ : ƨȇǂnjƦdzơƽǁơȂŭơƔơƽƗǶȈȈǬƫ : ƩƢǷơƾƼƬLJȏơȁǥơƾǿȋơǵȂȀǨŭơ . ......................... ........ 81 DZȁȋơǝǂǨdzơ : ƔơƽȋơǶȈȈǬƫǵȂȀǨǷ ......................... ............................ ............... 81 ňƢưdzơǝǂǨdzơ : ǥơƾǿƗ ƔơƽȋơǶȈȈǬƫ ............................. ............................ .......... 82 ƮdzƢưdzơǝǂǨdzơ : ƔơƽȋơǶȈȈǬƫƩƢǷơƾƼƬLJơ ........ ............................ .......................... 83 ƮdzƢưdzơƤǴǘŭơ : ƔơƽȋơǶȈȈǬƫƨȈǴǸǟDzƷơǂǷ ............................ .... ..................... .............. 84 ǞƥơǂdzơƤǴǘŭơ : ƔơƽȋơǶȈȈǬƫƪȈǫȂƫȁƨȈdzȁƚLjǷ ............... ......................... ...................... 87 DZȁȋơǝǂǨdzơ : ƨȇǂnjƦdzơƽǁơȂŭơƔơƽƗǶȈȈǬƫƨȈdzȁƚLjǷ ........ ............................ .................. 87 ǝǂǨdzơ ňƢưdzơ : ƔơƽȋơǶȈȈǬƫƪȈǫȂƫ ..................... ........................... .................... 88 džǷƢŬơƤǴǘŭơ : ǾǴnjǧƣƢƦLJƗȁƔơƽȋơǶȈȈǬƫƩȐǰnjǷ ......... ......................... .................... 89 DZȁȋơǝǂǨdzơ : ƔơƽȋơǶȈȈǬƫƩȐǰnjǷ ........... ........... ................. .......................... 89 ňƢưdzơǝǂǨdzơ : ƔơƽȋơǶȈȈǬƫƨȈǴǸǟDznjǧƣƢƦLJƗ ............ ............................ ................. 90 DzǐǨdzơƨǏȐƻ ..................................... ........................... ......................... 92 ǐǨdzơ ƮdzƢưdzơDz : ǶȈȈǬƫĿȁƨȇǂnjƦdzơƽǁơȂǸǴdzȆƴȈƫơǂƬLJȏơǖȈǘƼƬdzơĿƨǷƾƼƬLjŭơƨȈǸǴǠdzơƤȈdzƢLJȋơȁǩǂǘdzơ Ɣơƽȋơ ........... ....................................................... ............... 93 ƾȈȀŤ ....................................... ........................... ................................ 94 DZȁȋơƮƸƦŭơ : ƨȇǂnjƦdzơƽǁơȂŭơǺǷƩƢƳƢȈƬƷȏƢƥƚƦǼƬdzơƤȈdzƢLJƗ ) ƤǴǘdzơ ........( ........................ ............ 95 DZȁȋơƤǴǘŭơ : ƨȇǂnjƦdzơƽǁơȂŭơȄǴǟƤǴǘdzơ ǂȇƾǬƫĿƨǷƾƼƬLjŭơƨȈǨǏȂdzơƤȈdzƢLJȋơ ... ......................... . 95 DZȁȋơǝǂǨdzơ : ȆǨdzƽƣȂǴLJƗ ) ȆǨdzƽƨȈdzƕ .........( ............................ ........................ 95 ňƢưdzơǝǂǨdzơ : ƧǁơƽȎdzȆǐƼnjdzơǶǰūơ ................. ............................ .................. 96 ƮdzƢưdzơǝǂǨdzơ : DzǸǠdzơDŽǯơǂǷDžƢLJƗȄǴǟǂȇƾǬƬdzơƣȂǴLJƗ ......... .. ........................... ........ 97 ňƢưdzơƤǴǘŭơ : ƲƬǼŭơȁǵƾƼƬLjŭơƣȂǴLJƗ ..................... ........................ ...................... 97 ƮdzƢưdzơƤǴǘŭơ : ǁơƾŴȏơDzȈǴŢƣȂǴLJƗ ...................... ......................... ..................... 101 DZȁȋơǝǂǨdzơ : ǖȈLjƦdzơǁơƾŴȏơ .................... ............................ ..................... 101 ňƢưdzơǝǂǨdzơ : ƽƾǠƬŭơǁơƾŴȏơ ....... ....... ............. ........................... ............... 110 ǞƥơǂdzơƤǴǘŭơ : ǟƤǴǘdzơǂȇƾǬƫĿƨǷƾƼƬLjǷȃǂƻƗƤȈdzƢLJƗ ƨȇǂnjƦdzơƽǁơȂŭơȄǴ ... ......................... .... 111 DZȁȋơǝǂǨdzơ : ƤLjǼdzơDzȈǴŢ ......................... ........................... ................... 111 DžǂȀǨdzơ ...................................................................................................................... - IX - IX ňƢưdzơǝǂǨdzơ : DzǸǠdzơƔƤǟDzȈǴŢ ................. ........................... ....................... 111 Ǩdzơ ƮdzƢưdzơǝǂ : ƱƢƬǻȍơǶƴƷƣȂǴLJƗ ................... ........................... ................ 112 ňƢưdzơƮƸƦŭơ : ƨȇǂnjƦdzơƽǁơȂŭơǺǷǑǂǠdzƢƥƚƦǼƬdzơƤȈdzƢLJƗ ............. ........................ ................... 113 DZȁȋơƤǴǘŭơ : ǸǠdzơǹơǁȁƽDZƾǠǷƨǬȇǂǗ Dz ............ ..... .......................... ...................... 113 ňƢưdzơƤǴǘŭơ : DZƢǬƬǻȏơƨǧȂǨǐǷƣȂǴLJƗ ...................... ......................... .................... 115 ƮdzƢưdzơƤǴǘŭơ : DZȐƷȍơǖƟơǂƻ ................................ ......................... ....... .......... 118 ǞƥơǂdzơƤǴǘŭơ : ƩơǁƢȀŭơǹȁDŽű (Skills Inventory) ......... ........................ ............... 120 džǷƢŬơƤǴǘŭơ : ƨȇǂnjƦdzơƽǁơȂŭơǺǷǑǂǠdzơǂȇƾǬƫĿƨǷƾƼƬLjŭơƨȈǨǏȂdzơƤȈdzƢLJȋơ . ......................... . 122 ƮdzƢưdzơƮƸƦŭơ : ƽƗǶȈȈǬƫƤȈdzƢLJƗȁǩǂǗ ƨȇǂnjƦdzơƽǁơȂŭơƔơ ........................ ........................ ....... 124 DZȁȋơƤǴǘŭơ : ƨȈƦȈƫǂƬdzơdžȈȇƢǬŭơ ........................................ ......................... ......... 124 DZȁȋơǝǂǨdzơ : ǖȈLjƦdzơƤȈƫǂƬdzơƨǬȇǂǗ (Simple Rank Order) . ............... ............ ... 124 ňƢưdzơǝǂǨdzơ : ƱȁƽDŽŭơƤȈƫǂƬdzơƣȂǴLJƗ (Paired Comparison) .. ........................... . 125 ňƢưdzơƤǴǘŭơ : ƨƳǁƾƬŭơdžȈȇƢǬŭơ ......... ......................... ........................................ 126 DZȁȋơǝǂǨdzơ : ňƢȈƦdzơƱǁƾƬdzơƨǬȇǂǗ (Graphic Rating Scale) . ........................... .. 126 ňƢưdzơǝǂǨdzơ : ȆǯȂǴLjdzơňƢȈƦdzơƱǁƾƬdzơƨǬȇǂǗ ...................... ............................ ...... 127 ƮdzƢưdzơƤǴǘŭơ : ǶƟơȂǬdzơƣȂǴLJƗ (Checklists) ........................ ......................... ....... 129 ơ DZȁȋơǝǂǨdz : ȅȁƢLjƬdzƢƥǹơǃȁȋơǞȇǃȂƫȄǴǟřƦŭơǶƟơȂǬdzơƣȂǴLJƗ ..... ........................... .... 129 ňƢưdzơǝǂǨdzơ : DzǬưŭơǶƟơȂǬdzơƣȂǴLJƗ .............................. ........................... ....... 130 ǞƥơǂdzơƤǴǘŭơ : ƨƳǂūơƭơƾƷȋơƨǬȇǂǗ .................... ....... ......................... ............... 132 džǷƢŬơƤǴǘŭơ : ǥơƾǿȋƢƥƧǁơƽȍơƨǬȇǂǗ ..................... ......................... ................... 133 DzǐǨdzơƨǏȐƻ ............................................ ........................... ................ 136 ǞƥơǂdzơDzǐǨdzơ ) ȆǬȈƦǘƬdzơƤǻƢŪơ :( ƣǂǤǴdzǺƳơȁƾdzơƨȈƥǂƫǞǸůƨdzƢƷƨLJơǁƽ (GAO) ....... . .......... 137 ƾȈȀŤ ....................................................... .......................... ............... 138 DZȁȋơƮƸƦŭơ : njƦdzơƽǁơȂǸǴdzȁǞǸƴǸǴdzDzǷƢNjʼnƾǬƫȁǑǂǟ ǾȈǧƨȇǂ ............. ........................ ........ 139 DZȁȋơƤǴǘŭơ : ƣǂǤǴdzǺƳơȁƾdzơƨȈƥǂƫǞǸƴŠǦȇǂǠƬdzơ (GAO) ........... ......................... ....... 139 ňƢưdzơƤǴǘŭơ : ǾȈǧƨȇǂnjƦdzơƽǁơȂŭơƧǁơƽƛǞǫȂǷȁǞǸƴǸǴdzȆǸȈǜǼƬdzơDzǰȈŮơ ... ......................... .. ....... 141 ƮdzƢưdzơƤǴǘŭơ : ȆǴƻơƾdzơǾǷƢǜǻȁǞǸĐơƨȈƴȈƫơǂƬLJƛ ...................... ......................... ......... 144 DZȁȋơǝǂǨdzơ : ǞǸƴǸǴdzȆǴƻơƾdzơǵƢǜǼdzơ ....................... ........................... ........... 144 ňƢưdzơǝǂǨdzơ : ǂƬLJƛȁǞǸĐơƨȈƴȈƫơǂƬLJƛ ǾȈǧƨȇǂnjƦdzơƽǁơȂŭơƨȈƴȈƫơ ..... ........................... ...... 146 ǞƥơǂdzơƤǴǘŭơ : ƢȀƟơƽƗǶȈȈǬƫȁƢȀǘȈǘƼƬdzǞƦƬŭơƣȂǴLJȋơȁǞǸĐơDzƻơƽƨȇǂnjƦdzơƽǁơȂŭơǞȇǃȂƫ ............ . ..... 147 DZȁȋơǝǂǨdzơ : ǞǸĐơDzƻơƽƨȇǂnjƦdzơƽǁơȂŭơǞȇǃȂƫ .................... ........... ................. .... 148 ňƢưdzơǝǂǨdzơ : ǞǸĐơDzƻơƽƨȇǂnjƦdzơƽǁơȂŭơǖȈǘƼƬdzǞƦƬŭơƣȂǴLJȋơ .... ........................... ..... 150 DžǂȀǨdzơ ...................................................................................................................... - X - X ƮdzƢưdzơǝǂǨdzơ : ǞǸĐơDzƻơƽƨȇǂnjƦdzơƽǁơȂŭơƔơƽƗǶȈȈǬƫ ........... ........................... .......... 150 džǷƢŬơƤǴǘŭơ : ǁȂǘƫǑǂǟ ƩơȂǼLjdzơŐǟǞǸƴǸǴdzƨȇǂnjƦdzơƽǁơȂŭơǶƴƷȁDZƢǸǟȋơǶǫǁǺǷDzǯ ............. 152 ňƢưdzơƮƸƦŭơ : ĿƨȇǂnjƦdzơƽǁơȂŭơǺǷǞǸĐơƤǴǗǂȇƾǬƫ 31 / 12 / 2011 ........ ......................... ....... 154 DZȁȋơƤǴǘŭơ : ơDzƻơƽƨȇǂnjƦdzơƽǁơȂŭơȄǴǟƤǴǘdzơǂȇƾǬƬdzƵǂƬǬŭơƣȂǴLJȋơǑǂǟ ǞǸĐ . ................... ... 154 ňƢưdzơƤǴǘŭơ : ƨǘȈLjƦdzơǁơƾŴȏơƱƿƢŶ ........... ........................ ......................... ........ 156 DZȁȋơǝǂǨdzơ : ŚǤƬǷDZƢǸǟȋơǶǫǁȁ ǞƥƢƫŚǤƬǷƨȇǂnjƦdzơƽǁơȂŭơǶƴƷǁƢƦƬǟƢƥǖȈLjƦdzơȆǘŬơƱƿȂǸǼdzơ DzǬƬLjǷ ............... .... ... ........ ............................... ............... 157 ňƢưdzơǝǂǨdzơ : ŚǤƬǷƨǧƢǔŭơƨǸȈǬdzơȁ ǞƥƢƫŚǤƬǷƨȇǂnjƦdzơƽǁơȂŭơǶƴƷǁƢƦƬǟƢƥǖȈLjƦdzơȆǘŬơƱƿȂǸǼdzơ DzǬƬLjǷ ............ .................................. .............................. 159 ǝǂǨdzơ ƮdzƢưdzơ : ǶƴƷȁǞƥƢƫŚǤƬǷƨȇǂnjƦdzơƽǁơȂŭơǶƴƷǁƢƦƬǟƢƥǖȈLjƦdzơȆǘŬơƱƿȂǸǼdzơ ŚǤƬǷƱƢƬǻȍơ DzǬƬLjǷ ............................. .................................. ............. 161 ƮdzƢưdzơƤǴǘŭơ : ƨȈǸƬȇǁƢǣȂdzǦǐǼdzơƨȈǘƻŚǤdzơƱƿƢǸǼdzơ ........ ....................... .. .................... 162 DZȁȋơǝǂǨdzơ : ŚǤƬǷƨȇǂnjƦdzơƽǁơȂŭơǶƴƷȁDzǬƬLjǷŚǤƬǷDZƢǸǟȋơǶǫǁǁƢƦƬǟƢƥȆǸƬȇǁƢǣȂdzǦǐǼdzơƱƿȂǸǼdzơ ǞƥƢƫ .................... .......................................... ................. 163 ňƢưdzơǝǂǨdzơ : ǁƢƦƬǟƢƥȆǸƬȇǁƢǣȂdzǦǐǼdzơƱƿȂǸǼdzơ ŚǤƬǷƨȇǂnjƦdzơƽǁơȂŭơǶƴƷȁ DzǬƬLjǷŚǤƬǷƨǧƢǔŭơƨǸȈǬdzơ ǞƥƢƫ ............. ......................................... ......................... 164 ƮdzƢưdzơǝǂǨdzơ : ŚǤƬǷƨȇǂnjƦdzơƽǁơȂŭơǶƴƷȁ DzǬƬLjǷŚǤƬǷƱƢƬǻȍơǶƴƷǁƢƦƬǟƢƥȆǸƬȇǁƢǣȂdzǦǐǼdzơƱƿȂǸǼdzơ ǞƥƢƫ ....... ....... ......................................... ........................ 165 ǞƥơǂdzơƤǴǘŭơ : ƽƾǠƬŭơǁơƾŴȏơƱƿƢŶ ....... ........................ ..... . ................................. 166 DZȁȋơǝǂǨdzơ : ǸȈǬdzơȁDZƢǸǟȋơǶǫǁǺǷDzǯǁƢƦƬǟƢƥƽƾǠƬŭơǁơƾŴȏơƱƿȂŶ ǶƴƷȁśǴǬƬLjǷǺȇŚǤƬǷƨǧƢǔŭơƨ ǞƥƢƫŚǤƬǷƨȇǂnjƦdzơƽǁơȂŭơ ........ ............................................ ....... 166 ňƢưdzơǝǂǨdzơ : ǶƴƷȁśǴǬƬLjǷǺȇŚǤƬǷƱƢƬǻȍơǶƴƷȁDZƢǸǟȋơǶǫǁǺǷDzǯǁƢƦƬǟƢƥƽƾǠƬŭơǁơƾŴȏơƱƿȂŶ ǞƥƢƫŚǤƬǷƨȇǂnjƦdzơƽǁơȂŭơ ......... . ........................................... ...... 168 ƮdzƢưdzơǝǂǨdzơ : ǶƴƷȁśǴǬƬLjǷǺȇŚǤƬǷƱƢƬǻȍơǶƴƷȁƨǧƢǔŭơƨǸȈǬdzơǺǷDzǯǁƢƦƬǟƢƥƽƾǠƬŭơǁơƾŴȏơƱƿȂŶ ǞƥƢƫŚǤƬǷƨȇǂnjƦdzơƽǁơȂŭơ ..... ............................................. ......... 170 ǞƥơǂdzơǝǂǨdzơ : ƩơŚǤƬǷƱƢƬǻȍơǶƴƷȁƨǧƢǔŭơƨǸȈǬdzơDZƢǸǟȋơǶǫǁǺǷDzǯǁƢƦƬǟƢƥƽƾǠƬŭơǁơƾŴȏơƱƿȂŶ ǞƥƢƫŚǤƬǷƨȇǂnjƦdzơƽǁơȂŭơǶƴƷȁƨǴǬƬLjǷ .... .................................... .... 171 ŬơƤǴǘŭơ º džǷƢ : ǁƢȈƬƻơ ǺLjƷƗ Ŷ º ƱƿȂ ȁ ǾǷơƾƼƬLJơ Ŀ uploads/Management/as-lyb-as-lyb-pdf-as-lyb.pdf
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Licence et utilisation
Gratuit pour un usage personnel Attribution requise- Détails
- Publié le Mai 11, 2022
- Catégorie Management
- Langue French
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