Administrator's Guide for Absolute DDS Agent www.absolute.com May 2017 Administ

Administrator's Guide for Absolute DDS Agent www.absolute.com May 2017 Administrator's Guide for Absolute DDS Agent, Revision 8 This document, as well as the software described in it, is confidential and contains proprietary information protected by non-disclosure agreements. No part of this document may be reproduced in any form or disclosed to any party not bound by a non-disclosure agreement without the express written consent of Absolute® Software Corporation. Absolute Software Corporation reserves the right to revise this document and to periodically make changes in the content hereof without obligation of such revisions or changes unless required to do so by prior agreement. Information contained herein is believed to be correct, but is provided solely for guidance in product application and not as a warranty of any kind. Absolute Software Corporation assumes no responsibility for use of this information, nor for any infringements of patents or other rights of third parties resulting from the use of this information. Absolute Software Corporation Suite 1400 Four Bentall Centre 1055 Dunsmuir Street PO Box 49211 Vancouver, British Columbia Canada V7X 1K8 ©2017 Absolute Software Corporation. All rights reserved. Absolute, Computrace, and Persistence are registered trademarks of Absolute Software Corporation. LoJack is a registered trademark of LoJack Corporation, used under license by Absolute Software Corporation. LoJack Corporation is not responsible for any content herein. All other trademarks are property of their respective owners. For a list of patents issued to Absolute Software Corporation, see www.absolute.com/patents. 2 Contents Chapter 1: Introduction 6 About this guide 6 Audience 6 Using this guide 6 About the agent 6 Contacting Absolute Global Support 7 Chapter 2: Installing and managing the agent on Windows devices 8 Device compatibility 8 Firmware persistence 9 Compatibility with BitLocker® Drive Encryption 9 Compatibility with other full-disk encryption products 9 File List and Remote File Retrieval 9 Real-Time Technology requirements 9 Downloading and installing the agent on an individual device 10 Before you begin 11 Downloading the Installer 11 Installing the agent on an individual device 12 Installing the agent at the command line 12 Installing the agent using the Installer interface 12 Verifying the agent installation 13 Using the Agent Management utility 13 Using the DDS console 14 Installing the agent on multiple devices 14 Deploying the agent using disk imaging 15 Before you begin 15 Creating the disk image 15 Deploying the agent using SCCM 15 Deploying the agent using Active Directory 15 Managing the agent 16 Starting the Agent Management utility 16 Viewing agent call details 16 Forcing a call to the Monitoring Center 17 Configuring IP proxy settings 17 Upgrading the agent on Windows devices 18 Removing the agent from Windows devices 18 Chapter 3: Installing and managing the agent on Mac devices 19 Device compatibility 19 Downloading and installing the agent on an individual device 19 Before you begin 20 Downloading the Installer 20 Installing the agent on an individual device 20 Installing the agent using the Installer interface 21 Installing the agent at the command line 21 Verifying the agent installation 21 Using the Agent Management utility 22 Administrator's Guide for Absolute DDS Agent Absolute DDS 3 Verifying installation of agent version 948 22 Verifying installation of agent version 938 22 Using the DDS console 23 Installing the agent on multiple devices using disk imaging 23 Before you begin 24 Creating the disk image 24 Managing the agent 25 Managing Mac agent version 948 25 Starting the DDS Info agent management utility 25 Viewing the agent's status and call details 26 Forcing a call to the Monitoring Center 26 Forcing a call using the DDSInfo agent management utility 27 Forcing a call from the command line 27 Managing Mac agent version 938 27 Starting the Agent Management utility 28 Viewing the agent's status and call details 28 Forcing a call to the Monitoring Center 29 Forcing a call using the Agent Management utility 29 Forcing a call from the command line 29 Configuring IP proxy settings 30 Changing the default password 30 Upgrading the agent on Mac devices 30 Removing the agent from Mac devices 31 Chapter 4: Installing and managing the agent on Android devices 32 Device compatibility 32 Downloading and installing Absolute DDS Mobile for Android 32 Before you begin 32 Downloading the Absolute DDS Mobile for Android devices Installer 33 Installing Absolute DDS Mobile for Android on your devices 34 Managing the agent using the Absolute DDS Dashboard 35 Setting your password on first use 35 Changing your password 35 Viewing agent status information 36 Viewing the agent log 37 Forcing a test call to the Monitoring Center 37 Sending diagnostic information to Absolute Global Support 37 Upgrading the agent 38 Removing the agent 38 Chapter 5: Installing and managing the Absolute for Chromebooks extension 39 Device compatibility 39 Before you begin 39 Configuring default settings for your Chromebooks 40 Configuring default settings to manage stolen Chromebooks 41 What effect does a deployed kiosk app have on a stolen Chromebook? 42 Adding Chromebooks to your DDS account 42 Managing Google account details in the DDS console 43 Adding Google account details to the DDS console 43 Administrator's Guide for Absolute DDS Agent Absolute DDS 4 Editing Google account details 44 Deleting Google account details 45 Downloading and installing the Chromebook extension 45 Removing the Chromebook extension 46 Removing the Chromebook extension from all devices in an organization 46 Removing the Chromebook extension for a specific user 47 Chapter 6: Testing network connectivity using the Network Diagnostics Tool 48 Downloading the Absolute DDS Network Diagnostics Tool 48 Using the Network Diagnostics Tool 48 Viewing the Network Diagnostics log file 49 Glossary 50 Index 54 Administrator's Guide for Absolute DDS Agent Absolute DDS 5 Chapter 1: Introduction The Absolute® Data and Device Security (DDS) agent is the part of Absolute’s technology that resides in managed devices. After the agent is initially installed on a device, the agent is activated with the device's first call to the Monitoring Center. During this activation call, the Monitoring Center assigns a unique Identifier to the device and creates an inventory record that contains details about the device’s identification points in a database. This chapter provides information about the agent and how to contact Absolute Global Support. About this guide The Administrator's Guide for Absolute DDS Agent provides instructions on how to install and manage the agent on Windows, Mac, and Android devices. Audience This guide is written primarily for users in the Administrator role in the DDS console who perform agent management tasks, such as downloading Installer packages, installing the agent on devices, and managing the agent in various ways. Using this guide The Administrator's Guide for Absolute DDS Agent for Absolute DDS includes the following chapters: ● "Introduction" (this chapter) provides an overview about this guide for use with Absolute DDS. ● "Installing and managing the agent on Windows devices" on page 8 provides information about how to install the agent on individual and multiple Windows devices, and how to manage the agent. ● "Installing and managing the agent on Mac devices" on page 19 provides information about how to install the agent on individual and multiple Mac devices, and how to manage the agent. ● "Installing and managing the Absolute for Chromebooks extension" on page 39 provides information about how to download and install the Absolute for Chromebooks Extension on Chromebook devices and how to manage the extension. ● "Installing and managing the agent on Android devices" on page 32 provides information about how to install the agent on Android devices and how to manage the agent. ● "Testing network connectivity using the Network Diagnostics Tool" on page 48 provides information about how to test your devices' ability to connect to the Absolute Monitoring Center. ● "Glossary" on page 50 provides a list of commonly used terms and their definitions, and acronyms that are related to this guide. About the agent The Absolute DDS agents are client software that you install on devices you want to manage using Absolute services. When installation is complete, the agent on each device contacts the Monitoring Center to obtain a unique Identifier for that device. Absolute DDS 6 The agent continues to contact the Monitoring Center on a regular basis to report its location. Communication between the agent and the Monitoring Center is quick, silent, and requires no input from you. The agent remains concealed on your device, and it does not affect system performance or interfere with Internet activities. NOTE On certain makes and models, the agent needs to contact the Monitoring Center twice to complete activation. Contacting Absolute Global Support If you have difficulty using or installing the agent, submit a Support case by logging in to the DDS console, clicking Support on the navigation pane, and clicking Submit a Support Case. For more information about completing the case submittal form, see "Contacting Absolute Global Support" in the Absolute DDS 5 User Guide. You can also contact Absolute Global Support at www.absolute.com/support. Follow the on-screen instructions to contact technical support for your uploads/Philosophie/ agentinstallguide-en.pdf

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