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Dev guide Real Time Interface Release Developer's Guide Last revised April Alcatel-Lucent ? - ?? All rights reserved CTABLE OF CONTENT GENERAL INFORMATION INTERFACES GENERAL MECHANISMS CCS PERFORMANCE WHEN USING RTI REAL TIME NOTIFICATION SERVICES AcdObje

Real Time Interface Release Developer's Guide Last revised April Alcatel-Lucent ? - ?? All rights reserved CTABLE OF CONTENT GENERAL INFORMATION INTERFACES GENERAL MECHANISMS CCS PERFORMANCE WHEN USING RTI REAL TIME NOTIFICATION SERVICES AcdObject interface Pilots Filters Waiting Queues Processing Groups Agent Processing Groups Other Agents Object states Individual noti ?cations of the Acd objects Events manager object AcdEvent interface Global level Site level Multi sites Acd objects level MANAGEMENT OF THE SUCCESS AND ERRORS SERVICE CALLS EXCEPTIONAL SITUATIONS TYPE OF DATA OBTAINED DURABILITY OF THE OBTAINED DATA CLIENT DEVELOPMENT PACKAGE RTI CONNECTION SCRIPT INSTANCIATING THE RTI ROOT OBJECT ACDAUTOMATIONSERVER CONNECTION OF THE EVENTS CALLBACK EVENTRECEIVER IDENTIFICATION OF THE CLIENT RETRIEVAL OF THE LIST OF OBJECTS CONNECTION TO AN ACD OBJECT SUBSCRIPTION TO A DATUM OF AN OBJECT REFERENCE EXCEPTIONS SERVER INTERFACES AcdAutomationServer Description Services AcdObject Description Services AcdEvent Description Services CLIENT INTERFACES DataReceiver Description Services EventReceiver Description Services CONSTANTS Interface states Available objects types Return values Success codes Error codes Available Event masks Available Data AcdPilot Alcatel-Lucent ? - ?? All rights reserved C AcdFilter AcdWaitingQueue AcdProcessingGroupAgent AcdProcessingGroupOther AcdAgent Alcatel-Lucent ? - ?? All rights reserved CThis documentation describes the external operation of the CCS Automation interface called Real Time Interface RTI The previous version of this document was numbered and was describing the RTI version The version of document adds the feature of the RTI available starting with CCS which adds the Filters real-time counters General information The Automation interface is made up of a set of interfaces in the Component Object Model sense capable of being encapsulated in C classes for example giving access to the various objects of the CCS The mechanism underlying Automation is the Client Server model In this case the CCS will be called server whereas any application interfacing with the CCS by Automation will be called client Note that a mechanism supplying the client with data callback mechanism has been added to the classic diagram client requesting server server answering the request Each service returns a Result type return code in order to validate the result obtained or even to identify the source of error if the result is not valid functionality is not available object is not accessible Automation error ? The CCS objects will be identi ?ed by their access key All the normal objects and the super objects de ?ned in the CCS of Pilot Filter Waiting Queue PG Agents PG Others and Agent type are available in RTI No distinction will be made between normal objects and super objects Hyper objects are not available through RTI Interfaces The various interfaces described are as follows AcdAutomationServer Alcatel-Lucent ? - ?? All rights reserved CAs its name indicates it concerns the parent interface It is the entry point in RTI This interface is instantiated when a client requests a RTI connection It makes it possible to get the list of available objects to instantiate a particular object and to have access to the other interfaces available through RTI AcdEvent This