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Aircall guide AIRCALL GUIDE FOR ADMINS CTABLE OF CONTENTS Welcome to Aircall Con ?gure your Account Con ?gure your numbers Manage your agents Explore Analytics Choose your plan pricing Con ?gure your App Make Take calls Con ?gure your headset Manage your

AIRCALL GUIDE FOR ADMINS CTABLE OF CONTENTS Welcome to Aircall Con ?gure your Account Con ?gure your numbers Manage your agents Explore Analytics Choose your plan pricing Con ?gure your App Make Take calls Con ?gure your headset Manage your contacts Forward calls to your cell Set up your working hours Your Integrations Helpdesk integrations CRM integrations The API Webhooks CWelcome to Aircall This manual will help you discover and get started with Aircall the easiest solution to handle phone calls Aircall was designed for teams to enhance collaboration You can juggle many phone numbers anywhere you are from your computer or your mobile phone To further increase productivity you can also integrate it with your helpdesk or CRM and track your activity with our deep analytics We hope you will enjoy using Aircall and discovering all the new features we launch every week If you run into any problems have questions or wish to o ?er helpful feedback from your experience please feel free to contact us at team aircall io or even better call us C Con ?gure your Account CThe Dashboard The Dashboard is the place where you can manage your account and change your settings You can access it directly from our website and log in using your email password There are four main functionalities available on the Dashboard that enable you to ? Acquire and personalize phone numbers from all over the world instantly ? Add agents to your account and assign them to phone numbers ? Access powerful analytics to track your activity and adapt your strategy to your call ow ? Manage your personal information and choose the plan that ?ts your needs the best CCon ?gure your Numbers Get a New Number Click on ??Add a new number ? on the left of your screen Name your number choose the country the type geographic national toll-free shared cost depending on the country you have chosen and the area code if necessary Press ??Create ? and your phone number will appear on the left of your Dashboard alongside your existing phone numbers CPersonalize your Number To start personalizing your numbers simply click on the number you want to con ?gure on the left of the Dashboard The Con ?guration menu has sections ? Name and Address ? Opening Hours ? Teammates on this Number ? Music Messages ? Click to Call Name and Address In this section you can give your phone numbers any name you wish Some countries require a physical address to acquire a phone number - the list is available on our website To get a number from one of these countries please send us an email at team aircall io so we can provide you with one COpening Hours Under this section you will be able to decide when the line is available to take calls The options presented below only impact the way incoming calls are treated They do not impact outgoing calls you will always be able