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Gls support guide 1 GLS Support Guide ?? Tips and Tricks NT - C ? Ascom All rights reserved TEMS is a trademark of Ascom All other trademarks are the property of their respective holders NT - CContents Introduction Required Firewall Settings Checking for

GLS Support Guide ?? Tips and Tricks NT - C ? Ascom All rights reserved TEMS is a trademark of Ascom All other trademarks are the property of their respective holders NT - CContents Introduction Required Firewall Settings Checking for GLS Software Updates GLS Troubleshooting Problem PC Registration Failed with Endpoint Error Problem ??Unable to Update Local Features ? Problem No Licenses Available Returning a License to the GLS License Pool Notes on Operations in the GLS Web Interface Moving Devices and Entitlements Between Accounts NT - C Introduction This document answers some commonly asked questions regarding FlexNet licensing hereafter referred to as ??GLS ? meaning ??Global License Server ? Required Firewall Settings Communication with GLS takes place over the HTTPS protocol which means that the PC ?rewall must allow tra ?c on port to the addresses fnood ascom com and ascom exnetoperations com If this permission is to be restricted to speci ?c trusted applications both License Control Center and TEMS Mediator Service must be included in that set Checking for GLS Software Updates Whenever you encounter a problem with GLS ?rst check that you have the latest GLS software installed To this end on the Start menu navigate to Programs ? Ascom ? TEMS Products ? Utilities and run the command Check for TEMS Mediator Updates found there GLS Troubleshooting This chapter deals with various licensing problems that manifest in License Control Center or when starting your TEMS product Problem PC Registration Failed with Endpoint Error When you try to register the PC with FlexNet this error message appears To resolve proceed in the following steps NT - C First verify that the computer has internet access through Internet Explorer License Control Center automatically uses the default proxy settings of Internet Explorer to gain access to the Internet Even though you can access the GLS web interface through any browser you must make sure that Internet Explorer has the same proxy settings as that browser Proxy settings are con ?gured in Internet Explorer under Tools ? Internet Options ? Connections ? LAN Settings Make sure the user exists in the GLS portal and that the user name and password are correct If you have forgotten the password use the Password Finder function on the login page of the GLS web interface If the problem persists contact Ascom support Problem ??Unable to Update Local Features ? This message appears in License Control Center The reason could be any of the following No network connection exists The proxy settings for Internet Explorer are missing or wrong Compare section Although unlikely it is possible that the GLS back-end servers are down for some reason If the problem persists contact Ascom support Problem No Licenses Available You have registered their device id but no add-ons are listed in License Control Center NT - CThis will be because no licenses add-ons have yet been assigned to the device What you or your GLS admin need to do is to map the requisite add-