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Troubleshoting guide TROUBLESHOOTING GUIDE PRODUCT CODE B B B B B B APPLICABLE MODEL GESTETNER - Dsm Dsm Dsm Dsm SP Dsm SP Dsm SP LANIER - LD LD LD LD SP LD SP LD SP RICOH - AFICIO MP MP MP MP SP MP SP MP SP SAVIN ?? SP SP SP GENERAL The attached document

TROUBLESHOOTING GUIDE PRODUCT CODE B B B B B B APPLICABLE MODEL GESTETNER - Dsm Dsm Dsm Dsm SP Dsm SP Dsm SP LANIER - LD LD LD LD SP LD SP LD SP RICOH - AFICIO MP MP MP MP SP MP SP MP SP SAVIN ?? SP SP SP GENERAL The attached document is the Troubleshooting Guide for the B B B B B B models Please use this guide as a supplement to your service manual Revised items appear in bold typeface TABLE OF CONTENTS PAPER FEED ERRORS COPY PROCESS CONNECTIVITY PRINTING SCANNING OPERATION PANEL SECURITY ERROR CODES OPTIONAL UNITS IMAGE PROBLEMS OTHERS NOTE Unless otherwise speci ?ed the term ??See Firmware History ? refers to the B B B B B B Firmware History document All other references specify the product code for that ?rmware history document Copyright ?? RICOH Americas Corporation All rights reserved Page of C PAPER FEED ERRORS Subject Paper jam Paper jam falsely detected Jam Symptom Print jobs only not copy jobs Print jobs only not copy jobs TSB TSB TSB Cause Controller ?rmware Controller ?rmware Solution See B Series-B Series-B Series - See B Series- B Series-B Series - When recovering from energy saver mode See Firmware Engine ?rmware History Install Engine Firmware version or later Page of C COPY PROCESS Subject No reported problems Symptom TSB Cause Solution Page of C CONNECTIVITY Subject SMB SMB SMB SMB SMB SMB SMB SMB SMB SMB Symptom Destination not added to the job Cannot Scan to SMB to Windows or Windows Server R destinations that have Windows Live ID Sign-in assistant installed Cannot Scan to SMB to Windows SE Me NT destinations speci ?ed using an IP address If the MFP's IP address is changed to an IP address of another subnet users cannot browse the network using Scan to SMB until the MFP is rebooted The Scan to SMB Connection Test fails if performed on a directory located directly below a DFS root After changing the MFP's DNS server address or Domain name Scan to SMB destinations speci ?ed using a hostname are not found Problems when using across subnets due to short timeout Cannot Scan to SMB to a destination that is not speci ?ed using an FQDN Cannot Scan to SMB to destinations that are using both LM Authentication and Samba v x Scan to SMB fails if the ?le submitted to the DFS folder in the destination and the ?le of the same name exist in the DFS folder TSB See Firmware History See Firmware History See Firmware History See Firmware History See Firmware History See Firmware History See Firmware History See Firmware History See Firmware History See Firmware History Cause System Copy ?rmware NCS ?rmware NCS ?rmware NCS ?rmware NCS ?rmware NCS ?rmware NCS ?rmware NCS ?rmware NCS ?rmware NCS ?rmware Solution Install version or later Install version or later Install version or later Install version or later Install version or later Install version or later Install version