Remerciez-le!

Remerciez @Admin pour avoir partagé cet document gratuitement, de la manière la plus simple, en partageant sur les réseaux sociaux.

Using workforce practices to drive quality improvement a guide for hospitals

Using Workforce Practices to Drive Quality Improvement A Guide for Hospitals June CACKNOWLEDGMENTS The Health Research Educational Trust HRET an a ?liate of the American Hospital Association AHA is dedicated to transforming health care through research and education The research and publication costs for this guide were funded by the Agency for Healthcare Research and Quality Contract No HHSA Task Order No HRET would like to express our sincere gratitude to the following important contributors who served as advisors to this project Peter I Buerhaus PhD RN FAAN Professor of Nursing Vanderbilt University Myron D Fottler PhD Director of Programs University of Central Florida Jane Grady PhD Assistant Vice President Human Resources Rush University Medical Center Stephen R Grossbart PhD Corporate Quality O ?cer Catholic Healthcare Partners Stephen R May ?eld DrHA MBA MBB Senior Vice President for Quality and Performance Improvement Quality Center Director American Hospital Association Nicole Morin-Scribner MBA SPHR Director of Human Resources St Mary ? s Health System Nancy Pratt RN MS Senior Vice President Clinical E ?ectiveness Sharp HealthCare Suggested Citation McHugh M Garman A McAlearney A Song P and Harrison M Using Workforce Practices to Drive Quality Improvement A Guide for Hospitals Health Research Educational Trust Chicago IL March Contact Information Megan McHugh PhD at HRET Email mmchugh aha org Phone - - The authors of this report are responsible for its content The authors and investigators have all provided assurances to AHA and AHRQ that they did not have any a ?liations or ?nancial involvement that created a con ict of interest with respect to any of the material or conclusions presented in this publication Funding of the Guide by the Agency for Healthcare Research and Quality in the U S Department of Health and Human Services was provided to collect and disseminate employment practices that have yielded high quality outcomes The contents of the Guide should not be interpreted as mandatory national standards of clinical practice or quality health care CINTRODUCTION There is ample evidence showing that health care quality in the United States is poorer than it should be and that lapses in patient safety are common and preventable Health care organizations have been investing signi ?cant resources to implement systems and processes to improve care quality but must pursue these e ?orts strategically in order to maximize their e ?ectiveness within an environment of growing resource constraints A considerable amount of information suggests that workforce practices may represent an important and underutilized resource for supporting quality improvement activities in health care organizations The availability of a stable capable health care workforce has been shown repeatedly to be critical to the e ?cient and e ?ective delivery of health services Although researchers are still investigating links between workforce practices and care quality the ?ndings so far suggest that that several practices hold the potential to positively a ?ect organizational outcomes The purpose of this guide is to provide hospital leaders and human resources sta ? a basic description of four high