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Vendor guide Selecting the Right Technology Vendor Author NPower Network OVERVIEW For many organizations the success or failure of IT initiatives is predicated on the selection of the appropriate technology vendor Despite the critical nature of this proce

Selecting the Right Technology Vendor Author NPower Network OVERVIEW For many organizations the success or failure of IT initiatives is predicated on the selection of the appropriate technology vendor Despite the critical nature of this process many organizations underestimate the time and e ?ort it takes to make a well-informed decision This document is meant to serve as a guide to help you understand and think through the critical steps in the vendor selection process As you read this please keep in mind that as an organization goes through the vendor selection process it is not uncommon for other business processes or organizational needs to be revealed It is important to remember that technology projects are often not just about the technology but rather the health and e ?ective-ness of the entire organization This article focuses on the process of selecting a vendor and assumes that other important organizational change management issues are being addressed in concert to support this process SEVEN STEP MODEL C C ASSESS FEASIBILITY ?? Is this viable for my organization GATHER REQUIREMENTS ?? What does my organization need CRESEARCH REFINE OPTIONS ?? What solutions vendors might ?t my needs EVALUATE VENDORS ?? What is the best ?t for my organization ? s needs SELECT ENGAGE VENDOR ?? Is this a reasonable price and contract MANAGE IMPLEMENTATION ?? Has the vendor delivered on its promises SUPPORT MAINTENANCE ?? How will we maintain the solution and support it This article was supported by a grant from the Edna McConnell Clark Foundation CSELECTING THE RIGHT TECHNOLOGY VENDOR TASK Assess Gather Research Evaluate Select Engage Manage Support Feasibility Requirements Re ?ne Options Vendors Vendor CImplementation Maintenance Go No-Go Requirements Targeted List of Vendor Final Vendor On Time On Stable and e ?cient OUTCOME Go-Later Doc Request for Vendors Solutions Proposals Vendor Selected Budget Delivery of technology solution Decision Proposal to Pursue Demos Weighted Contracted Expected Solution that empowers the CVendor Matrix organization Putting technology know-how in the hands of Non-Pro ?ts This article was supported by a grant from the Edna McConnell Clark Foundation CBREAKING DOWN THE STEPS STEP ASSE SSING FEASIBILITY Organizational Readiness - Consider important elements to project success such as getting buy-in from sta ? and overcoming technology fears and resistance to change Budgeting - Ensure that you have the appropriate budget level to successfully execute on the project Make sure that your budget can withstand reasonable variances from original estimates Technology projects have varying degrees of ?nancial risk based on the complexity of the project At a minimum your project budget should be able to withstand a variance Sta ? Availability - Most technology projects require a signi ?cant investment of time by your organization ? s sta ? Your sta ? will be involved in many stages of the process such as requirements gathering training testing and disruptions during deployment You will also need to designate a project advocate from your sta ? to manage the vendor relationship and internal resources associated with the