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User Guide Guardian Software Update Delivery Service User Guide April 2013 — Pa

User Guide Guardian Software Update Delivery Service User Guide April 2013 — Page 1 of 44 To locate a sales office near you, visit our website at: www.EmersonProcess.com/DeltaV Or call us at: Asia Pacific: 65.777.8211 Europe, Middle East: 41.41.768.6111 North America, Latin America: +1 800.833.8314 or +1 512.832.3774 For large power, water, and wastewater applications contact Power and Water Solutions at: www.EmersonProcess-powerwater.com Or call us at: Asia Pacific: 65.777.8211 Europe, Middle East, Africa: 48.22.630.2443 North America, Latin America: +1 412.963.4000 © Emerson Process Management 2010. All rights reserved. For Emerson Process Management trademarks and service marks, go to: http://www.emersonprocess.com/home/news/resources/marks.pdf. The contents of this publication are presented for informational purposes only, and while every effort has been made to ensure their accuracy, they are not to be construed as warrantees or guarantees, express or implied, regarding the products or services described herein or their use or applicability. All sales are governed by our terms and conditions, which are available on request. We reserve the right to modify or improve the design or specification of such products at any time without notice. www.SureService.com Guardian Software Update Delivery Service User Guide This user guide provides step by step instructions on how to install, configure and use the Guardian Software Update Delivery Service. User Guide Guardian Software Update Delivery Service User Guide April 2013 — Page 2 of 44 Contents 1 What is Guardian Software Update Delivery Service (GSUDS)? ....................... 3 2 Minimum System Requirements .......................................................................... 3 2.1 Hardware .............................................................................................................. 3 2.2 Software ............................................................................................................... 3 3 Installing the GSUDS Applet ................................................................................ 4 4 Getting Started ...................................................................................................... 8 4.1 Download Folder Configuration ............................................................................ 9 4.2 Adding A User Account ...................................................................................... 10 5 GSUDS Applet ..................................................................................................... 13 5.1 Downloads ......................................................................................................... 13 5.1.1 Test Connection ..................................................................................................... 14 5.1.2 Download List ......................................................................................................... 15 5.1.3 Download Now ....................................................................................................... 16 5.2 Configure ............................................................................................................ 27 5.2.1 Configured Guardian Users .................................................................................... 27 5.2.2 Download Settings ................................................................................................. 32 5.3 View Logs ........................................................................................................... 33 5.3.1 Installation Help Files ............................................................................................. 34 5.3.2 Applet Logs ............................................................................................................ 35 5.4 Help/Support ...................................................................................................... 39 6 Uninstalling the GSUDS Applet ......................................................................... 40 7 Restoring the GSUDS Applet ............................................................................. 43 8 Upgrading the GSUDS Applet ............................................................................ 43 9 Contact Us ........................................................................................................... 44 User Guide Guardian Software Update Delivery Service User Guide April 2013 — Page 3 of 44 1 What is Guardian Software Update Delivery Service (GSUDS)? The Guardian Software Update Delivery Service (GSUDS) feature, available to Guardian Support subscribers, provides an automated delivery (either on demand or scheduled) of updates specific to the enrolled system including:  DeltaV and AMS Device Manager Hot Fixes  Microsoft Operating System Security Updates  Text file containing the filename of the latest Symantec Anti Virus Updates tested for DeltaV  DeltaV, AMS Device Manager and Ovation Device Install Kits  HART, Fieldbus, Profibus and DeviceNet Device Install Kits  Text file containing the filename of the latest Wurldtech Perimeter Firewall Rule Updates An applet installed on a non-DeltaV computer communicates and pulls update files from an Emerson server via the Internet.  TIP: Look for these red check boxes throughout this guide. They identify important notes and useful tips related to maximizing the value of GSUDS.  Note: Emerson does not provide its end-users with a Symantec Antivirus software license. End-users will need to purchase this license from Symantec or their authorized distributors.  Note: The GSUDS applet is necessary for the successful implementation of the optional Patch Management service – available for a fee through Advanced Services – that allows for deployment of the said updates to the nodes across the DeltaV network. 2 Minimum System Requirements 2.1 Hardware PC with 300 megahertz or higher processor clock speed recommended; 233 MHz minimum required (single or dual processor system); Intel Pentium/Celeron family, or AMD K6/Athlon/Duron family, or compatible processor recommended128 megabytes (MB) of RAM or higher recommended 1.5 gigabytes (GB) of available hard disk space* Super VGA (800 x 600) or higher-resolution video adapter and monitor Keyboard and Microsoft Mouse or compatible pointing device Internet connection (DSL or higher connection is recommended) * Bigger disk space is required if you choose to store all your downloads locally. 2.2 Software Windows XP with SP3 Windows Installer 3.1 Microsoft .Net 4 Framework User Guide Guardian Software Update Delivery Service User Guide April 2013 — Page 4 of 44 3 Installing the GSUDS Applet Follow the step by step procedure (see below) on how to install the GSUDS applet: A. Login to Guardian and locate the Automated Delivery Service tile (Figure 1) on your Dashboard, then click on the Install Application link. This will initiate a l download of the latest version of the applet  NOTE: How do you apply for a Guardian account? Refer to the Guardian Support User Guide located in the Information Center tile of your Dashboard to view the steps on how to apply for a Guardian account. Also in this document, you will find useful information about the different dashboard tiles and how to keep their contents accurate and up-to-date. B. Click on Run when you see the Security Warning window below (Figure 2). Figure 1 Automated Update Delivery Dashboard tile Figure 2 Run the installation file User Guide Guardian Software Update Delivery Service User Guide April 2013 — Page 5 of 44 C. Verify the publisher (Figure 3) by clicking the Run button again. D. Read and accept the Microsoft License Agreement (Figure 4) by clicking the Accept button. Figure 3 Verify publisher Figure 4 License Agreement User Guide Guardian Software Update Delivery Service User Guide April 2013 — Page 6 of 44 E. A download progress window (Figure 5) will then be shown. F. The appearance of the .Net License Agreement in Figure 4 means that the required framework is missing and will be installed automatically (Figure 6) if the user accepts the EULA.  Note: If running on Windows 7 SP1 32-bit or Windows Server 2008 SP1 64-bit, an error might be encountered after installing .NET Framework 4. If this occurs, simply click on the Install Application link in the Automated Update Delivery tile (Figure 1), or if you opted to save the installation file in Figure 2, simply re-run Setup.exe. Figure 5 Download required files Figure 6 .Net Framework installation User Guide Guardian Software Update Delivery Service User Guide April 2013 — Page 7 of 44 G. Click on Install button to begin the GSUDS application installation (Figure 7). H. A progress bar (Figure 8) will show the status of the installation process. I. The GSUD applet runs automatically after successful installation. It can also be run by going to Start  All Programs  Emerson Process Management  Guardian Software Update Delivery Service. Figure 7 Install GSUDS Figure 8 GSUDS installation progress bar User Guide Guardian Software Update Delivery Service User Guide April 2013 — Page 8 of 44 4 Getting Started Before being able to successfully download the necessary update files for your system, a couple of important tasks need to be completed. As seen in Figure 9 (also shown in Figure 10), the download folder location, where all the updates will be stored, should be identified, and a valid Guardian user should be configured. Figure 9 GSUDS application Figure 10 Prerequisites before using GSUDS User Guide Guardian Software Update Delivery Service User Guide April 2013 — Page 9 of 44 4.1 Download Folder Configuration Choose the location where the downloaded updates will be saved by selecting the Configure button and then clicking on the Browse button, located in the Download Settings option (Figure 11). Simply browse through your hard drive for your desired location, then click OK. Figure 11 Configuring the download folder User Guide Guardian Software Update Delivery Service User Guide April 2013 — Page 10 of 44 4.2 Adding A User Account GSUDS will only work if valid Guardian users are configured within the applet. To do so, click on the Users button in the Configured Guardian Users tab (Figure 11), then select Add New User in the drop down selection (Figure 12). A pop up window (Figure 13) will appear to ask for the username and password that is being used to login to the Guardian website. Figure 13 Input Guardian Username and Password Figure 12 Add New User User Guide Guardian Software Update Delivery Service User Guide April 2013 — Page 11 of 44 Click on Add User when done. Once the credentials have been verified, a confirmation window will appear (Figure 14).  NOTE: What will happen if the credentials are invalid? A user must have a valid Guardian account in order to use the GSUDS application. If inputs are invalid (wrong username or wrong password), the window in Figure 15 will display. If you forget your password, you may use the Forgot Password utility located in the Guardian login page. You may also contact your local Emerson office for assistance. Figure 14 New User Added Figure 15 Credentials invalid User Guide Guardian Software Update Delivery Service User Guide April 2013 — Page 12 of 44 The valid uploads/s1/ gsuds-user-guide-english.pdf