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Avaya 4610SW IP Telephone End User Guide 4610SW IP Telephone End User Guide | 1

Avaya 4610SW IP Telephone End User Guide 4610SW IP Telephone End User Guide | 1 | P a g e 4610SW IP Telephone End User Guide | 2 | P a g e Table of Contents About Your Telephone ........................................................................................................................................... 3 Telephone Diagram .............................................................................................................................. 4 Navigating Application Screens ............................................................................................................................. 5 IP Telephony Applications ..................................................................................................................................... 6 Phone Application ................................................................................................................................ 6 Speed Dial Application ......................................................................................................................... 6 Call Log Application ............................................................................................................................ 7 Web Access Application ........................................................................................................................ 7 IP Telephone Options ........................................................................................................................... 7 Call Appearances .................................................................................................................................................... 8 Entering Characters Using the Dialpad ................................................................................................................... 8 Editing During or After Entry ................................................................................................................................. 8 Name Entry Example .............................................................................................................................................. 9 Conventions ............................................................................................................................................................ 9 Conventions Used in the Procedure Descriptions ....................................................................................... 9 Feature Finder ....................................................................................................................................................... 10 Hold....................................................................................................................................................................... 11 Transfer ................................................................................................................................................................. 12 Call Park................................................................................................................................................................ 12 Call Pickup ............................................................................................................................................................ 12 Conference ............................................................................................................................................................ 13 Call Forwarding All Calls ..................................................................................................................................... 13 Send All Calls ....................................................................................................................................................... 14 Call Log ................................................................................................................................................................ 14 Priority Calling...................................................................................................................................................... 15 Reset Phone ........................................................................................................................................................... 16 Message................................................................................................................................................................. 16 Mute ...................................................................................................................................................................... 16 Speakerphone ........................................................................................................................................................ 16 Speed Dial ............................................................................................................................................................. 17 Redial .................................................................................................................................................................... 19 Tones and Their Meanings.................................................................................................................................... 20 Ringing Tones ................................................................................................................................... 20 Feedback Tones.................................................................................................................................. 20 Interpreting Display Icons..................................................................................................................................... 21 Troubleshooting .................................................................................................................................................... 21 Basic Troubleshooting Chart ............................................................................................................... 21 Troubleshooting IP Telephony Applications .......................................................................................... 22 Glossary ................................................................................................................................................................ 23 Access Codes ........................................................................................................................................................ 24 4610SW IP Telephone End User Guide | 3 | P a g e About Your Telephone The 4610SW IP telephone is an innovative telephone that gives you access to the World Wide Web while offering the latest features and applications. The display area allows up to six application-specific buttons to be presented and labeled at one time. Additionally, six Line/Feature buttons and four softkeys provide access to powerful capabilities such as: • call server-based features, • speed dialing, • a Call Log, and • a WML (Wireless Markup Language, a web development protocol) browser. • The WML browser provides access to websites tailored specifically for devices with smaller display screens like cell phones and Personal Data Assistants. In addition to these features and applications, the IP telephone provides a robust menu of options to customize your phone preferences. Your IP telephone's display area coincides with how your System Administrator sets up the Line/Feature buttons. On the phone itself, these features provide ease of use and flexibility: • 4 softkeys (which assist you in using the IP telephone's applications and features) • 14 standard (labeled) buttons (which assist in IP telephone operation and call handling) • a built-in, two-way speakerphone • You can also attach the IP telephone to an adjustable stand, to optimize your viewing position. Telephone Diagram This diagram illustrates the face of the IP telephone, and contains numbered "callouts" which identify the phone's primary features and buttons. 1. Message Waiting Lamp - When lit, indicates you have a message waiting on your voice messaging system. This indicator can also be optioned to flash for incoming calls. 2. Display - When the phone is idle, the top area displays the current date and time. When someone is calling you, the name/phone number of that person displays in the top area. The display has five lines. Three lines are devoted to the current application. One line shows softkey labels for the current application, and the top line shows Help and other procedural messages. Four grayscale colors indicate phone/application activity. 3. Line/Feature buttons - Six Line/Feature buttons provide both call appearances (lines for incoming and outgoing calls) and application-specific functionality -- other call-related features that are provided with your telephone system or administered by your System Administrator in the Phone application. Line/Feature buttons also serve as application- specific buttons in other applications, such as the Call Log. 4. Softkeys - Used to navigate to, or start application-specific actions, such as Call a number, Cancel the current activity, Save entered data, and Store a speed dial label. 5. Phone/Exit - Displays the Phone application main screen or, if applicable, exits the current call server-based feature and normalizes the display. 6. Options - Displays the first Options main screen, from which display and application settings can be updated. 7. Page Right/Left - Shifts from one page to another in the same application, when the display presents the "paging indicator" . These buttons have no effect when the Paging Indicator is not displayed. 8. Speaker LED Indicator - Lights steadily when the Speakerphone is active. 9. Speaker - Accesses the Speakerphone feature. 10. Headset LED Indicator - Lights steadily when the headset is active. 11. Headset - With a headset connected, changes audio control from the handset or speaker to the headset. 12. Mute LED Indicator - Lights steadily when the handset, headset, or Speakerphone is muted. 13. Mute - Turns off the active Speakerphone, handset, or headset microphone, to prevent the other person from hearing you. 4610SW IP Telephone End User Guide | 4 | P a g e 14. Volume Control - Adjusts the handset, speaker, headset, or ringer volume, depending on which item is in use. When you increase or decrease the volume, the top display area shows an icon to indicate the item for which you are adjusting the volume. A visual "volume meter" that shows the volume level follows the icon. This button also controls the volume of the key click sounds. Key clicks sound when you press fixed buttons on the phone such as the dialpad or softkeys. 15. Headset Jack - Provides a port for connecting a headset on the underside of the phone. 16. Hold - Red button used to place a call on hold. 17. Transfer - Transfers a call to another phone. 18. Conference - Sets up conference calls with more than one other person. 19. Drop - Drops the last person added to a Conference call or ends the current call, if you are not on a Conference call. 20. Redial -Redials the last number dialed from the phone or displays a list of the last three numbers dialed for selection. Set using the Options button. 21. Numeric (Dialing) Pad - Standard 12 button pad for dialing phone numbers. Automatic dialing abilities, using your IP telephone, include: • redialing a previously called number • speed dialing a number programmed on a Speed Dial button • using an administered Abbreviated Dialing Feature button to initiate a call • dialing a party listed on your Call Log • dialing a party from a web page displayed via the Web Access application • Note: The IP telephone often receives telephone numbers through the Call Log or Web Access application that are not immediately "dialable." For example, the Call Log may contain an incoming call from the following U.S. phone number: 732- 555-1234. In general, if you try to dial that number as is, the call cannot go through - first you have to dial one or more digits to obtain an outside line, access your corporate telephone network, or add some other code before you can return the call. The IP telephone can, if appropriately administered, automatically dial those "extra" digits for you. So, with one touch, the telephone automatically dials 91-732-555-1234. Your Telephone Administrator has information on setting up this Enhanced Dialing capability. Note: If all lines are in use, automatic dialing will not work. Navigating Application Screens Your IP telephone uses a combination of Phone Feature buttons, Line/Feature buttons, and Softkeys to allow you maximum flexibility in operating the phone and working with its applications. Phone Feature buttons are used in the Phone application and appear on the face of the telephone around the dialpad. Phone buttons have an icon on the top of the button, to indicate the button's function. These buttons provide mostly call-handling features like Transfer, Conference, Hold, or Redial. Two additional phone feature buttons available on the IP telephone are: • Phone/Exit - used to exit call server-based features and restore the Phone screen to the display), and • Options used to access the Options function to set certain phone parameters and view phone/server/connection status and other information for troubleshooting). • The Page Right and Page Left buttons (between the Phone/Exit and Options buttons) are also considered phone buttons. Use them to move forward (Right Arrow ) or backward (Left Arrow ) from one display screen to another. These paging buttons work in conjunction with the paging indicators you may see on an application screen. Paging indicators show that a screen has more than one page, and allow you to navigate forward and back through those additional pages. To activate the function or feature represented by a phone button, simply press the appropriate button. Line/Feature buttons appear on both sides of the display area. These buttons provide call appearances (Lines) and other call-related features (as administered by your System Administrator) in the Phone application. They also serve as application- 4610SW IP Telephone End User Guide | 5 | P a g e specific buttons in the Call Log or other applications. For example, pressing a Line/Feature button in the Call Log application selects the corresponding entry, allowing you to take further action with your uploads/S4/ avaya-user-phone-guide.pdf