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See discussions, stats, and author profiles for this publication at: https://www.researchgate.net/publication/237085317 Handbook for Tour Guides Book · July 2013 CITATIONS 0 READS 3,158 1 author: Nimit Chowdhary Indian Institute of Tourism and Trav… 28 PUBLICATIONS 84 CITATIONS SEE PROFILE Available from: Nimit Chowdhary Retrieved on: 11 September 2016 Tourism is becoming increasingly competitive. Today countries, states and regions compete with each other to create a superior tourist experience, that can increase inflows of foreigners and locals. A key factor in this effort is to create a large resource base of professionally trained Tour Guides. Although there are several institutional mechanisms available for training Tour Guides, aspirants desirous of entering the profession have for long felt the need to possess a comprehensive handbook that can enhance their skills. This handbook is therefore unique in its structure and content. In addition to basic inputs required for becoming a successful Tour Guide, it contains a wealth of knowledge on the hundreds of Do’s and Don’ts, necessary to observe while guiding tourists. Moreover, though these guidelines have evolved over several years, efforts to document them in a single source were missing. THIS HANDBOOK IS A MUST FOR ANYONE INTERESTED IN GUIDING TOURISTS. It addresses several critical and important aspects, including: What do tourists expect of a good Tour Guide? What are the key roles and responsibilities of an effective Tour Guide? Preparations required before embarking on any tour. Dynamics, mechanisms and key aspects of tour guiding under different scenarios, including traditional, recent and emerging formats. Tricks of the trade, including handling of questions, emergencies and difficult tourists. All encompassing, useful, practical and skill-enhancing information for Tour Guides. Contents... 2013 publication Paperback | 234 pages ` 295 | $ 7.95 ISBN: 978-93-81320-13-6 Foreword | Preface | Key terms | Tour Guide training | Summary of tour guiding resources Section A: Introduction 1. Introduction 2. Role of a Tour Guide 3. Tourist – the customer Section B: Preparing to be a Tour Guide 4. Steps to becoming a Tour Guide 5. Presenting yourself 6. Making sense of cultural differences Section C: Guiding a Tourist Group 7. What is interpretation? 8. Dynamics of commentary 9. Practical tips 10. Mechanics of tour guiding 11. Tools of the trade Available with leading bookshops and e-business booksites. Please write to the publisher on ssethi@matrixpublishers.org for attractive offers on bulk supplies. Section D: Guiding Scenarios 12. General dos and don’ts for tour guides 13. Guiding on a walking tours 14. Guiding on a coach 15. Guiding at a museum 16. Guiding at a religious place 17. Guiding at an archaeological site 18. Guiding on a nature walk 19. Helping with transfers Section E: Tricks of the Trade 20. Handling difficult tourists 21. Handling questions 22. Handling emergencies 23. Search for information 24. Responsible guiding Section F: Practical Information 25. How to plan an itinerary? 26. Partners in business 27. Setting up a tour guiding business 28. Code of conduct for tour guides in India (by MoT) 29. List of MoT, GoI offices and Tourism Departments of the states 30. Indian Institute of Tourism and Travel Management (IITTM) 31. Addresses of IITTM Centres 32. WFTGA Tour Guide Training… Over the years IITTM has trained thousands of tour guides all over the country earning useful experience. This has been supported by interaction with tour guides and their associations, and federations. Guides have been coming back to us for refresher programmes. IITTM has also engaged with various agencies and state tourism boards and tourism departments advising them on guide training system. We have designed and delivered training programmes for various states. IITTM has also discussed issues with leading guide training agencies around the world including WFTGA. A lot of academic researches on issue of guides and guide training have been carried out under the aegis of IITTM. All this has allowed us to evolve our range of guide training programmes. While The Regional Level Guide Training Programme (RLGTP) is organised as per the guidelines provided by Ministry of Tourism, Government of India, IITTM has developed training modules that can be customised to address the specific requirements of State Governments or a Union Territory Administrations. These training programmes are targeted at novices who are interested in investing time in tourism as guides. Interests range from full time tour guiding to participating on a part time basis. Such participants may be trained to be licensed as a state level Tour Guide. These programmes may also benefit individuals who are so far practising guiding without any license or are operating as tour escorts. ` 295 $ 7.95 | 9 7 8 9 3 8 1 3 2 0 1 3 6 0 0 0 0 6 ISBN 978-93-81320-13-6 TGA) and has been associated nd conducting numerous Tour researches on tour guiding at uto Tecnológico y de Estudios a; Shaoxing University, China; d extensively published in the al interest include, Destination The training programme The training programme has a few important components – basic tour guiding skills and related information; knowledge of local/regional tourism products; sensitisation for responsible tourism; and hands on tour guiding experience. Guiding skills Profile and role of Tour Guide; guest arrival and departure formalities; tour arrangement procedures; pre-research; commentary; guiding at a monument, guiding at museum, guiding at religious place, guiding on a moving vehicle; first aid and emergency medical care; map reading; itinerary planning. Knowledge of tourism products Art and archaeology at the destination, monuments at the destination; religion and religious places; history and geography of the destination; culture of the state – music, wedding, cuisine, socio-cultural traditions, art and craft; main tourist circuits of region; fairs at the destination; history and geography of India. Interpersonal skills Verbal and non-verbal communication; complaint handling; art of listening and handling questions; handling cross-cultural differences; manners and etiquettes; dos and don’ts. Tourism trade Tourism trade; components of tourism value chain; Indian tourism; tourism in the state; trade terminology; ticketing and bookings; travel insurance, etc.; accommodation and meal plans. Guide’s context Relation with travel and tour companies; role and function of state and national government; role of state government and tourism development board; Dos and Don’ts for a guide. Sensitizing Responsible tourism; Dos and Don’ts for a tourist. Expected outcome The expected outcome of the Tour Guide training programmes includes:  Participants are made to appreciate and are exposed to the traits and characteristics necessary to be an effective Tour Guide.  Equip learners with knowledge of local tourism products at the destination.  Improve the guiding and communication skills of the learners.  Learners are able to handle visitors and take good care of them.  Participants are also sensitised towards responsible tourism. Salient features of the training Some of the high points of our training programmes are: 1. Large component of practical guiding. 2. Details observation exercises. 3. 2-day communication seminar where each candidate is video graphed and play back used to improve communication skills. 4. Practical guiding at a destination – moving vehicle, monument guiding, guiding at a museum, and guiding at a religious place; with expert trainers who provide real time feedback. 5. Research and real time practice. 6. Evaluation of trainees based on performance in real time. Nimit Chowdhary (nimitchowdhary@gmail.com) is a Professor with Indian Institute of Tourism and Travel Management, Gwalior. Widely acknowledged as a prolific researcher and writer, he is also a qualified trainer in Tour Guiding by the World Federation of Tour Guide Association (WFTGA) and has been associated with the Regional Level Guide Training Programme (RLGTP) for over six years. Prof. Chowdhary has engaged with various state governments in designing and conducting numerous Tour Guide training programmes. Currently supervising a number of doctoral level researches on tour guiding at prestigious Indian universities, he has taught at several international universities, including Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM), Mexico; Global Entrepreneurship Academy (GEA), Slovenia; Shaoxing University, China; University of Gotland, Sweden and University of Girona, Spain. Recipient of the prestigious AICTE Career Award for Young Teachers, he is globally acclaimed and extensively published in the area of tour guiding. Widely travelled throughout India and in over 30 countries, his areas of special interest include, Destination Marketing and Strategy, Tourism Entrepreneurship and Research Methodology. The Author… Starting a Tourism Company is the first title of a two book series and has been developed as a step-by-step guide to start a small tourism company. As opposed to the ‘why entrepreneurship’ approach the authors follow a ‘how entrepreneurship approach’. While most other books on entrepreneurship discuss the theories on entrepreneurship, its definitions, classifications, characteristics etc., this book provides several tourism business ideas and takes the reader through the process of research and analysis to develop a bankable business plan. Divided into four segments:  Section A introduces the reader to the concept of tourism entrepreneurship by sharing various business ideas.  Sections B & C provide detailed guidelines for developing effective business plans supported by strategy, marketing, operations, people and financial plans, besides supporting them with existing and original case uploads/Geographie/ brochure-handbook-for-tour-guides-pdf.pdf