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THE OHIO STATE UNIVERSITY Office Associate Sample Interview Guide Applicant Nam

THE OHIO STATE UNIVERSITY Office Associate Sample Interview Guide Applicant Name Interview date Phone # or meeting room “Ice Breaker” Before we get started, can you share with us what it was about this opportunity that prompted you to apply and how do you feel you can most contribute to this position based on the information we have shared thus far? _______________________________________________________________________________________ _______________________________________________________________________________________ _______________________________________________________________________________________ _______________________________________________________________________________________ _______________________________________________________________________________________ _______________________________________________________________________________________ _______________________________________________________________________________________ Results Orientation 1) Tell me about a time when you were asked to complete a difficult assignment and the odds were against you. a. What were the circumstances? b. Describe the steps you took? c. What were the biggest challenges or roadblocks you encountered? d. What was the result? ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ Change Management 2) Tell me about a change management effort that you led. a. What were the circumstances? b. Describe the steps you took? c. What were the biggest challenges or roadblocks you encountered? d. What was the result? ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ Creativity/Innovation 3) Describe a time when you came up with a creative solution/idea/project/report to a work problem you had been dealing with for some time. a. What was the problem? b. How did you propose to solve the problem? c. Did you encounter any roadblocks when you shared your idea with others? d. What was the result? ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ Customer Orientation 4) How do you go about establishing rapport with a customer? What have you done to gain their confidence? Give an example. ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ Personal Accountability 5) Tell me about a time when you assumed personal accountability for a situation or event because you realized the role you played in the situation or event? ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ Sample Resume Specific Questions Q#1 - Your resume states that you were responsible, in your last position, for coordinating and managing the work of a team of office staff. Can you expand on this statement? What specifically were your responsibilities? What were you held accountable for? Additional Job-Related Notes/Feedback ___________________________________________________________________________________ _ ____________________________________________________________________________________ ____________________________________________________________________________________ uploads/Geographie/ interview-guide 6 .pdf