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CCBA ® and CBAP ® Certiﬁcations Study Guide Expert tips and practices in busine

CCBA ® and CBAP ® Certiﬁcations Study Guide Expert tips and practices in business analysis to pass the certiﬁcation exams on the ﬁrst attempt Esta Lessing BIRMINGHAM - MUMBAI CCBA ® and CBAP ® Certifications Study Guide Copyright © 2020 Packt Publishing All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written permission of the publisher, except in the case of brief quotations embedded in critical articles or reviews. Every effort has been made in the preparation of this book to ensure the accuracy of the information presented. However, the information contained in this book is sold without warranty, either express or implied. Neither the author, nor Packt Publishing or its dealers and distributors, will be held liable for any damages caused or alleged to have been caused directly or indirectly by this book. Packt Publishing has endeavored to provide trademark information about all of the companies and products mentioned in this book by the appropriate use of capitals. However, Packt Publishing cannot guarantee the accuracy of this information. Commissioning Editor: Ravit Jain Acquisition Editor: Ashitosh Gupta Content Development Editor: Aamir Ahmed Senior Editor: Martin Whittemore Technical Editor: Deepesh Patel Copy Editor: Safis Editing Project Coordinator: Kinjal Bari Proofreader: Safis Editing Indexer: Rekha Nair Production Designer: Jyoti Chauhan First published: May 2020 Production reference: 1210520 Published by Packt Publishing Ltd. Livery Place 35 Livery Street Birmingham B3 2PB, UK. ISBN 978-1-83882-526-3 www.packt.com I dedicate this book to my parents, who always made me believe I could do anything; to my husband, who catches me when I fall; and to my brother and sister, who are my cheerleading squad. – Esta Lessing Packt.com Subscribe to our online digital library for full access to over 7,000 books and videos, as well as industry leading tools to help you plan your personal development and advance your career. For more information, please visit our website. Why subscribe? Spend less time learning and more time coding with practical eBooks and Videos from over 4,000 industry professionals Improve your learning with Skill Plans built especially for you Get a free eBook or video every month Fully searchable for easy access to vital information Copy and paste, print, and bookmark content Did you know that Packt offers eBook versions of every book published, with PDF and ePub files available? You can upgrade to the eBook version at www.packt.com and as a print book customer, you are entitled to a discount on the eBook copy. Get in touch with us at customercare@packtpub.com for more details. At www.packt.com, you can also read a collection of free technical articles, sign up for a range of free newsletters, and receive exclusive discounts and offers on Packt books and eBooks. Contributors About the author Esta Lessing is a passionate professional business analyst and educator who helps to transform business analysis teams to meet the increasing demand for up-to-date skills and capabilities. She founded her company, Business Analysis Excellence Pvt Ltd, in 2013 and her primary focus is to provide education solutions to enable business analysts globally to effectively deliver business value in constantly changing environments. Esta was one of the first to achieve a CBAP® designation in Australia and New Zealand and served as a Certification Role Delineation Committee member for the International Institute of Business Analysis (IIBA®). She has a strong background in business analysis, including having completed multiple British Computer Society (BCS) business analysis certifications and finishing her BCom (Hons) Informatics degree at the University of Pretoria and London School of Economics. She has worked as a business analyst in South Africa and the United Kingdom, and she is currently based in Australia. She has also been closely involved with building the business analysis community of practice teams in different organizations. Esta's most recent achievement is developing an innovative strategic planning and analysis methodology that engages team creativity and delivers strategic roadmaps for achieving a team's future vision. I would like to acknowledge the very supportive staff and editorial team at Packt Publishing. They have all been patient with me as a first-time author; they are a highly talented team who guided me through this journey. Thank you so much for giving me this opportunity to become a published author. Special thanks to all of my peers and business analysis students for their direct and indirect contributions to my career experiences, business analysis knowledge, passion for education, and ultimately for helping me start and complete this study guide. About the reviewer Adedayo Idowu, CBAP, is a certified business analyst with expertise in process analysis, process improvement, and automation who has been leveraging business analysis knowledge and experience to drive business transformation and operational excellence projects with the aim of achieving business objectives and moving organizations from their current state to their desired state. Having worked in the financial and social media industries, she has been able to hone her problem-solving, innovative, analytics, and collaborative skills and use them to recommend solutions to meet different business needs. She currently leverages her business analysis skills to help small and medium business owners identify and meet their business needs. Packt is searching for authors like you If you're interested in becoming an author for Packt, please visit authors.packtpub.com and apply today. We have worked with thousands of developers and tech professionals, just like you, to help them share their insight with the global tech community. You can make a general application, apply for a specific hot topic that we are recruiting an author for, or submit your own idea. Table of Contents Preface 1 Chapter 1: Planning for Success 6 Benefits of the CCBA® or CBAP® designations 7 Improved confidence 8 Recognition in the workplace 8 Better career opportunities 8 An entirely new career focus 9 Visualization as a powerful study tool 9 You get what you focus on 10 Setting your certification goal 10 The ideal timeframe for preparation 10 How familiar are you with the BABOK® Guide v3 today? 11 What is your preferred learning style? 11 Are you a confident learner or a conservative learner? 11 Have you done a lot of business analysis study before? 11 Key concepts for creating a good study plan 12 #1 Working backward 12 #2 Knowing your own learning style 12 #3 Being practical and choosing a routine activity 13 #4 Limiting the scope of study during each session 13 #5 Having the right materials and study tools 13 #6 Having goals and measuring progress 14 Your study plan framework 14 Creating your custom study plan 15 Tips for when you draft your plan 17 Baseline days 17 Revision days 17 Rest days 17 Ready to get started 17 Summary 18 Benefits of certification 18 Visualization as a study tool 18 Key concepts when you create a study plan 18 Your study plan framework 19 Knowledge quiz 19 Answers 21 Chapter 2: Exam Application Requirements 22 A competency-based certification model 23 CCBA® application requirements 23 Table of Contents [ ii ] CBAP® application requirements 24 Additional requirements for CCBA® and CBAP® applicants 26 The exam 26 Application process 27 Summary 27 Competency-based certification model 28 CCBA® application requirements 28 CBAP® application requirements 28 Additional CCBA® and CBAP® requirements 28 Knowledge quiz 29 Answers 30 Chapter 3: Study Tools 31 BABOK® v3.0 Guide structure 32 Business analysis key concepts 33 Knowledge areas 34 Underlying competencies 35 Techniques 35 Perspectives 35 Summary 36 Navigating through the main sections of the BABOK® Guide 37 Knowledge areas 37 Underlying competencies, techniques, and perspectives 38 Knowledge quiz 38 Answers 40 Chapter 4: What to Expect From the Exam 41 Exam blueprints 42 Question types 43 Summary 43 Exam blueprints 43 Question types 44 Knowledge quiz 44 Answers 45 Chapter 5: Business Analysis Foundation Concepts 46 Understanding business analysis 47 Who is a business analyst? 47 The Business Analysis Core Concept Model™ 48 Change 50 Need 50 Solution 50 Stakeholder 51 Value 51 Context 51 Key terms 52 Table of Contents [ iii ] Business analysis 53 Business analysis information 53 Design 53 Organization 53 Enterprise 53 Plan 54 Requirement 54 Risk 54 Stakeholders 55 Business analyst 56 Customer 56 Domain subject matter expert 56 End user 56 Implementation subject matter expert 57 Operational support 57 Project manager 57 Regulator 58 Sponsor 58 Supplier 58 Tester 58 Requirements classification schema 59 Business requirements 60 Stakeholder requirements 60 Solution requirements 60 Transition requirements 62 Requirements and designs 62 Summary 63 Business analysis and Business Analyst 63 Business Analysis Core Concept Model 64 Key terms 64 Stakeholders 64 Requirements classification schema 64 Knowledge quiz 65 Answers 72 Chapter 6: Business Analysis Planning and Monitoring 73 Understanding Business Analysis Planning and Monitoring 74 The Business Analysis Core Concept Model™ 75 Change 75 Need 76 Solution 77 Stakeholder 78 Value 78 Context 78 Task: Plan Business Analysis Approach 79 Table of Contents [ iv ] The elements of Plan Business Analysis Approach 80 Element 1: uploads/Industriel/ study-guide 29 .pdf