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Power Button Scanner buttons Scanner button Back button How to Wake Device or t

Power Button Scanner buttons Scanner button Back button How to Wake Device or turn screen off: Press the Power Button once D2D icons ▪To unlock the handset you need to swipe up from the bottom of the screen and then enter 1234, or your 4-digit store number, then press tick ▪The handset is also your phone ▪Hit the Road and Back at Store needs to be done when you are in the Online room, connected to Linbury Wifi, to avoid download failure ▪You will be logged out after 25 minutes of inactivity, if the handset is not on charge. If the handset is charging, this is 45 mins. ▪The screen is touch screen so can be used with your finger or a stylus. If wearing gloves we recommend you use a stylus ▪Turn the screen off if putting the handset in your pocket Top tips Charging Status Off Device is not charging. Device is not inserted correctly in the cradle/charger is not powered Slow blinking Amber (1 blink every 4 seconds Device is charging Solid Green Charging complete Solid Red Battery issue, call helpdesk Handset icons Enter username and password and then tap the enter key, and then tap login. The login screen shows: • D2D app version • Store it’s set up for • Handset ID – this is configurable – tap on the text • Handset serial number • Handset MAC address (useful for reporting issues) • Handset Mobile number – this is configurable – tap on the text Select from options on login screen by tapping on the 3 dot menu. Login Screen Update the ‘Handset ID’ and mobile number here You can access the following from the login screen: Login Screen Options … menu • About • What’s new • Utilities (STSD only) • Torch • Phone • Messages • Navigation handset menu • Torch • Night mode toggle • Notification light toggle • Brightness • Volume options You can add a handset ID (what you want to call the handset) and the mobile number from the login screen, so this can be easily referenced. Handset ID & Mobile Number Tap on the highlighted text to update Home screen Shows you your route information for the day including van, lane and departure time Tapping on orders brings up more detail on the orders for the day Load totes allows you to access the loading screen Breaks if tapped will display your breaks for the day in time order Tapping here opens up the options menu Tapping here opens up the volume and torch etc. options Delivery instructions Orders screen Shows your drops in order of delivery. Click on an order to bring up the full customer details screen Navigation – See D20 How-to Guide Handset Options This screen, accessed from the icon gives you access to various controls (Only accessible on the Home Screen) Toggle the buttons to turn torch, and Night mode on and off Use the sliders to reduce or increase the app and call or Navigation volumes Tap to turn the blue notification light off/on Screen is in night mode Night mode, torch, brightness and volume control Night mode is only activated on screens after Hit the Road but before delivery as these are the ones most likely to be showing while the handset is on charge in the van D2D Options Brings up additional options Used if you need to return to store having Hit the Road but prior to starting to deliver the first order Break screen Shows the break(s) for your routes that day including a start and finish time. Click on the break from this screen or the orders screen to action the break If you have no breaks for your routes this message will be displayed Loading screen Shows the totes which have been fully picked for all your orders for the next run. To view the contents of a tote click on the row containing the tote id Totes should only be scanned once they have been loaded on the van to avoid leaving totes behind at store For totes not for your run you will hear a beep when scanning, these totes must be taken off the van prior to leaving the store Red indicator shows tote has not been scanned, this will go green once tote successfully scanned Loading refresh When loading (Driver log on only), once all current totes have been scanned there is the option to refresh to bring through any outstanding completed totes Refresh is accessed from the options menu drop down All current totes must be showing as loaded, so green, before refresh is available All new outstanding totes will appear at the top of the list Refresh can be carried out multiple times until all totes are loaded and Hit the Road is available Hitting the road From the Load totes screen select Options then Hit the road. You can only do this once all totes for your route have been scanned on Select yes to confirm Tote query after Hitting the Road (HTR) Used to confirm if a tote is for your route or not Once HTR has been selected, in the Orders screen select the magnifying glass Scan the tote you want to query Or use the drop down to select manual entry and type in tote number Tote query after Hitting the Road (HTR), results If the totes is not for your route you will see this error message. The tote should be returned to Online if still at store or put to one side in the van until the driver returns to store if already departed If the totes is for your route the drop number will be displayed Hitting the road continued… This error means you will not: • Be signed into the van for Masternaut • Receive co-ordinates of your drops for the navigation • Be able to use the Vehicle Checks app If you see this error when you hit the road, you must log the handset with the Sainsbury’s Tech service desk as soon as possible. They can fix this over the phone. Delivering to the customer See How-to Guide D20 – D2D & Navigation for how to navigate to the customer. Once you’ve arrived, in the customer details screen. press the deliver symbol This screen confirms all the totes and AX labelled bags there are for this delivery and which temperature zone they are from Unloading totes at delivery address Only scan off totes once they are in the central aisle of the van to avoid accidentally leaving totes on the van Marker will turn green when the tote is scanned By clicking on the tote you can check the products which have been scanned to that tote Tote Details Scroll from left to right to see full item description and up and down to see full list This screen can be accessed whenever you have a tote number on the screen Missing Tote If you do not scan all the totes for a customer delivery you will need to confirm what action you are taking Confirm with the customer where they would like the delivery placed Order placement Remember if entering the customer property to complete a dynamic risk assessment Use the shoe covers if you are going into a customers property Customer delivery, Think 25 Confirm the customer looks over 25, if not select No and complete the Think 25 Id check Select the ID offered Returns Confirm if the customer wishes to return any items. If yes then select the item and the reason code. It is important the correct code is selected Returns codes UNW Unwanted (returned to store) DAM Damaged (left with customer) SLF Rejected (due to short life) MIS Missing (item missing) Select the line then select the reason code Returns cont. The most recently scanned or selected line will appear at the top of the list Subs and short life are displayed in blue. Non sub/short life items will appear in black Non sub or short life items scanned or selected for return, move to sit below returned subs/short life items when a new return is scanned Delivery Failed From the customer details screen select options and fail delivery. If you are unable to deliver the order you need to confirm the reason why by selecting the appropriate option. When you return to store the handset will remind you to inform your manager you have failed orders. These can then be viewed. This prompt will appear to confirm that the delivery has been made. Click on OK to continue Delivery successful Proof of delivery Customer prints and signs the handset, select options and clear signature if mistake made It is important a valid name print and signature is obtained as this acts as our proof of delivery If the customer cannot sign make a note on the delivery instructions stating “customer could/would not sign” Totes for Failed Deliveries will be re- loaded Once the uploads/Ingenierie_Lourd/ d2d-handset-guide.pdf