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Learning Outcome § To understand that culture may be local but ethics is univer

Learning Outcome § To understand that culture may be local but ethics is universal. § To be able to state universal norms and appraise if they are geographically limited by culture. Underst anding culture Eastern and Western Ethical Thought and Business Practices § How to reconcile cultural diversity with the universal ethical principles? § Why understanding cultural diversity and relativity of the application of the ethical principles important to business management? Cultural diversity Question..?? Do you think Global Business Ethics can be practiced in a multicultural world? International Presence 3 Main issues a company face in foreign countries: qHow to foster a culture of ethical conduct. qHow to engage global workforce in adopting its corporate values. qHow to meet the complex legal and compliance obligations that may exist in all its locations. Culture § Culture is the beliefs, values, mindsets and practices of a specific group of people. § Culture is learned, we are not born with culture; we are born into the culture. Strategies to Promote Ethics in a multicultural world § Approach of Global Principle “ Think Globally, Act Locally” § Establish a Local presence. Introduction § Thinking mode, value view and behavior rule composes the distinct character which differentiate one nation from another nation. § Thinking mode exerts a subtle influence on human social lives. “A brief about belief & Difference” The main difference between eastern and western ethics is the fact that Western Ethics is about finding truth, whereas Eastern Ethics are very much about the protocol, and showing of respect. Eastern ethics is much more about doing what is right in terms of what is expected of you by your family, society and culture. “Western Ethics” §Western Ethics, on the other hand, has more of an emphasis on self and what is rationally or logically true. §Furthermore, Western Ethics places more emphasis on law and justice, § whereas Eastern Ethics states that one must do what is right and expected and the universe will take care of the rest. “Comparative Analysis” Dimensions Western Ethics Eastern Ethics Focus Finding Truth Protocol and Respect Basis Rational Thought Religious teachings Emphasis Logic, Cause and Effect. Respect towards family Approach Rational Holistic and cultural Conflict and Harmony Good must triumph over Evil Good and Bad, Light and Dark all exist in equilibrium. EXAMPLE ONE: Cultural diversity UNDERSTANDING CULTURE “Anand in Amsterdam” § A small case for Ethics. • Anand Sharma, a garment exporter from Delhi visited his client Juergen Sorensen in Amsterdam, Holland. • Upon arrival in Amsterdam, Anand Sharma looked out frantically at the airport for his client, but to no avail. • A disappointed Sharma rued the day he had gone to pickup Sorensen at Delhi airport and had extended him his home hospitality. Sharma tried to call Sorensen but there was no response from his office. He called him on his mobile and got him after several tries. Sharma told him that he is at the airport; he reminded him that he had informed him about his business trip which was okayed by him. Sorenson : Oh, yes indeed, the meeting is scheduled for Monday morning at 9. I expect you in my office as per the appointment. Sharma: Well, but …. Sorensen: It is weekend you know, and I am actually in Aachen Germany with my girlfriend. Sharma: I see, but you know that I told you I would arrive today, on Saturday and … §Sorensen: Yes, of course, that is right, and the appointment is on Monday; so Mr. Sharma, § I hope you will have a nice weekend in Amsterdam; it is a nice and interesting city. § I will see you punctually at 9 on Monday. Bye, Mr. Sharma. §Sharma was clueless as to what to do. He was first time out of the country. § He had expected Sorensen to return his hospitality. He was in for a rude shock. §His was a small garment business, and he could ill afford to spend a weekend in an Amsterdam hotel. He called home. His wife told him to calm down. It is a critical situation. She told him to use the credit card, without worrying about the high expenses. She encouraged him to stay back and conduct the business as arranged. But Sharma decried his fate and sank in a nearby chair and vowed never to do business with a foreigner and contemplated to return immediately. Just then there sat next to his seat an elderly gentleman who looked at him and said: You look terribly worried. The gentleman was so genial Sharma ended up telling him his predicament. The gentleman introduced himself as Erik Bergson and that he is doing business in garment imports from India for over three decades and that he is just returning from India after a short trip and that he regretted he could not select much this time. Sharma told Bergson that the large suitcases beside him are samples he brought to show Sorensen, and that he is not interested to carry them back and again spend money on extra luggage. In the car that came to pick up not only Sharma’s garment filled suitcases were loaded but Bergson had a gentle way that guided Sharma to the car. No sooner they arrived at Bergson’s house , Sharma spread his wares all over the living room carpet. Bergson was impressed. They struck a deal and Bergson transferred the advance money right before Sharma’s eyes over the Internet into the latter’s account . Despite pleadings from Bergson to stay over for the weekend, Sharma was so overwhelmed he couldn’t wait to return back and commence on the new order. Analysis CULTURE § Culture is… § Sorensen did no harm to Sharma… § Then what was the problem? § Can all the knowledge about another’s culture help to increase business opportunity? ETHICS (GOOD NATURED) § Ethics is… § Sharma and Bergson understood culture as… § Does ethics create opportunity? What is the principle that underlies all the cultures? How cultural differences arise? Why understanding cultural differences important for business? What am I looking for… § Do I look for business to function as I plan? § When I do business with people from other countries and other cultures do I have to know all the cultural aspects and attitudes of the people? § Do I take other people’s behavior for granted? § Do I take trouble to know how the same business is done differently by different people of different cultures? § Do I prefer highly organized people who function in clockwork precision or plain good natured people? § What prejudices blind my business? Which kind of theory Utilitarianism has? a) Ethical b) Conceptual c) Behavioral d) None of the above The main purpose of business ethics is to establish_________ a) ethical uncertainties b) ethical principles and concepts c) application of practices d) all of the above Utilitarianism suggests that it is ethical to make decisions based on: a) Moral virtues b) Common decency c) What is best for most people d) None of the given WISDOM OF SOCRATES § Socrates (the famous philosopher) met an acquaintance who said, “Do you know what I just heard about your friend?” § Socrates replied, “hold on for a minute, before telling me anything, I would like you to pass a little test, called “Triple-Filter” test. § The first filter, he explained, is Truth. “Have you made absolutely sure that what you are about to say is true?” The man shook his head. “No, I actually just heard about it, and …” § Socrates cut him off. “You don’t know for certain that it is true, then. Lets try the second filter. Is what you want to say something good or kind?” Again, the man shook his head. “No! Actually,just the opposite.You see …” § Socrates lifted his hand to stop the man speaking. “So you are not certain that what you want to say is true, and it isn’t good or kind. One filter still remains,though,so you may yet still tell me.That is Usefulness or Necessity. Is this information useful or necessary to me?” A little defeated, the man replied, “No,not really.” § “Well, then,” Socrates said, turning on his heel. “If what you want to say is neither true, nor good or kind, nor useful or necessary, why do you want to tell it to me at all?” Richard and Conway are talking in the hallway about the employee benefits program. Conway, who has had some recent financial trouble, explains to Richard how the benefits program has a loophole that will allow him to receive some financial assistance that he really needs to help pay health care costs for his mother. Cathy, a fellow worker, overhears the conversation. Later, Cathy is approached by her supervisor who says he heard a rumor that some people were taking advantage of the company benefits program.@ Geert Hofstede Individualis m v Collectivis m Some societies value the performance of individuals For others, it uploads/Litterature/ 4-lecture.pdf