Trainer Guide Local Guide Course © HITT Page 1 of 88 Local Guide Trainer Guide

Trainer Guide Local Guide Course © HITT Page 1 of 88 Local Guide Trainer Guide Trainer Guide Local Guide Course Table of Contents Introduction...................................................................................................................................3 Goal of this Course.......................................................................................................................3 Course Duration...........................................................................................................................3 Target Audience............................................................................................................................3 Learning Outcomes......................................................................................................................3 Training programme.....................................................................................................................5 Training course opening...............................................................................................................8 Module 1: Understanding tourism...............................................................................................10 Module 2: Communicating with tourists......................................................................................17 Module 3: Tour guiding process and skills..................................................................................27 Module 4: Safety and security....................................................................................................39 Module 5: Leading cultural or historical tour...............................................................................44 Module 6: Leading natural tour...................................................................................................49 © HITT Page 2 of 88 Trainer Guide Local Guide Course Introduction Welcome to the Local Guide course. The purpose of this guide is to provide you, the trainer, with guidelines about the presentation and learner support requirements for the course. This trainer’s guide will enable you to plan, prepare, conduct and evaluate this course. Goal of this Course By the end of the training courses the learners will have good knowledge of his/her tourist destination and basic practical skills to conduct local excursion tour guiding professionally, reflecting high standards of tour guiding, customer service and operational best practice in order to enhance income opportunities for existing local guides and access to job for new entrants. Course Duration This is an seven day course. Training will take place 6 hours a day, excluding couse opening and closing, tea breaks or any other unscheduled activities in class. This programme is designed for a maximum of 25 delegates learners. Target Audience The following roles should attend this course:  Existing local tourist guides in Sapa, Hue and Hoi An. Target: Youth (male and female) and men: 100 people (more women).  New entrants –ethnic minority people in Lao Cai and Ha Giang. Target: Youth (male and female): 16- 29 years: 100 people.  Not very high literacy, but some have good English and tour conducting skills Learning Outcomes At the end of this course, the learner should be able to:  explain the tourism industry and why people travel;  know his/her tourist destination focusing on natural and cultural attractions, ethnic, local tradition and lifestyles and available tourism services;  deliver quality local tour guiding service to tourists;  conduct tours within hygiene and safety principles and practices to the satisfaction of guests. © HITT Page 3 of 88 Trainer Guide Local Guide Course Resources Required In order to teach this course, please ensure that you have the following available. The specific resources needed for each topic are listed in the lesson plans.  Facilities: training room, laptop, beamer and projector, microphones and speakers.  Equipment: first-aid kit, hand washing basins, etc.  Additional teaching resources: Trainer’s guide, training manual for learners, A0 paper, markers, colour paper, scissors, adhesive tape, video clips.  Trainer Toolkits: must develop these themselves based on their local area: travel information tool kit for each destination which include: tourist maps, directory of tourism attractions and description. List of major hotels, home-stay and contact details, addresses and phone contacts of banks, post office, emergency lines. A package of tour guide travel documents and forms.  Participants’ preparation: the participants are required to prepare at least a verbal presentation about one local tourist attraction in order to practice in the days 5 and 7. This requirement should be made together with their application and further specified in the day 3. © HITT Page 4 of 88 Trainer Guide Local Guide Course Training programme Timing Day 1 Day 2 Day 3 Day 4 Day 5 Day 6 Day 7 08:00 – 09:30 7:30: Opening and course introduction 8:00: Module 1: Understanding Tourism  Module introduction (30’)  Topic 1: The tourism system Module 2: Communicating with tourists Topic 1: Building Rapport Module 3: Tour guiding process and skills Topic 1: Identify tourism infrastructure and services in your destination Module 3: (cont.) Topic 4: Receiving Tourists Module 3: (cont.) Topic 5: Guiding Tourists Module 4: Safety and security Topic 1: Visitor health Module 6: Leading a Cultural or Historical Tour Topic 1: Learning the cultures of your destination Topic 2: Learning the history of your destination Guest speaker about local cultural attractions. Module 6 + 7: Group briefing On-site practice TEA BREAK 10:00 – 11:30 Module 1: (cont.)  Topic 1: The tourism system (cont.)  Topic 2: Who are tourists? (1h) Module 2: (cont.) Topic 2: Communicating with tourists Module 3: (cont.) Topic 2: Develop an engaging tour plan Module 3: (cont.) Topic 5: Guiding Tourists Module 4: (cont.) Topic 2: Visitor safety Module 6: (cont.) Topic 3: Leading a cultural or historical tour Module 6 + 7: On-site practice © HITT Page 5 of 88 Trainer Guide Local Guide Course Timing Day 1 Day 2 Day 3 Day 4 Day 5 Day 6 Day 7 LUNCH 13:00 – 14:30 Module 1: (cont.) Topic 3: Why tourists visit Vietnam Module 2: (cont.) Topic 3: Cross cultural communication Module 3: (cont.) Topic 3: Preparation for work 2.1: Personal hygiene and appearance Module 3: (cont.) Topic 5: Guiding Tourists Topic 6: Tour Closing Module 3: Group briefing On-site practice Module 7: Leading a Nature-based Tour Topic 1: Planning a nature-based tour Guest speaker about local natural attractions. Module 6 + 7: Group briefing On-site practice TEA BREAK 15:00 – 16:30 Module 1: (cont.) Topic 4: What is tour guiding? Module 2: (cont.) Topic 4: Handling complaints Module 3: (cont.) Topic 3: Preparation for work 2.2: Tour Preparation Module 3: (cont.) Topic 6: Tour Closing Module 3: On-site practice Module 7: (cont.) Topic 2: Leading a nature-based tour Module 6 + 7: Group briefing On-site practice Closing and certificate award © HITT Page 6 of 88 Trainer Guide Local Guide Course Module 0: Training course opening © HITT Training course opening At the completion of this module learners will be able to: • Get acquaintance with the trainer and other trainees in group. • Identify training course objectives and schedule. Training course opening Element Tim e Teaching Methods and Activities Resources Opening ceremony Welcome and opening remarks by representatives of HITT programme, local partners and organisers Introduction of trainers and trainees  Trainers and trainees write their given names in a A4 paper that is already folded in 4 and pyramid shaped  All participants put the written name “board” on the desk  Introduction starts with demonstration of trainer  Trainer throw a ball to one of the trainees. Ask that trainer to introduce him/herself briefly. Introduction should include: - Name of trainee - Experiences in leading local tours - Expectation from the course. Trainer takes notes and write trainees’ expectation on white board/flipchart paper  Ask the trainee throw the ball to whom he/she want to introduce  Repeat steps of introduction till all participants introduce Markers Colour paper A small ball or the like (tennis ball, apple, etc.) Introduction of training course objectives and schedule  Introduce the course objective. Link to trainees’ expectation. Explain which expectation can be covered and which is not. Markers Colour paper © HITT Page 8 of 88  Introduce the title of the 6 modules that will be discussed in the course and when they will take place. Flip chart or white board A1 size paper - Fill in Registration forms  Assist participants to complete the HITT Beneficiary Registration forms Registration forms for all beneficiaries © HITT Page 9 of 88 Trainer Guide Local Guide Course Module 1: Understanding tourism © HITT Module 1: Understanding tourism At the completion of this module learners will be able to:  Identify different components of the tourism system and services offered by actors in the tourism cycle.  Define tourists and understand their needs and motivations to go to a destination.  Describe different types of tour guides.  Explain roles and responsibilities of local tour guides. Module 1: Understanding tourism Module Introduction (30 minutes) (this should be done with only the Slide 1 of the Module facing the delegates) Module 1: Understanding Tourism Tim e Teaching Methods and Activities Resources 1. Attention getter 10 min  Scene setter: T rainer arrives dressed as a tourist, and goes from delegate to delegate asking what they are offering in terms of tour products in order to choose between them. T rainer makes a big show of comparing options, considering them, rejecting some, etc. T ravel gears such as backpack, camera, hat, sunglasses, walking shoes and stick, etc. 2. Establish relevance of topic 10 min  Discussion why it is important for local guide to understand who are tourists, why and how they get to Vietnam and the village and their desires and needs when coming to a village and go on a tour. Explain their roles in serving tourists and thus contributing to the tourism industry in Vietnam. - 3. Establish Prior Learning 10 min  Discussion: invite participants to share their prior experiences of what a local guide have to do.  Explain and show the Slide 2 of main topics covered in the module. - Module Content (5.5 hours) Topic 1: The tourism system (1.5 hours) Slide 4 Definition of tourism 10 minutes uploads/Voyage/ 0-lg-trainer-guide-hitt.pdf

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• Détails
• Publié le Jul 29, 2022
• Catégorie Travel / Voayage
• Langue French
• Taille du fichier 0.5218MB