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OSHAcademy Course 720 Study Guide Copyright © 2000-2013 Geigle Safety Group, In

OSHAcademy Course 720 Study Guide Copyright © 2000-2013 Geigle Safety Group, Inc. Preventing Workplace Violence OSHAcademy Course 720 Study Guide Copyright © 2000-2013 Geigle Safety Group, Inc. Page 2 of 63 OSHAcademy Course 720 Study Guide Preventing Workplace Violence Copyright © 2013 Geigle Safety Group, Inc. No portion of this text may be reprinted for other than personal use. Any commercial use of this document is strictly forbidden. Contact OSHAcademy to arrange for use as a training document. This study guide is designed to be reviewed off-line as a tool for preparation to successfully complete OSHAcademy Course 720. Read each module, answer the quiz questions, and submit the quiz questions online through the course webpage. You can print the post-quiz response screen which will contain the correct answers to the questions. The final exam will consist of questions developed from the course content and module quizzes. We hope you enjoy the course and if you have any questions, feel free to email or call: OSHAcademy 1915 NW Amberglen Parkway, Suite 400 Beaverton, Oregon 97006 www.oshatrain.org instructor@oshatrain.org +1.888.668.9079 OSHAcademy Course 720 Study Guide Copyright © 2000-2013 Geigle Safety Group, Inc. Page 3 of 63 Contents Course Introduction ........................................................................................................................ 8 Workplace violence — a preventive approach ....................................................................... 8 The Law ................................................................................................................................... 8 The Importance of Planning .................................................................................................... 8 Be prepared ............................................................................................................................ 9 The benefits of a joint effort ................................................................................................... 9 Module 1: Initial Assessment and Security Review ...................................................................... 10 Introduction .............................................................................................................................. 10 Form a Planning Group/Threat Response Team ...................................................................... 10 Working with Your Union ......................................................................................................... 11 Defining violence in the workplace........................................................................................... 11 Type I - Criminal Act .............................................................................................................. 12 Type II - Recipient of Service ................................................................................................. 12 Type III - Employment Relationship ...................................................................................... 12 Determining risk factors for workplace violence ...................................................................... 13 Conducting a security survey .................................................................................................... 14 Module 1 Quiz ........................................................................................................................... 15 Module 2: Developing an Effective Written Policy ....................................................................... 17 Write a comprehensive policy statement................................................................................. 17 Advantages of Written Policies ................................................................................................. 17 Policy Statement Contents ....................................................................................................... 17 Recommended Approaches ...................................................................................................... 18 OSHAcademy Course 720 Study Guide Copyright © 2000-2013 Geigle Safety Group, Inc. Page 4 of 63 Model Policy for Workplace Threats and Violence .................................................................. 19 Module 2 Quiz ........................................................................................................................... 21 Module 3: Developing a Written Violence Prevention Plan ......................................................... 22 Introduction .............................................................................................................................. 22 Warning Signs of Violence ........................................................................................................ 22 Be proactive: confront the problem early-on ........................................................................... 23 Proactive control measures .................................................................................................. 23 Prevention measures for each violence type ........................................................................... 24 Type I (Criminal Violence) Prevention Measures ................................................................. 24 Potential Type II (Recipient of Service) Prevention Measures ............................................. 24 Potential Type III (Employment Relationship) Prevention Measures .................................. 25 More about administrative control strategies ......................................................................... 25 Module 3 Quiz ........................................................................................................................... 28 Module 4: Violence Prevention Program Education and Training ............................................... 30 Training Violence Prevention .................................................................................................... 30 Training strategies and techniques ........................................................................................... 30 Employee training ..................................................................................................................... 31 Supervisory training .................................................................................................................. 31 Incident response team training ............................................................................................... 32 Sample Training Topics ............................................................................................................. 33 Role Playing Exercises to Defuse Violent Situations ................................................................. 34 Hands-on practice ..................................................................................................................... 34 Fill the skills gaps ....................................................................................................................... 34 OSHAcademy Course 720 Study Guide Copyright © 2000-2013 Geigle Safety Group, Inc. Page 5 of 63 Module 4 Quiz ........................................................................................................................... 36 Module 5: Incident Investigation and Reporting .......................................................................... 38 Develop a procedure for employees to report incidents ......................................................... 38 Threat Incident Report System ................................................................................................. 38 When the violent or threatening incident occurs .................................................................... 39 Investigating incidents of violence ........................................................................................... 39 Types of Investigations ............................................................................................................. 39 Threat assessment investigations ......................................................................................... 40 Administrative Investigations ............................................................................................... 40 Criminal investigations .......................................................................................................... 41 Module 5 Quiz ........................................................................................................................... 43 Module 6: Incident Reporting ....................................................................................................... 44 Immediately after the violent act ............................................................................................. 44 Initiate the Post Incident Trauma Plan ..................................................................................... 44 Employee Assistance Program services (EAP) .......................................................................... 45 Support Prosecution of Offenders ............................................................................................ 45 Administrative Actions to Keep an Employee Away from the Worksite .................................. 45 Disciplinary Actions ................................................................................................................... 46 Disabilities as a Defense against Alleged Misconduct .............................................................. 47 Actions to inform all employees and the public ....................................................................... 47 Module 6 Quiz ........................................................................................................................... 48 Module 7: Organizational Recovery ............................................................................................. 50 Introduction .............................................................................................................................. 50 OSHAcademy Course 720 Study Guide Copyright © 2000-2013 Geigle Safety Group, Inc. Page 6 of 63 Ensure a management presence in the workplace .................................................................. 50 Share information with employees .......................................................................................... 50 Include union leadership .......................................................................................................... 50 Bring in crisis response professionals ....................................................................................... 51 Employee Assistance Program .................................................................................................. 51 Support informal debriefing ..................................................................................................... 51 Support care-giving within work groups ................................................................................... 51 Handle critical sites with care ................................................................................................... 51 Buffer those affected from post-event stresses ....................................................................... 51 Help employees face feared places or activities ...................................................................... 52 Remember the healing value of work ...................................................................................... 52 The Critical Incident Stress Management Process .................................................................... 52 The CISM team ...................................................................................................................... 52 Critical Incident Stress Debriefing ............................................................................................. 53 Introductory Phase ............................................................................................................... 54 Fact Phase ............................................................................................................................. 54 Thought Phase ...................................................................................................................... 54 Reaction Phase ...................................................................................................................... 54 Symptom Phase .................................................................................................................... 55 Teaching Phase ..................................................................................................................... 55 Re-entry Phase ...................................................................................................................... 55 Is a Debriefing Warranted? ....................................................................................................... 55 Critical Incident Stress Defusing ............................................................................................... 56 OSHAcademy Course 720 Study Guide Copyright © 2000-2013 Geigle Safety Group, Inc. Page 7 of 63 Three phases ......................................................................................................................... 56 Outcomes .............................................................................................................................. 57 Conclusion ................................................................................................................................. 57 Module 7 Quiz ........................................................................................................................... 58 Module 8: Program Evaluation ..................................................................................................... 60 Introduction .............................................................................................................................. 60 Steps in the Evaluation Process ................................................................................................ 60 Assessment and analysis ........................................................................................................... 60 Evaluate the program after an incident .................................................................................... 61 When all is said and done ......................................................................................................... 62 Module 8 Quiz ........................................................................................................................... 63 OSHAcademy Course 720 Study Guide Copyright © 2000-2013 Geigle Safety Group, Inc. Page 8 of 63 Course Introduction This course provides you with recommendations on steps to consider in developing a workplace violence prevention program to reduce the hazards of workplace violence. These are guidelines only. Safety Insight does not intend to create rules specific to violence in the workplace. While not every suggestion may be appropriate for all organizations, these recommendations provide an excellent means for quickly assessing the state of an organization’s current policies and practices. Workplace violence — a preventive approach Across the nation, violence in the workplace is emerging as a significant occupational hazard. All too frequently, employees become victims of violent acts that result in substantial physical or emotional harm. For injured or threatened employees, workplace violence can lead to medical treatment, missed work, lost wages, and decreased productivity. For many occupations, workplace violence represents a serious occupational risk. Violence at work can take many forms: harassment, intimidation, threats, theft, stalking, assault, arson, sabotage, bombing, hostage-taking, kidnapping, extortion, suicide, and homicide. Homicide is the second leading cause of all job-related deaths and the leading cause of such deaths for women, according to the Bureau of Labor Statistics (1994). For each murder, there are countless other incidents of workplace violence in which victims are threatened or injured. The Law The Occupational Safety and Health (OSH) Act's General Duty Clause requires employers to provide a safe and healthful working environment for all workers covered by the OSH Act of 1970. Failure to implement the suggestions mentioned in this document is not in itself a violation of the General Duty Clause. If there is a recognized violence hazard in the workplace and employers do not take feasible steps to prevent or abate it, employers can be cited. The Importance of Planning The central theme which emerges from the shared experience of these specialists from different disciplines is this: While some cases of workplace violence can be dealt with swiftly and easily by a manager with the assistance of just one specialist or one department. Most cases can be resolved far more easily and effectively if there is a joint effort which has been planned out in advance by specialists from different disciplines. OSHAcademy Course 720 Study Guide Copyright © 2000-2013 Geigle Safety Group, Inc. Page 9 of 63 Be prepared Many who have never experienced workplace violence think, "I don't need to worry about this" or "It would never happen in my department." Violent incidents are relatively rare, but they do occur, and lives can be lost. A little preparation and investment in prevention now could save a life. There is no strategy that works for every situation, but the likelihood of a successful resolution is much greater if you have prepared ahead of time. This course is designed to help you do that: Be prepared for violence in the workplace. Employers can take several steps to reduce the risk of legal liability. For example, they can implement careful hiring, employee evaluation and discipline procedures, and adopt appropriate workplace security procedures; and adopt appropriate workplace security procedures. However, employers must be careful not to violate laws protecting employee privacy rights, civil rights, or rights created by the Americans with Disabilities Act. Employers conducting workplace violence risk assessments may want to consult with legal counsel. The benefits of a joint effort The experience of companies who have developed programs has shown that managers are more willing to confront employees who exhibit disruptive and intimidating behavior when they are supported by a group of specialists who have done their homework and are prepared to reach out to others when they know uploads/Voyage/ 720-study-guide.pdf