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Ngrid guide Before during and after the storm Your guide to natural gas and electric outage preparation and safety Emergency contact information National Grid Customer Service - - - To report a National Grid power outage - - - National Grid Gas Emergency

Before during and after the storm Your guide to natural gas and electric outage preparation and safety Emergency contact information National Grid Customer Service - - - To report a National Grid power outage - - - National Grid Gas Emergency - - - Federal Emergency Management Association FEMA - - -FEMA FEMA Hard of hearing Speech disability TTY - - - FEMA or Video Relay Service VRS - - - American Red Cross - - - www redcross org ?nd-help shelter For more information visit us at www nationalgrid com and connect with us on This is an important notice Please have it translated Your safety is our top priority before during and after an outage When a service outage occurs we know there ? s one thing on your mind When will my electricity or natural gas service be restored Often it ? s not an easy question to answer because outages happen for many di ?erent reasons ?? from large storms and ooding causing widespread damage ?? to a single lightning strike an excavator accident or a downed tree in your backyard No matter what the cause of the service interruption is restoring your service as safely and quickly as possible is our top priority Preparing to respond to outages takes careful planning on our part We encourage you to also be prepared by following simple steps like making a safety kit and knowing who to call when a storm strikes Being prepared and staying connected can help to better protect you and your family Together we can weather the storm In this book Before the storm Preparing for an emergency During the storm Natural gas safety Generator safety Stay Connected Stay informed How we restore power Extreme weather conditions and your health After the storm General safety tips following a major storm Restoring your electric service Restoring your natural gas service Appliance safety after a ood Call before you dig Before during and after the storm Planning for an outage emergency Severe weather or other disasters can occur with little or no warning Be prepared by taking steps now to protect your family and your home Step Talk about it Share emergency plans the location of emergency supplies meeting places contact information and safety precautions with all household members relatives and friends Step Protect your assets Secure important legal and personal documents such as medical information and prescriptions birth and marriage certi ?cates governmental issued IDs and property and insurance papers to keep them from damage and in case you need them handy if an evacuation is required or your property is damaged Create an inventory of personal valuables and insured assets using photographs video and or manual records That will enhance your ability to recover your losses after a disaster Step Assess your home preparedness Check your home for potential danger areas windows basements furnace vents etc to make sure your family and property will be safe during an extended outage Follow these steps to