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Troubleshooting guide 6 CCTV Troubleshooting Guide Symptom Possible cause Corrective Action Local DVR Viewing Monitor is blank Monitor has gone into power saving mode Monitor is turned o ? Power point is switched o ? Power cord is disconnected Video cable

CCTV Troubleshooting Guide Symptom Possible cause Corrective Action Local DVR Viewing Monitor is blank Monitor has gone into power saving mode Monitor is turned o ? Power point is switched o ? Power cord is disconnected Video cable is not connected to DVR DVR has no power Faulty Monitor is Faulty Move the mouse or press a key on the keyboard Press power button on monitor Check switch at power point Check power cord is ?rmly plugged into back of monitor Check power cord is ?rmly plugged into power point Check connection of video cable at back of DVR and monitor Check DVR Power Has Power LOG A SERVICE CALL DVR has no power DVR is turned o ? Power point is switched o ? faulty Power cord is disconnected The UPS has no power DVR Power Supply is faulty Press the power button on the DVR Check switch at power point or change points Check power cord is ?rmly plugged into back of DVR Check power cord is ?rmly plugged into power point See UPS Has No Power LOG A SERVICE CALL UPS has no power UPS is turned o ? Power point is switched o ? faulty Power cord is disconnected UPS is faulty Press hold down the power switch on the UPS seconds Check switch at power point or change points Check power cord is ?rmly plugged into back of UPS Check power cord is ?rmly plugged into power point LOG A SERVICE CALL UPS is making a beeping sound Power has failed Power point is switched o ? faulty Power cord is disconnected Internal batteries have failed This is normal during a power outage Check switch at power point or change points Check power cord is ?rmly plugged into back of UPS Check power cord is ?rmly plugged into power point LOG A SERVICE CALL No video on multiple cameras Video connector disconnected from DVR Camera power supply is switched o ? at the power point Power cord for camera power supply is disconnected from power point Fuse has blown on power supply Cabinet style power supply only You don ? t have permissions to view camera s Camera power supply is faulty Check video connector is ?rmly plugged into rear of DVR Check switch at power point Check power cord is ?rmly plugged into power point Check main fuse on power supply Replace if necessary Consult your manager LOG A SERVICE CALL No video on one camera or camera not appearing on screen Camera video cable is loose at the video connector Camera channel fuse has blown on power supply cabinet style only Camera is faulty You don ? t have permissions to view camera s If new camera camera may not be con ?gured correctly on DVR or in VMS software Check BNC connectors on the relevant input to the video connector Check camera fuse on power supply Replace if necessary LOG A SERVICE CALL Consult your manager LOG A SERVICE CALL FAULT FINDING