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For caterpillar dealers only ccr process manual

For Caterpillar Dealers Only CCR Process Manual By CCR Team February CTable of Contents I WHAT IS A CAT CERTIFIED REBUILD A Purpose B Background C Requirements for Participation D Description of the Certi ?ed Rebuild Process II CAT CERTIFIED REBUILD IDENTIFICATION GUIDELINES A The Di ?erent Cat Certi ?ed Rebuild Options CCR CPT CPT Plus CHR CMCR CER B Presenting the CCR Options C Objections Responses D Customer Involvement E Salesmen ? s Compensation F Dealer Pro ?t G Field Follow-Up III Work Order Purpose and Use A Segments and Operations B Job Times C Job Descriptions D Recondition and Salvage Segments IV Usage of the Cat Certi ?ed Rebuild Work Order A Literature References B Dealer Modi ?cation of the Work Order C Job Scheduling and Control D Return-By-Dates E Cost Control F Cost Quality Watcher G Specialized Activities and Outside Work Specialized Jobs H Specialization Areas vs Main Shop Bays I Salvaging Techniques J Team Concept K Special Recognition L Managing Quality and E ?ciency Improvement M Reusability Replacement Salvage Decisions N Disassembly and Assembly O Reconditioning P Handling Removed Parts and Components Q Team Composition R E ?ective Job Assignments S Parts Reusability T Parts Procurement U Customer Parts Manuals V Post Completion Review W Communication V Determining the Actual Price and Quote for a CCR A Proposal and Price Quote B Placement Distribution C Promotion D Training CE Finance F Equipment Protection Plan EPP G Dealer Requirements Delivery Claims INITIAL WARRANTY Equipment Protection Plan SIMS Records H Dealer Options for Equipment Protection Plan Cat Filter Usage Use of Exchange Components VI Enrollments Deliveries and Credits A Certi ?ed Rebuild Enrollment Request VII Delivery Notice VIII Parts Credit if applicable IX Quality A Engine Transmission Torque Converter B Crankshafts C Camshafts D Cylinder Heads E Alternators and Starters F Wearing Undercarriage Components G Track Type Tractor Equalizer Bars H Scraper Hitch Components I Loader Lift Arms J Loader Levers K Linkage Pins Solid L Hydraulic Cylinder Components M General Purpose Hardware N Mu er O ROPS Hardware P ROPS Structure Q Air Conditioning R CAT CERTIFIED REBUILD Decals and Identi ?cation Plate S Safety Related Items Backup Warning Alarm Electric or Air Horn Fire Extinguisher Safety T Integrated Quality Checks X Remanufacturing Overview A Required Parts Replacement B Engine C Crankshafts D Camshafts E Cylinder Heads F Alternators and Starters G General Purpose Hardware H Cat Certi ?ed Machine Rebuild Decals and Identi ?cation Plates I Product Updates J Optional Upgrades K Product Improvement Program Product Support Programs L Final Inspection XI Final Inspection Procedure A Data Recording COperation - Part Operation - Part B After Operation C Visual - After Paint D Machine Appearance Identi ?cation E Proper Identi ?cation XII Check List for the Dealer When Performing a Cat Certi ?ed Rebuild A Required Items Needed to Save for CCR CPT CHR CER Rebuilds and Audits B Customer needs Table of Figures Figure CCR Comparison Chart Figure Cat Certi ?ed Rebuild Process Figure Sample