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Cig error guide CIG Error Guide Locate GarenaCIG icon on the desktop GarenaCIG icon is located on the right bottom corner of the screen left click on it Refer to image Image C Display icons when everything is OK When GarenaCIG is working correctly AND the

CIG Error Guide Locate GarenaCIG icon on the desktop GarenaCIG icon is located on the right bottom corner of the screen left click on it Refer to image Image C Display icons when everything is OK When GarenaCIG is working correctly AND the PC has existing subscription for Gold Membership HoN VIP Both The respective icon icons will be displayed on GarenaCIG panel Refer to Image image and image When the PC has only existing subscription for Gold Membership Image When the PC has only existing subscription for HoN VIP Image C When the PC has existing subscription for both Gold Membership and HoN VIP Image C When is shown on GarenCIG panel When GarenaCIG is working correctly but there is NO existing subscription on this PC for any of GCA product Refer to Image Image When display message shows otherwise than Service Success Register OK Step - Click button However if Gold Membership is still unavailable on this PC follow the list below to solve the problem C Error list and solutions a Failed Failed to load AuthKey CIG service is unable to read the Authkey from the registry please reinstall CIG with a correct Authkey b Failed Failed to gather machine information CIG service is unable to gather machine information please check whether the network card is ready c Failed Communication Failed CIG service is unable to communicate with the authorizing server please check the network connection d Failed Invalid License The authorizing server is unable to ?nd the register cafe Authkey an invalid key might be input during installation please reinstall CIG with a correct Authkey e Failed License is full The license is valid however the count of the registered computers the same license has reached the max subscription number please increase the subscription size f Failed Database Error The authorizing server encounters a database error please contact GCA support g Checking version information ? This is not an error status It means that the communication between the server and the client begins h Found new version upgrade in process This is not an error status A new version is detected download starts automatically i Failed to receive version information Failed to communicate with the downloading server please check the network connection j Failed to analyze version information A new version of CIG has been downloaded however the ?le is unrecognized please contact GCA Support k New version downloaded but failed to save make sure the disc is not full An updated version of CIG has been downloaded however it fails to be saved to the disc please check if the Anti- virus software is preventing the action Cl Failed to download please check the network connection The updater fails to download the updated version of CIG please check the network connection m Insu ?cient Memory unable to download The updater fails to allocate enough memory to facilitate auto-updating please check processes running on the computer n Gold Member Privilege is unavailable The machine don't have