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National qi coaching guide

Ethiopian Healthcare Quality Coaching Guide January C CContents Acknowledgment Forward Introduction The rationale of the guide Purpose of the guide Objectives Concept and Approach of Coaching Guiding Principles of E ?ective Coaching Roles of QI Coach and QI team members Roles and Responsibilities of Coaches Roles and responsibilities of QI team Skills required for QI Coaching Creating a well-functioning Quality Improvement Team Coaching Strategies By level Component of e ?ective QI coaching visit Program management and Coordination Coaching tools Reference Annex A Guiding Questions during Coaching Annex B Coaching checklist Annex C Team Maturity Index CAcknowledgment The Ministry of health would like to express its gratitude to the leadership of the Health Service Quality Directorate HSQD team for their dedication in developing the quality coaching guide that support all stakeholders as a guide at all level of the health care system In particular the ministry would like to acknowledge the core team Dr Hassen Mohamed Dr Dessalegn Bekele Dr Mikiyas Teferi Dr Fitsume Kibret Ftalew Dagnew Esayas Mesele Mohamedamin Adel Sr Aynalem Legese for their commitment and unreserved dedication We would also like to acknowledge the contribution of experts in the development of this quality coaching namely Dr Medihin Kassa Sr Almaz Seid Nesrudin Nursebo Edmealem Mitiku Sr Aynalem Hilemichael Zeenebu Yimam Aklilu Yeshitila Yejimawork Ayalew Dr Birikiti Mengistu and Eyob Assegid Finally we thank UNICEF Ethiopia for the technical and ?nancial support in the development and printing of this guidance Ethiopian Healthcare Quality Coaching Guide CForward This guidance document has been produced by Ministry of Health Health Service Quality Directorate to assist quality coaches in the provision of technical support in the process institutionalizing quality and safety culture for a continual improvement of services for a better outcome of care and experience of care It is intended that this document be followed to guide the national coaching technics through the process of planning implementations and follow-ups and the guiding principles appropriate In the preparation of the document the Health service quality directorate has adapted Point Of Care Quality Coaching guide POCQI published by WHO SEAR The guidance has included all of the elements that would need to be considered in the process of quality coaching process with aim of service improvement providing some background rationale for developing the guidance key elements of quality coaching steps in quality coaching and tools that are required for quality coaching This guidance has been developed primarily to meet the basic practical skills and needs of coaches This is not a comprehensive resource for learning all the skills and knowledge needed by coaches Thus this version will be revised as we learn from its implementation in the future I hope that this Coaching guide will help Quality Coaches with the key skills and competencies needed principles of coaching steps in coaching and as quick reference at the time of coaching Dr Hassen Mohamed Director Health Services Quality Directorate Ministry of Health Ethiopian Healthcare Quality Coaching Guide C Introduction Quality improvement encompasses all activities that