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Itsm guide SAP ITSM Change Control Management Analytics on SAP Solution Manager Version September Internal CSAP ITSM CHANGE CONTROL MANAGEMENT ANALYTICS ON SAP SOLUTION MANAGER TABLE OF CONTENTS GENERAL INFORMATION PREREQUISITES SAP Solution Manager Insta

SAP ITSM Change Control Management Analytics on SAP Solution Manager Version September Internal CSAP ITSM CHANGE CONTROL MANAGEMENT ANALYTICS ON SAP SOLUTION MANAGER TABLE OF CONTENTS GENERAL INFORMATION PREREQUISITES SAP Solution Manager Installation BW Source Strategy for SAP Solution Manager User Authorizations SOLMANSETUP Basic Con ?guration Step Con ?rm SAP BW Step Maintain Users Step Enable SAP BW SOLMANSETUP ITSM Change Control Management Con ?guration Check Prerequisites Con ?gure BW Reporting De ?ne Extraction Settings Choose Transaction Type for Reporting ITSM CHANGE CONTROL MANAGEMENT ANALYTICS Con ?guration Customer own ?elds Usage Analytics Tools View Tiles De ?ne Global Filter Filter on Calendar Week Customizing Your Own ITSM BI Reports KNOWN ISSUES AND LIMITATIONS FURTHER INFORMATION Documentation ITSM wiki in SDN Security Guide RKT Error Bookmark not de ?ned Helpful SAP Notes Internal CSAP ITSM CHANGE CONTROL MANAGEMENT ANALYTICS ON SAP SOLUTION MANAGER GENERAL INFORMATION IT Service Management and Change Control Management provide dashboard based analytic tools with which employees can therefore answer di ?erent questions depending on their role ITSM and Change Control Management Analytics are based on the Business Warehouse reporting infrastructure and Dashboard Builder With SAP Solution Manager no separate SAP BW system is required for reporting The SAP NetWeaver stack that comes with SAP CRM can run reports on the same machine The descriptions in this document are based on a SP system PREREQUISITES The steps described in this chapter should already be ?nished before the SAP Solution Manager ITSM and Change Control Management Analytics con ?guration is started SAP Solution Manager Installation SAP Solution Manager system release has been installed For the installation guide see SAP Service Marketplace at http service sap com instguides - SAP Components - SAP Solution Manager - in section Installation BW Source Strategy for SAP Solution Manager The BW can be located in the system landscape in various ways It has to be clari ?ed upfront which BW strategy should be realized SAP recommends to setup the BW in the same system and client as the SAP Solution Manager scenarios See also sub-chapter Business Warehouse BW Strategy in the SAP Solution Manager Master Guide SAP Service Marketplace at http service sap com instguides - SAP Components - SAP Solution Manager - in section Planning - Master Guide SAP Solution Manager The choice of the BW client strategy has to be speci ?ed in scenario Mandatory Con ?guration Infrastructure Preparation step Set Up SAP BW of transaction SOLMAN SETUP See the corresponding session ??Business Warehouse BW Strategy ? in the Master Guide You can choose between three options for the BW client strategy ? Option A ?? Same Client BW setup in the SAP Solution Manager system - in the same client as the Solution Manager scenarios This option makes con ?guration simpler and isolates the BW activities for solution life cycle management from the data on a production BW instance This is the SAP recommendation Example SM SAP Solution Manager client is scenario client and the BW client Internal CSAP ITSM