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Best practice launch guide v 1 062906

MOTOROLA NAS-RAC BEST PRACTICES AND LAUNCH GUIDE DOCUMENT ver INTRODUCTION Motorola ? s National Authorization Service-Regional Access Controller NAS- RAC will provide cable operators the capability to receive process control and distribute digital video audio and data services NAS-RAC is a low-cost alternative for systems to launch Digital Cable TV that will allow you to expand your existing service offering attract and retain new customers and give your system a new direction without the startup and ongoing cost associated with operating your own conditional access system An important part of launching a NAS-RAC Digital Cable Headend is to prepare your personnel as well as your customers to know and understand what new and exciting features Digital Cable TV brings NAS-RAC Digital Cable offers several new advanced features such as VOD and an Interactive Program Guide giving your customers a powerful way to search and select programming they want to see when they want to see it This Guidebook is intended to provide you and your staff with best practices and guidelines that can be used throughout your launch process continuing on into operations This Guidebook is divided into three different sections NAS-RAC- LAUNCHING DIGITAL CABLE TV NAS-RAC OPERATION GUIDELINES NAS-RAC SYSTEM SUPPORT ver NAS-RAC LAUNCHING DIGITAL CABLE TV This section is an overview of the NAS-RAC digital launch process providing high-level information on the roles and responsibilities of the System MSO Cable Personnel Many if not all of the following should be completed prior to your site entering the launch process The launch process takes weeks Prior to starting the - week process you will be assigned a NAS-RAC account manager Please use this account manager as your resource to help guide you through your launch process Physical Site Preparation Headend Facility- Make sure your headend facility and its entry way can accommodate new digital headend racks Please note rack dimensions are Height inches Width inches Depth inches Please verify there are no other issues with bringing racks into the headend area Headend Rack Power- Verify rack locations have access to an adequate power supply VAC AMPs per rack Your racks should run through a UPS that meets these power requirements Once racks are installed please verify they are properly grounded Headend Cooling System- Your headend needs adequate cooling system to handle both existing and new equipment Headend Security- It is recommended that your headend have fire detection access control audible intrusion alarm and remote monitoring Satellite Dish- Confirm that the satellite dish installation is complete There could be multiple dishes depending on the services you are taking and their locations Verify the following -Antenna size is adequate -Antenna is secure with fencing -LNBs are KU or C-Band rated depending on your service location -Feed horn has both a vertical and horizontal polarity LNB -Dish has de-icing if needed -Dish is properly tuned with a clear look angle -Cables are run to headend Settop Storage- It is recommended that you have a separate facility to store and configure your digital