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I Compatibility and connectivity to external devices II Radio trouble shooting

I Compatibility and connectivity to external devices II Radio trouble shooting III Questions related to the radio installation/ removal from the car IV Repair status in/ out of warranty V Questions related to service procedure VI All other concerns Root directory overview sheet I Return to overview Question Answer Additional explanations 1 Connection of any external entertainment device (CD/ MD player, DVD player…). An auxilliary analog input is preinstalled in the glove box. Press the CD/AUX key to activate. A 3.5mm stereo jack cord (not supplied) is necessary AUX input must be ON in deep menu (press and hold "MENU" button until the display changes and then navigate with "UP- DOWN" keys to AUX ON/ OFF setting) 2 Connection of a mobile phone - Cradle connection: installation must be performed by your car dealer - Bluetooth mobile phone: 1) check if your mobile has a handsfree profile in the set up. 2) check with your car dealer, if the vehicle has the Bluetooth Voice Control box If both requirements are met, your mobile phone can be connected to the car radio via Bluetooth (installation guide is provided with the car). The Radio connector layout (FAKRA) document may be sent to the customer upon request, but a clear statement must be made that any work done on the car is under his sole responsibility and that Sony cannot endorse any liability for subsequent damage to humans or goods 1) Headset profile is not suitable, it must be Handsfree! 2) Cars delivered before Y2005 are not compatible. 3 Sony Ericsson mobile phones which may not be Bluetooth compatible - P800 - P900 - T68i 4 Compatibility with Bluetooth mobile phones (New Focus and C-MAX) Radio P/N: 4M5T-18C815-BE/CE onwards Software: 5.1.3 onwards 5 Compatibility with Bluetooth mobile phones (New Mondeo) Radio P/N: 5S7T-18C815-BC/CC onwards Software: 5.1.3 onwards 6 7 8 9 10 Compatibility and connectivity to external devices II Return to overview Question Answer Additional explanations 1 Wrong time displayed 1/ Check with your Ford dealer, if the Radio has latest version of software. 2/ Go into the menu and set the clock manually. 3/ Explain if necessary to the caller how to set up the clock with the instruction manual. FOCUS and C-MAX only. Clock unit is part of the instrument cluster. The radio is only a display device for the clock data which is gathered through the car data bus (CAN). Depending on software version, clock can be adjusted via deep menu (press and hold "MENU" button until the display changes and then navigate with "UP- DOWN" keys to Clock setting) or menu. 2 No time displayed 1) Mondeo car radio has no clock function. 2) Focus & C-Max: Contact your Ford dealer. Mondeo is fitted with a separate clock! 3 Flickering radio display/keys illumination Contact your Ford dealer. 4 Tuner bad reception Check with your Ford dealer, if the Radio has latest version of software. Check antenna connections. 1/ Updating the Radio's software may improve radio reception performance. 2/ The original antenna shall not be replaced by another type. 3/ No antenna amplifier shall be used! 5 No sound No load No play No eject all kinds of abnormal behaviour Contact your Ford dealer, who will confirm the defect. If the defect is confirmed by the dealer, your radio will be replaced. mp3 playback, see item 6 and 7 6 no mp3 playback (disc error) The 6CD changer versions do not support MP3 file format! 7 mp3 playability Single CD mixed audio & mp3: only tracks whose format are same as format of the 1st track of 1st session will be played see details in operating manual 8 - Symptom n°1: 6CD changer does not eject CDs, but all other functions are working (Play, tarck change, disc change) - Symptom n°2: 6CD Changer does not display number of discs, track name Customer: contact your dealer for repair Dealer: check OASIS message for instructions For dealer: it happens only with software version 5.1.2 and 5.1.3, production date january 2005 onwards 9 10 Radio trouble shooting III Return to overview Question Answer Additional explanations 1 Dealer can not extract the radio Please use the extraction key ref. GV3301 and follow procedure n° TSI-Nr37/2004 Pay attention not inserting them upside down 2 Radio configuration Ask your Ford technical hotline 3 4 5 6 7 8 9 10 Questions related to the radio installation/ removal from the car IV Return to overview Question Answer Additional explanations 1 2 3 4 5 6 7 8 9 10 Repair status in/ out of warranty V Return to overview Question Answer Additional explanations 1 Direct Repair procedure End users: End users are asked to contact their local Ford dealer. Ford dealers:Ford dealers are asked to apply the direct repair program “ Direct Repair Programme for SONY Audio Units” set up between Ford and Sony. Concerned countries: UK, Germany, France, Belgium, Netherlands, Luxemburg, Ireland, Spain 2 How to order a spare part The Ford dealer shall fill in the order form and send it per fax to the applicable Visteon DRC France (E2010) - alain.bravard@electronic2010.fr (Contact Person - Hélène Bravard) Germany (interconti) - smasjosthusmann@interconti.net (Contact Person - Sabrina Masjosthusmann) Spain (Coservice) - caraudio@coservice.es (Contact Person - Paco Oñate) UK & Ireland - (AEL) - steve.kesterton@qualtronyc.co.uk (Contact Person - Steve Kesterton) Benelux (EBK) - osmin.nijst@ebknl.nl (Contact Person - Osmin Nijst) 3 How to ship defective radio The dealer shall follow the procedure given in the direct repair process. Central repair center sends a repair part to the dealer, who shall return the defective set in the same packaging (detailed instructions included) 4 Spare part has not yet arrived Request VID/VIN or S/N or repair request number and dealer number and send that information to FBSR@eu.sony.com The central repair service will check and reply to CIC who will call back the dealer 5 How to handle out of warranty cases The direct repair procedure can be applied via the dealer, but invoice is on its own costs Spare part order same as IW. Dealer will be advised by repair center that a flat fee will be invoiced 6 Will the defective unit be returned repaired to the dealer? No. The defective unit is definitely replaced by the new one sent at first request by the central repair center. 7 Why is the repair request order form rejected by the service center? Missing or incorrect information on the form Probable causes: Missing defect description Part Number Serial Number Model Number VIN (vehicle identification number) Vehicle registration number Vehicle purchase date Repair date Mileage (or km) Car Dealer Code and address (doing the repair) Main Dealer Code and address (for invoicing purpose, main dealer only) 8 How to do if the exchange unit is defective? Check the defect on system level (connexions to antenna, speakers, CAN bus etc) If the problem persists, then order another exchange unit using a new order form Send back both defective units at the same time 9 How to do if the original unit is OK again? Send back the exchange unit to the service center Take care not to damage the exchange unit's front panel 10 Repair procedure for other countries End users:End users are asked to contact their local Ford dealer. Ford dealers:Ford dealers should contact the national FCSD (Ford Customer Service Division) spare parts center, and order a spare parts to replace the defective one. 11 How to pay the invoice to the service center Internationnal bank transfer, no cheques! only in case of out of warranty, otherwise direct billing to Ford 12 Invoice has not yet arrived Request VID/VIN or S/N or repair request number and dealer number and send that information to FBSR@eu.sony.com The central repair service will check and reply to CIC who will call back the dealer 13 How to handle out of warranty cases The direct repair procedure can be applied via the dealer, but invoice is on its own costs Spare part order same as IW. Dealer will be advised by repair center that a flat fee will be invoiced Questions related to service procedure VI Return to overview Question Answer Additional explanations 1 2 3 4 5 6 7 8 9 10 All other concerns PN PN Is there a Sony logo on the radio bezel Yes Yes Is your radio an original car equipment? Yes No Aftermarket radio. What is the vehicle's type? Yes Ford Focus C-Max. Ford Focus Mondeo Other Single CD MP3 compatible? 3M5T-18C815-H* or 4M5T-18C815-C* CDX-FC214.EUR 6CD changer? Single CD MP3 compatible? 6CD changer? Single CD MP3 compatible? 6CD changer? 3M5T-18C815-E* or 4M5T-18C815-B* CDX-FS214.EUR 3S7T-18C815-D* or 5S5T-18C815-C* CDX-FC132.EUR 3S7T-18C939-A* or 5S7T-18C815-B* CDX-FS132.EUR 4M5T-18C815-C* CDX-FC307.EUR 4M5T-18C815-B* CDS-FS307.EUR No Sony OEM radio mounted. Has your radio been bought at a car dealer as an aftersales radio? What is the vehicle's brand Ford? No No Refreshenin g model? Yes Yes No No Does not know No Ford Part Number Sony Part Number Check with the car dealer the type of radio mounted. Refreshenin g model? No uploads/s3/ radio-guide.pdf