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Customer Journey – Reference Module Contents • Products (Jewellery - Gold, Diam

Customer Journey – Reference Module Contents • Products (Jewellery - Gold, Diamond & Platinum) • How to place an order on the website? Sign in/Check out Redeem encircle points Payment methods • How to filter the products as per customer requirement • Price Break up - Details Home Page Jewellery (Products - Category) Jewellery (Products - Gold) Jewellery (Products - Diamond) Jewellery (Products - Platinum) Jewellery (Products – Collections) How to place an order? Step 1 : Jewellery – Earrings – Browse and select the product as per requirement. Product Page Step 2 : In the product page click on the Add To Cart button on the product page and then go to Cart Cart Page Cart Page EXAMPLE: PREVIEW The code will be given only to Encircle customers PREVIEW Proceed To Checkout You can Sign In and proceed to check out or you can Check Out As Guest with the required details. Guest Checkout (Fill necessary details) Payment (Encircle Points – Redemption) To redeem points – Step 1 : Enter the registered Mobile Number Step 2 : An OTP will be sent. Please enter the same Step 3 : Mention the number of points to be redeemed Payment (Giftcard – Redemption) Payment Method Select the Payment Method you wish to proceed to pay with Filter - Types Usage of Filters – Basis Customer Requirement How to Filter the Products – Share Link Demo Link - https://www.tanishq.co.in/shop/earrings/jewellery-type=colour-stones-and-pearls Instance – When the customer is specifically looking for Earrings in Coloured Stones/pearls. Queries – Price Break down As the Price Break down for the Products is not mentioned on the Website, any such query can be answered. The product code is to be collected and shared with Uday Sharma (udaysharma@titan.co.in) and Poulomi (poulomisengupta@titan.co.in) for resolution. uploads/Geographie/ customer-journey-reference-module.pdf