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D E D I C A T E D T O H E L P I N G B U S I N E S S A C H I E V E I T S H I G H

D E D I C A T E D T O H E L P I N G B U S I N E S S A C H I E V E I T S H I G H E S T G O A L S. CAM STUDY GUIDE NBAA’s Certified Aviation Manager (CAM) Program identifies qualified professionals to lead flight departments and companies that use business aircraft. Through certification, these individuals prove their level of expertise and commitment to the aviation industry, enabling them to achieve their professional goals. The purpose of this CAM Study Guide is to assist individuals in preparing to take the CAM exam. This document provides a description of the CAM exam, a list of suggested NBAA, industry and government reference material, sample exam questions and study tips. For more information about the CAM Program, visit www.nbaa.org/cam or contact NBAA at cam@nbaa.org. CAM STUDY GUIDE 7th Edition, Fall 2016 TABLE OF CONTENTS CAM Program Overview..........................3 Study Guide Overview.............................4 Exam Description. .....................................5 Test-Taking Tips. ........................................6 CAM Program Domains...........................7 Exam Reference Material.........................13 Sample Exam Questions. .........................15 Answers for Sample Exam Questions....30 Committed to Excellence, Prepared to Lead CAM STUDY GUIDE 3 CAM PROGRAM OVERVIEW CAM PROGRAM OVERVIEW From certified public accountants and certified financial planners to specialties within the medical profession, many profes- sional career fields certify individuals to improve their professionalism and provide industry recognition of their achievement. The National Business Aviation Association (NBAA) created the Certified Aviation Manager (CAM) Program to fill this need for the business aviation industry. The CAM Program identifies qualified professionals to lead flight departments and companies that use business aircraft. Through certification, applicants prove their level of expertise and commitment to the aviation industry, enabling them to achieve their professional goals. NBAA and the business aviation community acknowledge CAMs as professionals who have reached a distinct level of industry knowledge and skill. A fundamental purpose of the CAM Program is to promote the interests of business aviation stakeholders – including employers, direct users of the company flight department and others, such as the general public – by certifying flight department managers who are committed to excellence and prepared to lead. The certification process tests proficiency in five subject areas: Leadership, Human Resources, Operations, Aircraft Mainte- nance and Facilities Operations, and Business Management. To begin the certification process, individuals first must qualify to take the CAM exam by submitting an application. Exam qualification is based on job experience, education, licenses, attendance at business aviation industry events and enrollment in the NBAA Professional Development Program. For full details, refer to the CAM Program Guide and Application PDF, found on NBAA's website. The beneficiaries of certification programs like the CAM Program are not only individuals but also their employers and the industry as a whole. Because certification benefits both individuals and their employers, many companies provide financial support for their employees to obtain the CAM credential. Certification does not guarantee competence, ability or quality of work, so NBAA encourages CAMs to constantly strive throughout their careers to improve their knowledge, education and experience in the field. CAM DEFINITION A CAM is an individual who has completed the CAM application process; has qualified to take the CAM exam based upon a combination of education, work experience and industry involvement; and has demonstrated his or her knowledge and man- agement skills through the successful completion of the CAM exam process. NBAA and the business aviation community recognize this individual as someone who has reached a high level of industry experience and training, and is qualified and prepared for management roles within the business aviation industry. WHO SHOULD BE CERTIFIED? Certification through the CAM Program is appropriate for any individual currently managing, or aspiring to manage, any aspect of business aviation operations, including flight department managers, pilots, maintenance managers and technicians, schedulers, dispatchers, flight attendants, FBO managers, contract employees and charter operators. DISCLAIMER Certification is not a substitute for compliance with federal, state or other applicable laws, rules or regulations. NBAA cannot and does not guarantee, warrant, endorse or otherwise make representations with regard to an individual applicant or cer- tificant’s ability or performance. NBAA expressly disclaims any and all liability, costs or damages, including but not limited to direct, indirect or consequential damages that may result from the certification program or the actions of a Certified Aviation Manager. 4 CAM STUDY GUIDE STUDY GUIDE OVERVIEW This study guide and accompanying documents provide an exam description and other information designed to assist the applicant in preparing to take the CAM exam, including: • Descriptions of the five CAM Program domains – Leadership, Human Resources, Operations, Aircraft Maintenance and Facilities Operations, Business Management - as well as the specific tasks associated with each domain. • A list of all NBAA, industry and government references used to develop CAM exam questions. • Sample questions provided to give the applicant a sense of how exam questions are phrased and the depth of knowl- edge that will be evaluated. • Study tips designed to assist applicants who may not have taken an examination in many years. This common-sense test-taking guidance is intended to provide helpful strategies for preparing for and taking the exam. The CAM exam questions and this study guide are updated on a regular basis. NBAA reserves the right to revise, update and amend its applications, examinations, policies and other material related to the CAM Program at any time. Such changes may be made in response to changes in corporate philosophies, strategic visions and government regulations. It is therefore in an applicant’s best interest to possess the most current copy of the CAM Study Guide. If applicants are familiar with and competently able to address each of the domains listed in this study guide, they should be able to obtain certification through a successful evaluation of their knowledge and skills. The study guide is intended to provide information that will allow the applicant to focus his or her studies on relevant and applicable areas. CAM STUDY GUIDE 5 EXAM DESCRIPTION The CAM exam is offered in a computer-based testing (CBT) format at over 300 testing centers worldwide, and is made available every month throughout the year in one-month testing windows, providing CAM candidates with flexibility, conve- nience and accessibility. The exam contains 175 questions in multiple-choice format covering the five domains that encompass a business aviation manager’s education and experience: Leadership, Human Resources, Operations, Aircraft Maintenance and Facilities Opera- tions, and Business Management. Each exam question has four possible answer options, of which only one is correct. The remaining three answers are incor- rect but plausible to unprepared candidates. Each exam question was written by a qualified subject matter expert according to strict technical guidelines for writing multiple-choice exams. Consultants guided the initial exam development process, ensuring that each step follows Institute of Credentialing Excellence standards. Besides the requirement that every question must be linked to one of the knowledge or skill statements in the five CAM Program domains, each examination question also must be referenced and pass several reviews for content validity. The exam development process is continuous. After each exam administration, the results are evaluated by statistical analysis. The Testing Committee of the CAM Governing Board thoroughly reviews the results of each exam and writes and validates new questions for future exams. Of the 175 exam questions, 25 are included for experimental purposes and do not count in computing a candidate’s score. 6 CAM STUDY GUIDE TEST-TAKING TIPS These test-taking tips are useful for taking the CAM exam or tests in general. COME PREPARED AND ARRIVE EARLY • Bring all the materials you will need, such as pencils and pens, a calculator and a watch. This will help you focus on the task at hand. STAY RELAXED AND CONFIDENT • Remind yourself that you are well-prepared and are going to do well. • Don’t let yourself become anxious; anxiety is contagious. • Be comfortable but alert. • Choose a good spot to take the test. • Make sure you have enough room to work. PREVIEW THE TEST • Spend 10 percent of your test time reading through the test and directions carefully. • Mark key terms and decide how to budget your time. • As you read the questions, jot down brief notes indicating ideas you can use later when answering the questions. WHEN TAKING A MULTIPLE-CHOICE TEST, KNOW WHEN TO GUESS • First eliminate answers you know are wrong. • Don’t guess if you have no basis for your choice and if you are penalized for guessing. • Since your first choice is usually correct, don’t change your answers unless you are sure of the correction. REVIEW THE TEST • Reserve 10 percent of your test time for reviewing your test. • Resist the urge to leave as soon as you have completed all the items. • Make sure you have answered all the questions. IF YOU ARE UNCERTAIN OF THE CORRECT AN- SWER • Cross out the options you know are definitely uploads/Industriel/ cam-study-guide-dedicated-to-helping-business-achieve-its-highest-goals.pdf