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TS1 Foundation Course in Tourism Q8: Who is a Guide? What are the leadership qu

TS1 Foundation Course in Tourism Q8: Who is a Guide? What are the leadership qualities that a guide should posses? A Tour Guide (U.S.) or a Tourist Guide (European) is a person who provides assistance and information on cultural, historical and contemporary heritage to people and individual clients on organized tours. Guides usually provide their services at educational establishments, religious sites, historical sites, museums, attraction sites and venues of other significant interest. The role of a modern Guide is a mixture of two different roles, one that leads the way and one who works as an advisor. Although the two do not always harmonize, they exist in guides in varying proportions. Particularly in India it can be said that in the former role we have Location Guides and City Guides in the latter. Location Guides take tourists into known or partially unknown terrain depending on the setting and the tourist’s purpose of visit i.e. to monuments, museums or on wildlife tourism trips whilst City Guides are experts in tours regarding the city i.e. knowing where the city markets are etc. A quality Guide should show accurate and significant knowledge, all while providing a simple and engaging experience for guests. Here are qualities a Guide should possess: 1) Communication is one of the strongest qualities a Guide needs to have. They must be able to articulate and project their voices and speak clearly, to help prevent any misunderstandings from their various tourists and groups. A good Guide also needs to have good vocabulary & know how to properly pronounce words. 2) They need to have an ability to handle social norms and expectations. The best guides are empathetic to cultural differences and strive to make each delivery unique to their guests. 3) A Guide should be entertaining and able to engage charismatically with numerous tourists with natural charisma. Each day and every tour will be unique, so tour guides must consistently find opportunities to be charming, interesting, delightful, funny and friendly. This helps groups enjoy one another, which can make the tour more appealing. 4) As situations may change at the spur of the moment, Guides should be familiar with improvising and adapting to these changing situations. They should be able to tell when their audience requires them to adapt, so as to prevent loss of interest from the group. 5) Being punctual is one of the most essential characteristics a Guide should possess because they need to have guests at designated areas at specific times. They usually follow a schedule from an itinerary with various timeframes. 6) Guides should maintain rapport by displaying a professional attitude at all times. Even when not working, quality guides exhibit behaviours that are representative of who they are. Professionalism helps audiences see the tour guide as a credible and reliable source. Being professional includes essential attributes such as being honest, well groomed, punctual, attentive and courteous. A Guide also normally possesses an area-specific qualification usually issued and/or recognized by the appropriate authority, some of which are mentioned below. In India it’s mandatory to own a license approved by the Ministry of Tourism (India) to officially work as a Guide. The government provides the license to regional level Guides and also runs a Regional Level Guide Training Program (RLGTP). These programs and training sessions are conducted under the guidance of Indian Institute of Tourism and Travel Management (IITTM) or other government recognized institutes. In Europe, the Tourist Guiding qualification is specific to each and every country, in some cases the qualification is national or it is broken up into regions. In all cases it is embedded in the educational and training ethic of that country. EN15565 is a European Standard for the Training and Qualification of Tourist Guides. In Japan, Tour Guides are required to pass a certification exam by the Commissioner of the Japan Tourism Agency and register with the relevant prefectures. Non-licensed guides caught performing guide-interpreter activities can face a fine up to 500,000 Yen. The above is a brief description of qualities desirable in a good guide. But individuals differ, hence the list can be endless, with a chance to better oneself at all times & places. uploads/Voyage/ ts1-foundation-course-in-tourism-q8-who-is-a-guide-what-are-the-leadership-qualities-that-a-guide-should-posses.pdf