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LMS EmCare Clinical User Guide Document Learning Management System (LMS) User G

LMS EmCare Clinical User Guide Document Learning Management System (LMS) User Guide April, 2012 Page 1 of 20 LMS EmCare Clinical User Guide Document Table of Contents 1. Accessing SuccessFactors Learning Management..................................................3 1.1 Accessing via the EMSC Portal when logged into the network.......................3 1.2 Accessing via the Web (off the EMSC network)..............................................4 1.3 Accessing via Citrix........................................................................................4 2. Completing T raining.............................................................................................9 2.1 Accessing the Learning Plan..........................................................................9 2.2 Completing Assigned Learning.....................................................................10 2.3 Exams..........................................................................................................13 3. Printing T raining Certificates..............................................................................16 4. Going back into the training course...................................................................18 4.1 Going back to” in process” training.................................................................18 4.2 Going back to” completed” training................................................................20 5. Running Reports.................................................................................................22 6. Help....................................................................................................................24 Page 2 of 20 LMS EmCare Clinical User Guide Document 1.1. Accessing Learning Management 1.1 Accessing via a workstation Go directly to https://emsc.plateau.com/learning/user/nativelogin.jsp Enter your User ID. Your user ID is a numeric field. For example: 8980387. You can also find your ID on your payslip. The default password is Password#1. 1.2 Accessing via an iPAD From your browser (not an app) Go directly to https://emsc.plateau.com/learning/user/nativelogin.jsp Enter your User ID. Your user ID is a numeric field. For example: 8980387. You can also find your ID on your payslip. The default password is Password#1. Page 3 of 20 LMS EmCare Clinical User Guide Document 2.Completing Training 2.1 Accessing the Learning Plan T o access your learning items you can click on the link under the item you want to complete or you can hover over the items and click on go to contents 1.2 Completing Assigned Learning Click on the Learning Item (course) name Or hover over the course and click on content Page 4 of 20 LMS EmCare Clinical User Guide Document Either clicking on the learning item name OR clicking on Go to Content will bring up the following screen T o start the chapter or section click on the link for the name of the section Page 5 of 20 LMS EmCare Clinical User Guide Document T raining must be completed in sequential order. For example, the exam cannot be completed before completing chapter 1 and the acknowledgement form. Each link will only be active and clickable if the previous section has been completed. When in the screen that displays the chapters and learning activities you can exit the learning item and go back to your learning plan by click on the button You can also return to your learning plan at anytime by clicking on the button The learning item (chapter) will appear in a new window Important Note: Maximize the training screen for the best viewing of the training. T o maximize the screen click on the middle square button on the upper right hand corner of the screen. Page 6 of 20 LMS EmCare Clinical User Guide Document Once inside the content/chapter there will be navigate buttons similar to the buttons below Click the navigation buttons to complete the chapter and at the end of the chapter click on Each time you complete a chapter or acknowledgement you will be returned to the screen shown below Click on to go to the next step Page 7 of 20 LMS EmCare Clinical User Guide Document 1.3 Exams Most of the courses have an exam at the end of the course and in most cases the exam cannot be completed until the previous segments of the training have been completed When the exam is available (after you completed the previous segments) you will be able to click on the link under the exam item 3.Printing Training Certificates T o print your training certificate go to the Learning Plan home screen  Click on Home at the top of the screen Click on Completed Work Page 8 of 20 LMS EmCare Clinical User Guide Document Hover (hold your mouse over) the training course name and click Print Certificate The system will display the following message until your certificate is ready When the certificate appears click the print button or go to file print Page 9 of 20 LMS EmCare Clinical User Guide Document Note: You cannot print your certificate from an iPAD but you can go in at any time and print it from your computer. Once an item or grouping of items is complete you will see a green check mark next to the items. When all items are complete in a learning plan you have to go to completed items to see them again. 4.Going back into the training course 4.1 Going back to” in process” training At any time you can stop your training and go back to it at a later time! Page 10 of 20 LMS EmCare Clinical User Guide Document If you are in a chapter and you need to exit and go back at a later time click the at the top right hand corner of the content When you are ready to go back into your content follow the steps in this guide to access your learning plan and the content The learning item will now say “in progress” instead of “available” Page 11 of 20 LMS EmCare Clinical User Guide Document The message below will be displayed Click OK and the system will return to the last slide viewed Page 12 of 20 LMS EmCare Clinical User Guide Document 4.2 Going back to” completed” training T o access completed chapters or exams go to the Learning Plan Home Page Click on Completed Work Click on the course name OR hover and click on Review Content Page 13 of 20 LMS EmCare Clinical User Guide Document Click on the content you want to review Note: You cannot take the exam again after having successfully passed it 5.Running Reports Supervisors, Managers, and Directors can run reports to see if his or her employees have completed training. They can only see employees in their chain of command. For example, a VP of the department can see everyone in the department. But manager only responsible for 5 people can only see those five people. 1. Login to SuccessFactors following the steps noted in Section 1 - Accessing SuccessFactors Learning Management. Page 14 of 20 LMS EmCare Clinical User Guide Document 2. Access the learning tab 3. Click on Reports under Easy Links 4. Chose the report you want to run. The most useful will be Curriculum Status (CSV) 5. Select who you want to run the report on Self would show the training that you have not completed Direct subordinates will show just the people who report direct to you All with show your direct subordinates and their subordinates Page 15 of 20 LMS EmCare Clinical User Guide Document 6. Click Run Report 6.Completing Training on an iPAD From your browser (not an app) Go directly to https://emsc.plateau.com/learning/user/nativelogin.jsp Enter your User ID. Your user ID is a numeric field. For example: 8980387. You can also find your ID on your payslip. The default password is Password#1. Page 16 of 20 LMS EmCare Clinical User Guide Document Click on the arrow ( ) next to the item you want to complete. T ouch go to content T ouch the line under the content item you want to complete Page 17 of 20 LMS EmCare Clinical User Guide Document When an item is complete you will see next to the item. Please note: you cannot go back to a Learning Plan item on the iPAD once you complete it. For example, once Anesthesia Compliance T raining, CH1 Exam, and CH2 Exam are complete the Anesthesia learning plan will no longer display under your items on the iPAD. 7.Help & Troubleshooting 6.1 Content Issues For questions relating to the content assigned, contact the content provider directly at 303-495-1294. 6.2 Technical Issues For technical issues or access issues contact the EMSC IT Helpdesk at 866-267-9111 6.3 System Requirements Supported browsers:  Internet Explorer (Supported version is between 6.0 and 9.0.)  Mozilla Firefox (Supported version is 3.6.x.x and above.)  Safari on Mac (Supported version is 5.0 and above.) Java Page 18 of 20 LMS EmCare Clinical User Guide Document  Supported version is between 1.5 and 1.6.x.x. Flash player  Supported version is 9.0.124 and above. Adobe Reader  Supported version is 9.0 and above. 6.4 Troubleshooting This is what will appear after the system check Software Check Results The following are the results from the software check:  Microsoft Internet Explorer 8.0 - Supported browser is detected. Supported browsers: o Internet Explorer (Supported version is between 6.0 and 9.0.) o Mozilla Firefox (Supported version is 3.6.x.x and above.) o Safari on Mac (Supported version is 5.0 and above.)  Java 1.6.0.13 - You have the correct version installed and enabled. o Supported version is between 1.5 and 1.6.x.x.  Flash player 11.1.102.55 - You have the correct version installed and enabled. o Supported version is 9.0.124 and above. Page 19 of 20 LMS EmCare Clinical User Guide Document  Adobe Reader 9.3.2.0 - You have the correct version installed and enabled. o Supported version is 9.0 and above. Page 20 of 20 uploads/Voyage/ successfactors-lms-clinical-user-guide-2012.pdf