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Uccx lab guide UCCX BC Cisco Uni ?ed Contact Center Express Lab Guide Version CLab Guide Overview This guide presents the instructions and other information concerning the activities for this course Outline This guide includes these activities ? Lab Pre-I

UCCX BC Cisco Uni ?ed Contact Center Express Lab Guide Version CLab Guide Overview This guide presents the instructions and other information concerning the activities for this course Outline This guide includes these activities ? Lab Pre-Integration Tasks in Cisco Uni ?ed Communications Manager ? Lab Integrating Cisco Uni ?ed Contact Center Express with CUCM ? Lab Performing Script and Prompt File Management ? Lab Con ?guring Contact Service Queues and Agents ? Lab Using the Script Editor ? Lab Create and Con ?gure an Auto Attendant ? Lab Create and Con ?gure an Automatic Call Distributor ACD Queue CLab Overview The Cisco Uni ?ed Contact Center Express lab consists of various components described in this topic External Lab Access The complete Cisco Uni ?ed Contact Center Express lab is remotely accessible Refer to your instructor for instructions on how to access your pod The following guidelines apply ? The lab consists of two networks the public management network and the internal lab network The internal lab network is not accessible from outside the lab Use the public network instead ? No physical phones exist All phones referenced in the lab material are VTGO Softphones running on Windows Use Windows terminal services RDP to access the ??Client PC ? Note The Cisco Uni ?ed Applications are not directly accessible from outside networks Use the ??Client PC ? instead as a management station Lab Topology The ?gure that follows describes the Cisco Uni ?ed Communications Manager lab topology available for each student pod CInternal IP Addressing The table that follows lists the internal IP addresses used by the devices IP Addressing Device CCM UCCX Phone - Phone - Phone - Phone - IP Address VTGO Softphone on Client PC MAC VTGO Softphone on Client PC MAC VTGO Softphone on Client PC MAC VTGO Softphone on Client PC MAC Phone Numbering The table that follows lists the phone numbers used in the lab Phone Numbering Device Location Phone - Phone - Phone - Phone - Phone Number CPasswords and Accounts The table that follows lists the accounts and passwords used in this lab Passwords and Accounts Device Client PC CCM Administrator CCM Platform Administrator UCCX Initial Login UCCX Platform Administrator Account and Password Account Administrator Password C sc Account admin Password C sc Account admin Password C sc Account admin Password C sc Account admin Password C sc CLab Pre-Integration Tasks in Cisco Uni ?ed Communications Manager Complete this lab activity to practice what you learned in the related module Activity Objective Given an existing Cisco Uni ?ed Communications Manager installation and network students will perform general administration and pre-integration tasks for Cisco Uni ?ed Contact Center Express After completing this activity you will be able to meet these objectives ? Access Cisco Uni ?ed Communications Manager Administration page ? Perform pre-integration tasks in Cisco Uni ?ed Communications Manager for Cisco Uni ?ed Contact Center Express Visual Objective The ?gure illustrates what you will accomplish in this activity Required Resources These are