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Sft user guide v USER MANUAL v Preface CTABLE of CONTENTS Preface i Technical Assistance i What is Secure File Transfer i Account Support i Version iii Trademarks iii License Information iii Copyright iii The SFT Service comprises of three parts iv Encryp

v USER MANUAL v Preface CTABLE of CONTENTS Preface i Technical Assistance i What is Secure File Transfer i Account Support i Version iii Trademarks iii License Information iii Copyright iii The SFT Service comprises of three parts iv Encryption iv Customer Noti ?cation LISTSERV iv System Availability and Maintenance Window v Maintenance Hours v File Size Limitations vi File Naming Conventions vi File Retention Policy vi Transfer Log Retention Policy vi Conventions vii Chapter Log in to Your Account Using a Web Browser Overview of the SFT User Directory Screen Chapter Passwords Changing a Password Using a Web Browser Using Axway SecureClient Chapter Upload Files Using a Web Browser Chapter Download Files Using a Web Browser Internet Explorer Firefox Chapter Delete Files Using a Web Browser Chapter Log out of Your Account Using a Web Browser Preface i Cv Chapter Client Software Con ?gure a Connection using Axway SecureClient De ?ning an HTTPS connection De ?ning an SFTP connection Using a rd-party Client Auth TLS Connection Other Protocols Using rd-party Command Line Clients Examples of uploading a ?le with pscp exe Examples of uploading a ?le with psftp exe Chapter Certi ?cate Authentication Appendix A Technical Speci ?cations Operating System OS Requirements Web Browser Requirements Permission Requirements for Web Browser SecureTranport Clients FTP and HTTP clients SSH clients Appendix B Support and References Document Library OTech Service Desk SFT Sta ? Responsibilities Customer Responsibilities SFT Sta ? and Customer Shared Responsibilities Internet Explorer IE Security Alert Box Installing a newer SSL Certi ?cate -- Internet Explorer IE Issue Glossary Abbreviations Acronyms and Terms to Know Quick Start Using the Web Browser Preface ii CTechnical Assistance For assistance with your user account or questions regarding the Secure File Transfer Service please contact your Delegated Administrator s Use the space below to record your Delegated Administrator contact information Delegated Administrator Name Delegated Administrator Phone Delegated Administrator Email What is Secure File Transfer Secure File Transfer SFT a service o ?ering hosted by the California Technology Agency O ?ce of Technology Services OTech provides a cost-e ?ective fast reliable and secure method of transmitting ?les to and from state agencies counties and cities and any external business partners SFT features automatic e-mail noti ?cation includes a high-availability infrastructure to ensure continued accessibility and provides industry standard encryption of data in transit and at rest on our pass-through storage Secure File Transfer uses the industry leading product SecureTransport from the Axway Corporation formerly Tumbleweed Communications SFT provides multiple secure protocols and full regulatory compliance HIPAA HITECH FIPS GLBA SOX PCI etc for managed ?le transfers Axway Corporation is positioned as a leader in Gartner Managed File Transfer Magic Quadrant Secure File Transfer is also known in the industry as Managed File Transfer Managed File Transfer is replacing VPN connections IPSec tunnels magnetic tape tape couriers and tape storage solutions paper and postal service delivery CD packaging processes standard FTP and other non- managed unsecured methods of exchanging information in ?le-based formats What SFT