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lg trainer guide hitt Local Guide Trainer Guide Trainer Guide Local Guide Course ? HITT Page of Trainer Guide Local Guide Course Table of Contents Introduction Goal of this Course Course Duration Target Audience Learning Outcomes Training programme Traini

Local Guide Trainer Guide Trainer Guide Local Guide Course ? HITT Page of Trainer Guide Local Guide Course Table of Contents Introduction Goal of this Course Course Duration Target Audience Learning Outcomes Training programme Training course opening Module Understanding tourism Module Communicating with tourists Module Tour guiding process and skills Module Safety and security Module Leading cultural or historical tour Module Leading natural tour ? HITT Page of Trainer Guide Local Guide Course Introduction Welcome to the Local Guide course The purpose of this guide is to provide you the trainer with guidelines about the presentation and learner support requirements for the course This trainer ? s guide will enable you to plan prepare conduct and evaluate this course Goal of this Course By the end of the training courses the learners will have good knowledge of his her tourist destination and basic practical skills to conduct local excursion tour guiding professionally reflecting high standards of tour guiding customer service and operational best practice in order to enhance income opportunities for existing local guides and access to job for new entrants Course Duration This is an seven day course Training will take place hours a day excluding couse opening and closing tea breaks or any other unscheduled activities in class This programme is designed for a maximum of delegates learners Target Audience The following roles should attend this course n Existing local tourist guides in Sapa Hue and Hoi An Target Youth male and female and men people more women n New entrants ??ethnic minority people in Lao Cai and Ha Giang Target Youth male and female - years people n Not very high literacy but some have good English and tour conducting skills Learning Outcomes At the end of this course the learner should be able to n explain the tourism industry and why people travel n know his her tourist destination focusing on natural and cultural attractions ethnic local tradition and lifestyles and available tourism services n deliver quality local tour guiding service to tourists n conduct tours within hygiene and safety principles and practices to the satisfaction of guests ? HITT Page of Trainer Guide Local Guide Course Resources Required In order to teach this course please ensure that you have the following available The specific resources needed for each topic are listed in the lesson plans n Facilities training room laptop beamer and projector microphones and speakers n Equipment first-aid kit hand washing basins etc n Additional teaching resources Trainer ? s guide training manual for learners A paper markers colour paper scissors adhesive tape video clips n Trainer Toolkits must develop these themselves based on their local area travel information tool kit for each destination which include tourist maps directory of tourism attractions and description List of major hotels home-stay and contact details addresses and phone contacts of banks post office emergency lines A package of tour guide travel documents and forms n Participants ? preparation the participants are required to prepare at least a