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www.bmc.com BMC Remedy Action Request System 7.6.04 BMC Remedy Flashboards Guid

www.bmc.com BMC Remedy Action Request System 7.6.04 BMC Remedy Flashboards Guide January 2011 If you have comments or suggestions about this documentation, contact Information Design and Development by email at doc_feedback@bmc.com. Contacting BMC Software You can access the BMC Software website at http://www.bmc.com. From this website, you can obtain information about the company, its products, corporate offices, special events, and career opportunities. United States and Canada Address BMC SOFTWARE INC 2101 CITYWEST BLVD HOUSTON TX 77042-2827 USA Telephone 713 918 8800 or 800 841 2031 Fax 713 918 8000 Outside United States and Canada Telephone (01) 713 918 8800 Fax (01) 713 918 8000 © Copyright 1991–2011 BMC Software, Inc. BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. UNIX is the registered trademark of The Open Group in the US and other countries. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. BMC Software considers information included in this documentation to be proprietary and confidential. Your use of this information is subject to the terms and conditions of the applicable End User License Agreement for the product and the proprietary and restricted rights notices included in this documentation. Restricted rights legend U.S. Government Restricted Rights to Computer Software. UNPUBLISHED -- RIGHTS RESERVED UNDER THE COPYRIGHT LAWS OF THE UNITED STATES. Use, duplication, or disclosure of any data and computer software by the U.S. Government is subject to restrictions, as applicable, set forth in FAR Section 52.227-14, DFARS 252.227-7013, DFARS 252.227-7014, DFARS 252.227-7015, and DFARS 252.227-7025, as amended from time to time. Contractor/Manufacturer is BMC Software, Inc., 2101 CityWest Blvd., Houston, TX 77042-2827, USA. Any contract notices should be sent to this address. Customer Support You can obtain technical support by using the Support page on the BMC Software website or by contacting Customer Support by telephone or email. To expedite your inquiry, please see “Before Contacting BMC Software.” Support website You can obtain technical support from BMC Software 24 hours a day, 7 days a week at http://www.bmc.com/support. From this website, you can: ■ Read overviews about support services and programs that BMC Software offers. ■ Find the most current information about BMC Software products. ■ Search a database for problems similar to yours and possible solutions. ■ Order or download product documentation. ■ Report a problem or ask a question. ■ Subscribe to receive email notices when new product versions are released. ■ Find worldwide BMC Software support center locations and contact information, including email addresses, fax numbers, and telephone numbers. Support by telephone or email In the United States and Canada, if you need technical support and do not have access to the Web, call 800 537 1813 or send an email message to customer_support@bmc.com. (In the Subject line, enter SupID:<yourSupportContractID>, such as SupID:12345.) Outside the United States and Canada, contact your local support center for assistance. Before contacting BMC Software Have the following information available so that Customer Support can begin working on your issue immediately: ■ Product information — Product name — Product version (release number) — License number and password (trial or permanent) ■ Operating system and environment information — Machine type — Operating system type, version, and service pack — System hardware configuration — Serial numbers — Related software (database, application, and communication) including type, version, and service pack or maintenance level ■ Sequence of events leading to the problem ■ Commands and options that you used ■ Messages received (and the time and date that you received them) — Product error messages — Messages from the operating system, such as file system full — Messages from related software License key and password information If you have a question about your license key or password, contact Customer Support through one of the following methods: ■ E-mail customer_support@bmc.com. (In the Subject line, enter SupID:<yourSupportContractID>, such as SupID:12345.) ■ In the United States and Canada, call 800 537 1813. Outside the United States and Canada, contact your local support center for assistance. ■ Submit a new issue at http://www.bmc.com/support. Contents 5 Contents Preface 9 Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Obtaining system requirements and software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 BMC Remedy AR System documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Chapter 1 Introducing BMC Remedy Flashboards 13 Uses of BMC Remedy Flashboards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Types of flashboards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Line chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Bar chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Stacked bar chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Area chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Stacked area chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Pie chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Meter chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Text chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Capacity chart uploads/s1/ flashboardsguide-7604.pdf