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Before, during and after the storm Your guide to natural gas and electric outag

Before, during and after the storm Your guide to natural gas and electric outage preparation and safety Emergency contact information National Grid Customer Service 1-800-642-4272 To report a National Grid power outage: 1-800-867-5222 National Grid Gas Emergency: 1-800-892-2345 Federal Emergency Management Association (FEMA): 1-800-621-FEMA (3362) FEMA Hard of hearing/Speech disability TTY: 1-800-462-7585 FEMA 711 or Video Relay Service (VRS): 1-800-621-3362 American Red Cross: 1-800-733-2767 www.redcross.org/find-help/shelter This is an important notice. Please have it translated. For more information, visit us at www.nationalgrid.com and connect with us on Your safety is our top priority, before, during and after an outage. When a service outage occurs, we know there’s one thing on your mind: When will my electricity or natural gas service be restored? Often, it’s not an easy question to answer, because outages happen for many different reasons — from large storms and flooding causing widespread damage — to a single lightning strike, an excavator accident or a downed tree in your backyard. No matter what the cause of the service interruption is, restoring your service as safely and quickly as possible is our top priority. Preparing to respond to outages takes careful planning on our part. We encourage you to also be prepared by following simple steps like making a safety kit and knowing who to call when a storm strikes. Being prepared and staying connected can help to better protect you and your family. Together, we can weather the storm. In this book: Before the storm 2 | Preparing for an emergency. During the storm 4 | Natural gas safety. 5 | Generator safety. 6 | Stay Connected. Stay informed. 7 | How we restore power. 8 | Extreme weather conditions and your health. After the storm 10 | General safety tips following a major storm. 11 | Restoring your electric service. 12 | Restoring your natural gas service. 14 | Appliance safety after a flood. 15 | Call before you dig. Before, during and after the storm | 1 Planning for an outage emergency. Severe weather or other disasters can occur with little or no warning. Be prepared by taking steps now to protect your family and your home. Step 1 Talk about it. Share emergency plans, the location of emergency supplies, meeting places, contact information and safety precautions with all household members, relatives and friends. Step 2 Protect your assets. Secure important legal and personal documents such as medical information and prescriptions, birth and marriage certificates, governmental issued IDs and property and insurance papers to keep them from damage and in case you need them handy if an evacuation is required, or your property is damaged. Create an inventory of personal valuables and insured assets using photographs, video and/or manual records. That will enhance your ability to recover your losses after a disaster. Step 3 Assess your home preparedness. Check your home for potential danger areas (windows, basements, furnace, vents, etc.) to make sure your family and property will be safe during an extended outage. Follow these steps to protect your family and your home during a disaster: • Turn off and unplug any non-essential electrical equipment, including pool equipment. • Fasten doors and windows. • Store and secure outdoor furnishings and gardening tools. • If possible keep a non-cordless telephone in your home. It is likely to work even when the power is out. • Lower the temperature of your refrigerator and store extra ice to prevent food decay if the power goes out. • Fill containers (water bottles, bath tubs etc) have with water. Should there be a water outage you will be able to use it for drinking and personal hygiene needs. Step 4 Prepare an emergency kit. Keep an emergency kit year-round with a minimum 3-day supply, and make sure everyone at home knows where to find it. The American Red Cross recommends including the following: • Water—one gallon per person, per day • Canned and dried foods, and a can opener • Flashlight (Candles could be fire hazards) • Battery-powered or hand-crank radio • Extra batteries • Charged cell phone with chargers • First aid kit, including medications, physician and pharmacy information, and backup power for life-sustaining medical equipment • Blankets • Toiletries • Family and emergency contact information • Baby formula and diapers 2 | Before, during and after the storm Before a storm For our customers with special needs. If you or a loved one rely on electrically operated life-sustaining medical devices, or anyone in your household is over 62 years of age, disabled or blind, you may be in immediate danger if the power goes out. Please complete and mail in our Notification of Special Needs form, which is available at www.nationalgrid.com or by calling Customer Service at 1-800-642-4272. Customers relying on electric life-sustaining medical equipment may qualify as a Life Support customer. This will help us identify and be aware of any special needs in your household. We attempt to contact our customers on life-sustaining equipment before a planned outage. We also regularly review equipment requirements to stay up-to-date on our customers’ needs. Before, during and after the storm | 3 Step 5 Be ready for a potential evacuation. • Fuel and check your car. Have an extra set of keys. • Make sure you have cash. Credit cards may not work during an outage. • Pack your emergency kit and other supplies you and your loved ones might need. • Be aware of emergency shelters, hotel or friend’s homes you could go to outside the risk area. • Let your loved ones know of your plans. • Locate recommended evacuation routes and be prepared to experience delays. • Make plans to keep your pets safe. • Turn off gas heating and cooling systems, and electricity at the main box. • Lock your home before you leave. Step 6 Emergency contacts and phone numbers. Make a list of the emergency contacts you might need including local authorities, utilities, healthcare providers and out-of-area family members. Step 7 Don’t forget to protect your business. If you are a business owner, consider these steps to secure your employees, property and assets: • Employee safety comes first! Prepare, distribute information and perform emergency drills year-round. • Establish a meeting point and time for employees in case communications are disrupted. • Consider providing shelter to employees and their families and helping with supplies post-storm. • Secure doors and windows. Cover if necessary. • Protect and move equipment/furniture to a secured area. • Protect data with backup files. • Be prepared to work with limited supplies of cash, and be without water, sewer or power for at least two weeks. Store emergency supplies at the office. Natural gas safety – use your sense A gas leak is often recognized by smell, sight or sound. SMELL – Natural gas is colorless and odorless. A distinctive, pungent odor, similar to rotten eggs, is added so that you’ll recognize it quickly. SIGHT – Outdoors you may see a white cloud, mist, fog, and bubbles in standing water or blowing dust. You may also see vegetation that appears to be dead or dying for no apparent reason. SOUND – You may hear an unusual noise like roaring, hissing or whistling. What to do if you think there’s a gas leak: • Move to a safe area. • DO NOT smoke or do anything to create a flame. • DO NOT turn on light switches or electrical equip- ment. These items may produce a spark that might ignite the gas and cause an explosion. • Call National Grid immediately (see emergency phone numbers) • DO NOT assume someone else will report the condition. • Provide the exact location, including cross streets. • Let us know if sewer construction or digging activities are going on in the area. Carbon monoxide safety Carbon monoxide is a highly poisonous gas that is colorless, odorless and tasteless. Common sources include malfunctioning fuel-burning appliances such as hot air furnaces, space heaters and natural gas ranges. Natural gas safety. • Check chimneys or flues for debris, birds’ nests or other blockage. • Never use a gas range for heating. Also, never burn coal or charcoal in an enclosed space or use an outdoor grill indoors. • Install at least one UL listed carbon monoxide detector in your home, near bedrooms. • If your carbon monoxide unit sounds the alarm, go outside immediately and call 911. • Do not return until the carbon monoxide source is found. • The symptoms of carbon monoxide are similar to the flu and may include headaches, dizziness, weakness, sleepiness, nausea, confusion, tightness of the chest, fluttering of the heart, redness of the skin and loss of muscle control. • Never install a generator inside a house or building. Operating a generator indoors—even with a door or window open—is never safe. 4 | Before, during and after the storm National Grid will respond immediately to all carbon-monoxide-related calls from all natural gas customers within our service area – even if you purchase uploads/Geographie/ ngrid-guide.pdf