DELIVERING MENTAL WELL-BEING SERVICES ONLINE 1 Foreword As a unique group of or

DELIVERING MENTAL WELL-BEING SERVICES ONLINE 1 Foreword As a unique group of organisations working together to bring psychological therapies to the NHS and improve access for all who need them, the New Savoy Partnership is delighted to support the Risk Awareness and Management Programme (RAMP). Our joint mission is to ensure people of all ages and backgrounds who need psychological therapy can have appropriate and timely support, delivered by therapists with the right skills, through the NHS. As a group of organisations committed to excellence in the quality of the services we offer it is appropriate to have a document such as this, which provides guidelines on good practices to organisations delivering mental well-being services online. People know they have to take responsibility for their own mental health, and the digital world offers an unprecedented opportunity for those bearing the distress of an emergent or existing mental health problem to find support and information at the earliest possible stage. However, people often also need, expect and are entitled to support from mental health services during their journey towards recovery. To date, there can only be a limited confidence in what they discover online. For many people it will often be difficult to distinguish the helpful from the less so. And for commissioners and clinicians it will often not be easy to navigate their way in a fast-moving market. The RAMP initiative is relevant to mental well-being providers who wish to offer the highest quality of online services, and to people who wish to find and choose support that suits them, knowing it will meet approved standards. I warmly thank those who have worked hard to produce these guidelines, and commend them to you as an important contribution towards realising the ambitions of the New Savoy Declaration. Jeremy Clarke, Chair of the New Savoy Partnership Table of Contents Foreword Authors and Contributors Supporters and Sponsors About RAMP Introduction Benefits of mental well-being services being more accessible online Risk Awareness and Management Program Online therapeutic service provision may involve one or more of the following: Four Key Areas of Responsibilities for Providers RAMP and the four categories of risks associated with online interactions 1. Data Protection and Respect of Personal Information General guidance and resources Risks of failing to address risk in relation to data protection and privacy include: Table 1.0: Data Protection Risk Awareness and Management Programme to manage key risks in relation to Content Table 1.1: Data Protection Risk Awareness and Management Programme to manage key risks in relation to Contact Table 1.2: Data Protection Risk Awareness and Management Programme to manage key risks in relation to Conduct and Commerce 2. Informed Consent General guidance and resources Consent to have data processed Consent in relation to treatment Risk of not having effective consent procedures in place Table 2.0: Informed Consent: Risk Awareness and Management Programme to manage key risks in relation to Content Table 2.1: Informed Consent: Risk Awareness and Management Programme to manage key risks in relation to Contact Table 2.2: Informed Consent: Risk Awareness and Management Programme to manage key risks in relation to Conduct and Commerce 3. Privacy and Safety: Equipping users with knowledge and tools General guidance and resources Privacy preserving settings Privacy preserving user actions Sharing content safely Privacy and safety both online and offline: Geo-location data How to use location services more safely Limit who knows your location Risks of failing to address risk in relation to safeguarding user safety Table 3.0: Privacy and Safety: Risk Awareness and Management Programme to manage key risks in relation to Content Table 3.1: Privacy and Safety: Risk Awareness and Management Programme to manage key risks in relation to Contact, Conduct and Commerce 4. Moderation General guidance and resources Table 4.0: Moderation and reporting pathways: Risk Awareness and Management Programme to manage key risks in relation to Content and Contact Table 4.1: Moderation and reporting pathways: Risk Awareness and Management Programme to manage key risks in relation to Conduct and Commerce Appendix: 1 3 4 5 6 7 8 9 10 11 14 15 15 16 17 18 19 20 20 20 21 22 23 24 25 26 26 26 26 28 28 29 29 30 31 32 33 35 36 37 2 Authors and Contributors Principal author Dr Rachel O’Connell, independent consultant Co-authors Jane Chapman, Governance and Risk Adviser, Tavistock and Portman NHS Foundation Trust, Dr Richard Graham, Consultant Psychiatrist, Tavistock and Portman NHS Foundation Trust Editor Sharon Novara -Tavistock and Portman NHS Foundation Trust Contributors Dr Kate Anthony, FBACP. CEO, The Online Therapy Institute John Carr - Children’s Charities’ Coalition on Internet Safety Derek Chambers - Director of Policy and Programmes of Inspire/ReachOut.ie Helen Coles - Head of Professional Standards, British Association for Counselling Psychotherapy Carole Hirst - Clinical Director of Psychological Therapies, Rotherham, Doncaster & South Humber NHS Foundation Trust Jenny Hyatt - CEO Big White Wall Lizzie Cartwright - Web and Social Media Specialist - Individual Giving at NSPCC Ruth Ní Eidhin - Communications Officer, Bodywhys - The Eating Disorders Association of Ireland Anna Lally - Deputy CEO SpunOut.ie Andy Osborne Drugs.ie 3 4 Supporters and Sponsors Supporters New Savoy Partnership http://www.newsavoypartnership.org/ UK Council for Child Internet Safety Young and Well: Cooperative Research Centre for Young People, Technology and Wellbeing Sponsors Facebook Tavistock and Portman NHS Foundation Trust British Association for Counselling Psychotherapy Vodafone 1 Corporate Identity Guidelines December 2008 For further information or advice on using these corporate guidelines, please contact James Ashbridge at the UKCCIS Secretariat Telephone: 020 7273 4974 or Email: james.ashbridge@dcsf.gsi.gov.uk About Ramp The Risk Awareness and Management Programme for Delivering Mental Well-being Services Online has been developed on a voluntary, collaborative self-regulatory basis by the organisations listed on the Contributors page. The Programme offers good practice recommendations for the providers of online mental well-being services to enhance the safety of people using their services. The Programme outlines the risks that mental well-being providers should be aware of and offers guidance with respect to how to mitigate those risks. The guidance is not intended as a ‘one size fits all’ solution. It is recognized that online mental well-being service provision is an emerging field, populated by both statutory and non-statutory providers. Online mental well-being providers can vary greatly in terms of the type of service they offer users, the platforms on which they can be consumed, their ideological underpinnings and their user demographics. All of these factors affect the levels and types of risks that are attendant to those services and the strategies that may be appropriate and reasonable to address such risks. Accordingly, in determining their own safety strategies, online mental well-being providers that support RAMP take into account the particular nature of their services in order to apply the relevant recommendations. Therefore, while Contributors have reached consensus on this first iteration of RAMP, it is for each provider to judge where and how far to apply the document’s specific recommendations. The RAMP guidelines are aspirational and not prescriptive or legally binding but are offered to mental well-being providers with a strong recommendation for their use. The guidelines are the culmination of work conducted by a range of mental well-being providers over a number of years. This latest iteration of the guidelines is regarded as a work in progress and will be subject to review and updating at regular intervals. We recognise that it cannot be comprehensive, given the rapid developments within the digital world, and RAMP is best considered as a developmental tool or programme that assists those learning about the digital world. The Programme complements existing good practice guidelines, - see appendix A - which collectively aim to shape a consistent and complementary framework on which providers can build and develop strategies to support and protect service users. 5 Introduction • The Risk Awareness Management Programme (RAMP) is intended to serve as a guide for organisations that have, or are considering, extending or enhancing online mental health and social support service provision in a safe and secure manner. •  The Programme is also aimed at social networking service providers, mobile operators, gaming platforms and application developers interested in encouraging mental well-being organisations to signpost and/or deliver support services from within specific online environments. •  In addition, the Programme will be of interest to regulators, policy makers and academics, who have an interest or remit in the broader e-health area. •  The Programme is intended to form the basis of discussions about the development of online mental well-being services between commissioners and mental well-being providers from which a contract for services can then be agreed. • We recommend that accredited service providers, registered charities, government endorsed service providers, commissioning and funding organisations use the guidelines as appropriate for the planned level of service provision in the development of interactive online support services. The presence of, for example, pro-anorexia, pro-suicide and pro-self-harm sites, where people interact in such a way that self-destructive behaviours can be reinforced, highlights the need for high quality, alternative sources of information uploads/Management/ ramp-guide.pdf

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• Détails
• Publié le Sep 08, 2022
• Catégorie Management
• Langue French
• Taille du fichier 6.0842MB