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1-1 1 Troubleshooting This chapter describes solutions for problems you may enc

1-1 1 Troubleshooting This chapter describes solutions for problems you may encounter while using the GP3000 series. Read the section describing the problem you are encountering. 1.1 Identifying the problem....................................................................................1-2 1.2 Problems with PC operation............................................................................1-4 1.3 Problems with Display operation...................................................................1-54 1.4 Problems with communication with connected devices ................................1-68 1.5 Problems with communication with I/O units.................................................1-81 1.6 Errors displayed on a PC ............................................................................1-105 1.7 Display-related errors..................................................................................1-171 1.8 Errors displayed with an expansion unit......................................................1-207 1.9 Errors displayed by Internet Explorer..........................................................1-221 1.10 Errors displayed when the project converter is used ..................................1-225 1.11 If the problem still continues........................................................................1-229 Identifying the problem Maintenance/Troubleshooting 1-2 1.1 Identifying the problem Once you have identified the problem, find the problem in the table below and read the section offering the solution. When? Problem Reference page for solution Operating software (GP-Pro EX) on a PC Software (GP-Pro EX) cannot be installed. ) “1.2.1 GP-Pro EX cannot be installed” (page 1-4) Software (GP-Pro EX) does not start or terminates abnormally. ) “1.2.2 GP-Pro EX does not start or ter- minates abnormally” (page 1-10) Project files cannot be transferred through the use of the USB cable, Ethernet cable, CF card, or modem. ) “1.2.3 Project files cannot be trans- ferred” (page 1-14) Online update fails. ) “1.2.4 Online update fails” (page 1-33) Pass-Through Configuration Tool cannot start. ) “1.2.5 Pass-Through Configuration Tool cannot start” (page 1-36) GP cannot communicate with the PC via the pass-through function. ) “1.2.6 GP cannot communicate with the PC via the pass-through function” (page 1-40) GP cannot display manuals and sites from the help menu. ) “1.2.7 GP cannot display manuals and sites from the help menu” (page 1-48) Operating the Display The touch panel (switch) for the Display does not respond. The Dis- play freezes. ) “1.3.1 The touch panel (switch) does not respond” (page 1-54) The touch panel (switch) for the Display does not respond to touch but another area responds instead. The panel responds when nothing is touched. ) “1.3.2 The touch panel (switch) of the Display does not respond to touch but another area responds instead (The panel responds when nothing is touched)” (page 1-56) The Display does not turn ON. The initial screen is not displayed. The screen remains black. ) “1.3.3 The Display does not turn ON (The initial screen is not displayed. The screen remains black.)” (page 1-58) The buzzer sounds continuously. ) “1.3.4 An alarm sounds continuously” (page 1-61) Lines or streaks appear on the Dis- play screen. The screen turns white. ) “1.3.5 Lines (streaks) appear on the screen. The screen turns white.” (page 1-63) The status LED is flashing in green. ) “1.3.6 The status LED is flashing in green.” (page 1-65) The screen flickers. ) “1.3.7 The screen flickers.” (page 1-66) Communicating with a con- nected device Communication fails on all screens. ) “1.4.1 Communication fails on all screens” (page 1-68) Communication fails on specific screens. ) “1.4.2 Communication fails on specific screens” (page 1-73) Communication is slow. ) “1.4.3 Communication is slow” (page 1- 75) Communication stops intermittently. ) “1.4.4 Communication stops intermit- tently” (page 1-78) Continued Identifying the problem Maintenance/Troubleshooting 1-3 Using the expansion options The devices connected to the DIO interface do not turn ON/OFF. ) “1.5.1 The device connected to the DIO interface does not turn ON/OFF” (page 1-81) The FLEX NETWORK unit, PROFIBUS (Slave) unit, or VM unit does not operate properly. In such cases, you need to refer to the manual for the respective unit. The section in this chapter lists the names of the manuals. ) “1.5.2 FLEX NETWORK unit cannot operate properly” (page 1-84) Communication fails with the GP3000 Series PROFIBUS Slave Unit. ) “1.5.3 Communication fails with the GP3000 Series PROFIBUS Slave Unit” (page 1-90) An image does not appear on GP when using the VM unit. ) “1.5.4 An image does not appear when using the VM unit.” (page 1-92) Communication fails with the DeviceNet unit. ) “1.5.5 Communication fails with the DeviceNet (Slave) unit” (page 1-93) Communication fails with the EX module. ) “1.5.6 Communication fails with the EX module” (page 1-95) USB transfer cable is not recog- nized. ) “1.5.7 USB transfer cable is not recog- nized.” (page 1-97) USB-Serial (RS-232C) conversion cable is not recognized. ) “1.5.8 USB-Serial (RS-232C) conver- sion cable is not recognized.” (page 1- 98) Communication fails with the device connected to a CANopen slave unit. ) “1.5.9 Communication fails with the devices connected to CANopen slave unit.” (page 1-100) When? Problem Reference page for solution Problems with PC operation Maintenance/Troubleshooting 1-4 1.2 Problems with PC operation 1.2.1 GP-Pro EX cannot be installed Does your PC meet the operating environment of GP-Pro EX? GP-Pro EX must be installed on a PC which meets the following operating environment. ∗1 Since GP-Pro EX operates through the use of the .NET Framework, only the operating systems shown in the table are supported. ∗2 Windows Vista® supports the GP-Pro EX Ver. 2.20 or later. Did you log in to Windows® using an account with administrator authority before the installation? Cause If you do not log in as an administrator, you may not be able to access folders necessary for the installation. Solution Log in using an account with administrator authority and then install the software. • Checking the account (when Windows® 2000 is used) (1) Click the Start button, select [Settings], and click [Control Panel]. Continued Required specifications PC Windows® compatible computers on which Windows® functions properly OS Windows® 2000 (Service Pack 3 or later)/ XP (Home Edition/Professional)/ Windows Vista® (Ultimate, Home Premium, Home Basic, Business) CPU Pentium® III (800MHz or more) Pentium® 4 1.3GHz or above is recommended. Memory 512 MB or more (1GB or above is recommended.) Hard Disk Space 640 MB or more (Enough free space to install GP-Pro EX) Other .NET Framework Ver. 2.0 or later This framework will be installed automatically to a PC which does not have .NET Framework Ver. 2.0 or later. For the free space required for installation, visit Microsoft’s website. Problems with PC operation Maintenance/Troubleshooting 1-5 (2) When [Control Panel] opens, double-click [Users and Passwords]. (3) The following dialog box appears. When the current logon account has administrator authority, [Administrators] is shown under [Group] for [User Name] of the account. When [Guests] is shown, you need to use another account to log in to the system. Problems with PC operation Maintenance/Troubleshooting 1-6 • Checking the account (when Windows® XP is used) (1) Click the Start button and click [Control Panel]. (2) When [Control Panel] opens, select [User Accounts]. (3) When the current logon account has administrator authority, [Computer administrator] is shown under the account name. When only accounts with [Limited account] are displayed, you need to use another account to log in to the system. • When [Classic View] is selected for displaying [Control Panel], [Control Panel] is displayed as a window similar to the one below. Problems with PC operation Maintenance/Troubleshooting 1-7 Has “Multilingual Manager” been activated when “RAKURAKU CHUGOKUGO” (V2, V2 + translation, V3) or “RAKURAKU KANKOKUGO” (V1.5, V2) is installed on the PC? Multilingual Manager Cause Multilingual Manager is an application program supplied with the translation software “RAKURAKU CHUGOKUGO” and “RAKURAKU KANKOKUGO” provided from OMRON SOFTWARE CO., Ltd. This program is installed during the installation of “RAKURAKU CHUGOKUGO” or “RAKURAKU KANKOKUGO”, and registered as a startup program by default. When the icon shown above is displayed in the Task Tray, Multilingual Manager has been activated. When Multilingual Manager has been acti- vated, the GP-Pro EX installer waits for a response, and the installation halts and appears to stop. Solution Download the software patch for Multilingual Manager from the Japanese OMRON SOFTWARE website. Execute the patch and then reinstall GP-Pro EX. If you start installing GP-Pro EX when Multilingual Manager is activated, stop the installation using the following procedure and then download the software patch men- tioned above. • When the installer halts while showing the installation in progress dialog box or com- pletion dialog box (1) Right-click an empty spot in the Taskbar. Click [Task Manager] in the displayed context menu. • Although the figure above shows the Taskbar for Windows® XP, the procedure for Windows® 2000 is the same. Right-click an empty spot in this area. Problems with PC operation Maintenance/Troubleshooting 1-8 (2) When [Windows Task Manager] opens, click the [Processes] tab and select IDriver.exe. (3) Click the [End Process] button to force termination of IDriver.exe. (4) When IDriver.exe is terminated, the remaining installation process resumes and finishes. Continued Problems with PC operation Maintenance/Troubleshooting 1-9 • When the completion dialog appears immediately the installer starts When the installer is forced to terminate during installation, IDriver.exe or Windows® Installer remains running. If an attempt is made to start the installer again, an internal error occurs, leading to abnormal completion with the following dialog. (1) Exit the installer, restart the PC, and then install the software again. • Before starting install-related operations (installation, repair installation, uninstallation), be sure to exit from all application programs including Multilingual Manager. Problems with PC operation Maintenance/Troubleshooting uploads/Management/ troubleshooting-guide.pdf