Remerciez-le!

Remerciez @Admin pour avoir partagé cet document gratuitement, de la manière la plus simple, en partageant sur les réseaux sociaux.

Functions of a Travel Organization Sales and Marketing Department • Sales can e

Functions of a Travel Organization Sales and Marketing Department • Sales can either be walk-in or field sales • Marketing : everything that is done in order to attract or create awareness about the company. • Lead by the sales and marketing manager: • Prepares annual marketing plans • Sets annual sales goals and develops working plans to carry out these goals • Participate in the preparation of the organization’s budget • Decide on negotiated rates and concessions • Prepare proposal letters and contracts • Prepares and submits marketing and sales reports • In charge of all marketing activities and attends tradeshows and fairs • Maintain an updated clients and prospective clients and performs regular sales calls on major accounts and suppliers. • Retail Sales: B2C • Channel Sales: B2B Operations Department • The Travel Counsellor: • Provides all necessary information requested by prospective travelers • Recommends products and services best suited to the travelers needs •Keep updated on new travel information and trends. • Fill out all travel information in the booking card for travel. • Relay all changes and confirmations to clients • Process refunds and processing fees • Monitor processing of travel documents and insure that they are all in order prior to release to clients • The Reservations Officer: • Place all required reservations with different suppliers • Follow up on reservations placed until confirmed • To change reservations when itineraries are amended • Look for alternative suppliers in the same level of service in case preferred supplier is not available • Monitor issuance of travel vouchers and tickets • Act as back up to the ticketing Officer • The Ticketing Officer: • Correctly source or calculate fares when the need arises • Issue air tickets manually or through the automated ticketing system • Correctly issue purchase orders in accordance to clients itinerary • Check the accuracy of travel documents • Reissue tickets when required • Act as a back up to the travel counsellor Product Development • Itinerary preparation • Itinerary is known as a tour plan. It is related to the tour programs, timetable and the information of the places to be visited. • A program includes only activities, whereas, an itinerary includes date, day, time duration and points of interests between the destinations on the way to the destination, the special features of the tour and happenings at the destination etc. • An itinerary is the combination of the different components of tourism to form a product ready for sale. Types of Tour Itinerary • Skeletal: Proposed and preliminary schedule of activities. • Technical: arrival and departure schedules, duration of sightseeing, land travel time, type of accommodation and so on. • Descriptive: provides a narrative of the planned activities and destinations visited. It’s produced for marketing purposes. Itineraries are also Differentiated According to the Person for it is Prepared for, Which are: • Tourist itinerary: short itinerary which can be included in the tour brochure. It emphasizes on the basic things that the tourist need & want to know relating to all the aspects of the tour. This document provides him the essential information such as departure point/time, check in – check out time, etc. • Tour Manager’s itinerary: this is the most comprehensive type of itinerary. It includes information about all tour related elements, which are passenger list, accommodation allotment, special requirements, transportation arrangements etc • Vendor’s itinerary: (Vendors – Hotels, Ground services, Guides, etc. ): Providing a general tour itinerary to the vendors help them to offer scheduled services & facilities to the tourists. • Bus driver itinerary: includes pickup points, turn around points, route map, drop off points, sightseeing points & schedule. etc. to give him better understanding of his job. • Tour Escort itinerary: Similar to the Manager’s itinerary but with lesser details Prerequisites of Itinerary Preparation Human Resource Department • https://smallbusiness.chron.com/effective-hr-travel-agency-38813.ht ml • Service Delivery • https://www.wetravel.com/blog/service-delivery/ • Travel Cards • https://www.thomascook.in/foreign-exchange/travel-prepaid-forex-ca rds • Travel Insurance • https://www.policybazaar.com/travel-insurance/ Accounts/Finance Department • Maintaining and checking all books of accounts including Bank- books, General-Ledger, bank-statement, Trial balance. • Ensured and check all entries of system • Preparing monthly departure wise / group wise profitability and sharing with the Management. • Support and finish related task of accounts and monthly reconciliation of Branch, Debtor, Supplier, Bank and Head Office Accounts. • Handling & Analyzing Accounts payable and Receivables entry with clients and conduct variance analysis. • Maintain, scrutinize and review general ledger and prepare financial statements. • Analyze Balance Sheet, P & L accounts and prepare Trial balance at monthly & year end. • Control on Financial issued related to expenses, cash, and payment Documentation PASSPORT • A passport is an official document issued by a competent public authority of a country to its nationals, to help the holder to cross any border or port of the country, without any hindrance or delay • A Indian passport is an officially-issued document that permits the holder to travel to and from foreign countries. It also confirms that the holder is a citizen of the issuing country, as well as confirming the holder’s identity. • Passports have a limited validity, usually between 5 and 10 years. • Any standard passport has 36 pages in it • However, if an individual travels frequently, then he/she can apply for a passport that has 60 pages. Types • Type P / Ordinary passport- ‘P’ denotes ‘Personal’. These are Ordinary passports issued to ordinary individuals. They are general purpose passports that citizens normally use for travel on holiday or business. • Type S / Official passport- ‘S’ denotes ‘Service’. These are Official passports issued to people travelling abroad on official government/state work. • Type D / Diplomatic passport - ‘D’ denotes ‘Diplomat’. These are Diplomatic passports issued to people who always travel on official government work including those posted abroad. PASSPORT APPLICATION PROCEDURE • STEP 1 – Register through the Passport Seva Online Portal.(click on “register now” link on the home page). • STEP 2 – Login to the Passport Seva online portal with the registered login ID. • STEP 3 – Click “apply for fresh passport/re-issue of passport” link. • STEP 4 – Fill in the required details in the form and submit. • STEP 5 – Click the “ pay and schedule appointment” link on the view saved/submitted applications” screen to schedule an appointment.(online payment has been made mandatory) • STEP 6 – Click “print application receipt” link to print the application receipt containing application reference number/appointment number. • STEP 7 – visit the Passport Seva Kendra/Regional Passport Office where appointment has been booked, along with original documents. Documents Required to apply for Passport • Application form • Active bank account passbook containing the applicant’s photograph • Electricity bill • Copy of parent’s passport (for minor applicants) • Water bill • Proof of date of birth document • Aadhaar Card • Registered rent agreement • Voter ID card • Telephone bill (mobile or landline) Visa (Visitors intended stay abroad) • A visa is a permit which allows a citizen of one country to enter into another country for a designated period and for a specific purpose • Visas typically include authorized length of stay, the period of validity and the number of times a person is allowed entry (Single or multiple entry) during that period. • It is issued for single or multiple entry. A single entry will not be valid if it has been used once, even when the validity date has not expired. In the case of multiple entry visas, its validity expires on the date of its expiry. Types • TRANSIT VISAS – usually valid for three days or less, for passing through the country to a third destination. • SHORT-STAY OR VISITOR VISAS – This visa allows a foreign national the right to entry the country for a short stay. The validity is for six months to five years stay with multiple entries • TOURIST VISA, for a limited period of leisure travel, no business activities allowed. • VISA FOR MEDICAL REASONS, for undertaking diagnostics or a course of treatment in the visited country's hospitals. • BUSINESS VISA, for engaging in commerce in the country. (permanent employment-work visa). • WORKING HOLIDAY VISA - for individuals traveling between nations offering a working holiday program, allowing young people to undertake temporary work while traveling. • ATHLETIC OR ARTISTIC VISA - issued to athletes and performing artists (and their supporting staff) performing at competitions, concerts, shows and other events. Cultural exchange visa, usually issued to athletes and performing artists participating in a cultural exchange program. • STUDENT VISA - which allows its holder to study at an institution of higher learning in the issuing country. • TEMPORARY WORKER VISA For approved employment in the host country. Generally more difficult to obtain but valid for a longer period of time. • OFFICIAL VISAS - Are granted to officials doing jobs for their governments or otherwise representing their countries in the host country, such as the uploads/Marketing/ chapter-3-tato.pdf