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Call guide ??Congratulations for your new job ? Call center guide CALL CENTER GUIDE Index Customer service easy steps to solve an issue Tips for customer service Key spelling Military alphabet Useful phrases for service and sales How to place a customer o

??Congratulations for your new job ? Call center guide CALL CENTER GUIDE Index Customer service easy steps to solve an issue Tips for customer service Key spelling Military alphabet Useful phrases for service and sales How to place a customer on hold Sales and overcoming objections easy steps to sell Common call center vocabulary Capturing American names addresses credit cards cities states and emails - The most common job interview questions Map of The USA By Rodrigo Galdamez - www english callcenters com C ??Congratulations for your new job ? Call center guide Customer service Customer service is about helping your customer to resolve questions issues problems or doubts they have about the company you work with Most call centers require agents with exceptional customer service skills because the accounts where you will work with want to provide the best customer service ever to their customers Think of this SONY hires transactel to handle its customer service and transactel hires you to do it To be successful in a call center you need to know the basics of customer service steps to solve an issue and useful phrases to calm down customers - www english callcenters com C ??Congratulations for your new job ? Call center guide easy steps to solve an issue Validate the customer ? s feelings e g Cust I am so upset your company didn ? t deliver my order agent You are right I agree with you I see what you are saying Apologize for inconvenience Agent I am very sorry for that I apologize for that inconvenience O ?er a solution Agent please let me go ahead and make this up for you let me make this right I will ? I can o ?er you ? Ask the customer if he is satis ?ed Agent Sir ma am Is there something else that I can help you with Have I resolved this issue to your satisfaction Thank the customer and wrap up Ok sir thanks for giving me the chance of making this right for you thank you for calling to pizza cap have a nice day night - www english callcenters com C ??Congratulations for your new job ? Call center guide Some useful tips for customer service Always ask things with Could May and Would Incorrect your name Correct Would you give your name please Incorrect give me your address Correct Could you give me your address please Always thank the customer Customer My address is blue cross court Agent Thanks I appreciate it Thank you so much Thank you Be empathetic Put yourself in the customer shoes and o ?er the best solution possible Be e ?cient Resolve issue as soon as possible don ? t waste time if you are unsure of what to do ask your supervisor Be accurate Always tell the truth to customer don ? t lie don ? t invent Address customer by last name or ?rst name depends on the customer Mr Smith would