Classroom support user guide

Rockwell Automation Educational Support Program Classroom Toolkit Support User Guide This guide is for active participants of the Educational Support Program only and may not be distributed to non-authorized users Global Commercial Programs Welcome Overview Classroom Toolkit Contents Commercial Programs FAQ EDU Revs and Activation FAQ Telephone Support Online Support Software Firmware and Other Updates Technical Reference Library on DVD Supported Products Upgrade Options International Numbers RSTechED Knowledge Network ?? Online Learning Series CWelcome To the Rockwell Automation Educational Support Program Dear Partner Rockwell Automation is pleased to have you participate in the Educational Support Program We recognize the value your school provides in applying our technologies to implement customer solutions and thank you for your support and continued participation in this Program For more detailed information on the Program please visit the Commercial Toolkit Programs section of our extranet site located at www software rockwell com extranet programs index cfm This site requires a login and password If you have not already done so please register for an extranet account to enable access Your password and login will be returned to you within business days We recommend that you regularly visit this site to learn the latest Program and product details In many cases we will only be distributing information via e-mail or posting it on the extranet Your Toolkit contains ? Activation Certi ?cate containing the serial number and product key to activate the software included in your Toolkit license enclosed in a red envelope ? Revs media containing installation software for the products included in the Classroom Toolkit license see Contents this guide Please note the most recent updates may need to be downloaded from the support website at http www rockwellautomation com support ? Classroom Toolkit Support User Guide including Contact information Toolkit Contents FAQ Instructions for using the Rockwell Automation Support Center Knowledgebase contacting Technical Support and other important information designed to help you make the most of your program bene ?ts and toolkit license For product release notes and system requirements please see the Rockwell Automation Internet at http www rockwellautomation com rockwellsoftware If the toolkit license your company purchased includes Support you will receive an e-mail containing your toolkit support entitlement information and credentials via PDF attachment following the toolkit order shipment The PDF is formatted to print directly onto Avery Stock Number so you can print cards to carry with you and or distribute electronically to your engineers who use the Toolkit software The eWallet Cards PDF will also be posted under Find My Stu ? in your Knowledgebase Pro ?le Please allow - days for receipt The registered participant site will be able to use the Toolkit serial number to obtain support in the interim You may reach the Channel Development Team via e-mail at rschannel ra rockwell com or by phone at Sincerely Channel Development Team Rockwell Automation COverview Use the instructions provided in this User Guide to obtain e ?cient service and maximize the bene ?ts of your Toolkit

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