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Troubleshooting guide Troubleshooting This chapter describes solutions for problems you may encounter while using the GP series Read the section describing the problem you are encountering Identifying the problem - Problems with PC operation - Problems wi

Troubleshooting This chapter describes solutions for problems you may encounter while using the GP series Read the section describing the problem you are encountering Identifying the problem - Problems with PC operation - Problems with Display operation - Problems with communication with connected devices - Problems with communication with I O units - Errors displayed on a PC - Display-related errors - Errors displayed with an expansion unit - Errors displayed by Internet Explorer - Errors displayed when the project converter is used - If the problem still continues - - CIdentifying the problem Identifying the problem Once you have identi ?ed the problem ?nd the problem in the table below and read the section o ?ering the solution When Problem Software GP-Pro EX cannot be installed Software GP-Pro EX does not start or terminates abnormally Reference page for solution ?? GP-Pro EX cannot be installed ? page - ?? GP-Pro EX does not start or ter- minates abnormally ? page - Operating software GP-Pro EX on a PC Project ?les cannot be transferred through the use of the USB cable Ethernet cable CF card or modem Online update fails Pass-Through Con ?guration Tool cannot start GP cannot communicate with the PC via the pass-through function GP cannot display manuals and sites from the help menu ?? Project ?les cannot be trans- ferred ? page - ?? Online update fails ? page - ?? Pass-Through Con ?guration Tool cannot start ? page - ?? GP cannot communicate with the PC via the pass- through function ? page - ?? GP cannot display manuals and sites from the help menu ? page - Operating the Display Communicating with a connected device The touch panel switch for the Display does not respond The Display freezes The touch panel switch for the Display does not respond to touch but another area responds instead The panel responds when nothing is touched The Display does not turn ON The initial screen is not displayed The screen remains black The buzzer sounds continuously Lines or streaks appear on the Display screen The screen turns white The status LED is ashing in green The screen ickers Communication fails on all screens Communication fails on speci ?c screens Communication is slow Communication stops intermittently ?? The touch panel switch does not respond ? page - ?? The touch panel switch of the Display does not respond to touch but another area responds instead The panel responds when nothing is touched ? page - ?? The Display does not turn ON The initial screen is not displayed The screen remains black ? page - ?? An alarm sounds continuously ? page - ?? Lines streaks appear on the screen The screen turns white ? page - ?? The status LED is ashing in green ? page - ?? The screen ickers ? page - ?? Communication fails on all screens ? page - ?? Communication fails on speci ?c screens ? page - ?? Communication is slow ? page