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Agentinstallguide en Administrator's Guide for Absolute DDS Agent www absolute com May CAdministrator's Guide for Absolute DDS Agent Revision This document as well as the software described in it is con ?dential and contains proprietary information protec

Administrator's Guide for Absolute DDS Agent www absolute com May CAdministrator's Guide for Absolute DDS Agent Revision This document as well as the software described in it is con ?dential and contains proprietary information protected by non-disclosure agreements No part of this document may be reproduced in any form or disclosed to any party not bound by a non-disclosure agreement without the express written consent of Absolute Software Corporation Absolute Software Corporation reserves the right to revise this document and to periodically make changes in the content hereof without obligation of such revisions or changes unless required to do so by prior agreement Information contained herein is believed to be correct but is provided solely for guidance in product application and not as a warranty of any kind Absolute Software Corporation assumes no responsibility for use of this information nor for any infringements of patents or other rights of third parties resulting from the use of this information Absolute Software Corporation Suite Four Bentall Centre Dunsmuir Street PO Box Vancouver British Columbia Canada V X K ? Absolute Software Corporation All rights reserved Absolute Computrace and Persistence are registered trademarks of Absolute Software Corporation LoJack is a registered trademark of LoJack Corporation used under license by Absolute Software Corporation LoJack Corporation is not responsible for any content herein All other trademarks are property of their respective owners For a list of patents issued to Absolute Software Corporation see www absolute com patents CContents Administrator's Guide for Absolute DDS Agent Chapter Introduction About this guide Audience Using this guide About the agent Contacting Absolute Global Support Chapter Installing and managing the agent on Windows devices Device compatibility Firmware persistence Compatibility with BitLocker Drive Encryption Compatibility with other full-disk encryption products File List and Remote File Retrieval Real-Time Technology requirements Downloading and installing the agent on an individual device Before you begin Downloading the Installer Installing the agent on an individual device Installing the agent at the command line Installing the agent using the Installer interface Verifying the agent installation Using the Agent Management utility Using the DDS console Installing the agent on multiple devices Deploying the agent using disk imaging Before you begin Creating the disk image Deploying the agent using SCCM Deploying the agent using Active Directory Managing the agent Starting the Agent Management utility Viewing agent call details Forcing a call to the Monitoring Center Con ?guring IP proxy settings Upgrading the agent on Windows devices Removing the agent from Windows devices Chapter Installing and managing the agent on Mac devices Device compatibility Downloading and installing the agent on an individual device Before you begin Downloading the Installer Installing the agent on an individual device Installing the agent using the Installer interface Installing the agent at the command line Verifying the agent installation Using the Agent Management utility Absolute DDS CAdministrator's Guide for Absolute DDS Agent Verifying installation of agent version Verifying installation of agent version Using the DDS console Installing the agent on multiple devices using disk imaging