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Accpac gl user guide ? Copyright ACCPAC International Inc All rights reserved ACCPAC International Inc Publisher No part of this documentation may be copied photocopied reproduced translated microfilmed or otherwise duplicated on any medium without writte

? Copyright ACCPAC International Inc All rights reserved ACCPAC International Inc Publisher No part of this documentation may be copied photocopied reproduced translated microfilmed or otherwise duplicated on any medium without written consent of ACCPAC International Inc Use of the software programs described herein and this documentation is subject to the ACCPAC International License Agreement enclosed in the software package ACCPAC the ACCPAC logo and Simply Accounting are either registered trademarks or trademarks of ACCPAC International Inc or its affiliates in the United States and or other countries All other marks are trademarks or registered trademarks of their respective companies ' - ' ' - ' ' ' ' - - - - - - - ' - - - - - ' - - ' - - - ' - - - ' - - - ' - ' - ' - ' ' - ' ' - - - - - - - - - - - - - - - - ' A B C - C D ' ' ' ' ' ' D - - - - - - ' - - E - - - - - - 'EAF - - - - - - - G 'HA C - - - - - - ' C - - ' ' - - H C C A I I A - - J K K ' IDA IDG ' - - - - L - - J - - - ' - - ' - - - - - - - J - - J - - - - - - - B ' D - ' - - - - K ' - ' - ' - - - - D - E - - - - - G - - 'H E DG G E K GIAA J HDEGG - K K EXHIBIT A SupportPlus TM Program Terms and Conditions The following terms and conditions govern the relationship between Client and ACCPAC International Inc ??ACCPAC ? with regard to the services to be supplied for the Products Levels of service during the term of the Agreement ? Bronze ?? provides product upgrades and updates ? Silver ?? provides product upgrades and updates TechnoPedia and callback support technician service up to issue resolutions North America Only ? Gold ?? provides product upgrades and updates TechnoPedia callback support technician service unlimited issue resolutions support analyst service system analysis service environment profile orientation and quarterly review North America Only Products Client must be on the then-current version of the Product to purchase SupportPlus Client represents and warrants that the Products included are all the Products currently licensed from ACCPAC SupportPlus Fee The SupportPlus fee ??Fee ? will be based on the then-current list price Multi-year options are also available ACCPAC agrees to invoice the Client for the Fee forty-five days in advance of the due date Client agrees to pay the Fee as invoiced Fees are non-transferable and non- refundable Lapsed SupportPlus Coverage To resume