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SERVICE GUIDE CANON U.S.A., INC. SYSTEMS & TECHNICAL SUPPORT DIVISION Rev. 0 Ma

SERVICE GUIDE CANON U.S.A., INC. SYSTEMS & TECHNICAL SUPPORT DIVISION Rev. 0 May 2001 imageRUNNER 8500 Service Guide imageRUNNER 8500 Service Guide Rev. 0 May 2001 Page i IMPORTANT SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL MACHINE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER. USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION. THIS SERVICE GUIDE INCLUDES INFORMATION RELATING TO THE imageRUNNER 8500. imageRUNNER 8500 Service Guide imageRUNNER 8500 Service Guide Rev. 0 May 2001 Page ii Published by Canon U.S.A., Inc. One Canon Plaza Lake Success, NY 11042-1198 1-800-OK-CANON Canon U.S.A. Homepage: http://www.usa.canon.com Printed in the United States of America. Distributed in the United States by Canon U.S.A., Inc. This service guide is the property of Canon U.S.A., Inc. All rights reserved. The information contained in this service guide constitutes confidential information of Canon U.S.A., Inc. Pursuant to the dealer agreement with Canon U.S.A., Inc., this service guide is solely for reference purposes and may be used only by authorized Dealers of Canon U.S.A., Inc. No part of this service guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein. Pursuant to the dealer agreement with Canon U.S.A., Inc., Dealer agrees to indemnify Canon U.S.A., Inc. and to hold it harmless from and against any claims arising out of Dealer’s possession, use, or misuse of this service guide. Canon U.S.A., Inc. may, in its sole discretion, modify the information and/or specifications contained in this service guide at any time without notice. Canon is a registered trademark of Canon Inc. imageRUNNER is a trademark of Canon Inc. UNIX is a trademark in the United States and other countries, licensed exclusively through X/Open Company Limited. Novell and IPX/SPX are trademarks of Novell, Inc. CNA and CNE are service marks of Novell, Inc. Microsoft MCSE, Windows, and Windows 95/98/2000/NT/Me are registered trademarks of Microsoft Corporation. IBM is a trademark of IBM, Inc. Macintosh and Mac OS are trademarks of Apple Computer, Inc. Pentium is a trademark of Intel Corporation The Energy Star name is a registered trademark of the U.S. Environmental Protection Agency. All other company names and product names may be trademarks or registered trademarks of their respective owners, and are hereby acknowledged. imageRUNNER 8500 Service Guide imageRUNNER 8500 Service Guide Rev. 0 May 2001 Page iii Table of Contents I. Product Overview............................................................................................................................................1 II. Design Features:...............................................................................................................................................1 A. High Image Quality............................................................................................................................................1 B. High Productivity...............................................................................................................................................1 III. Product Configuration ....................................................................................................................................2 A. imageRUNNER 8500 ........................................................................................................................................3 B. Accessories ........................................................................................................................................................3 C. Supplies .............................................................................................................................................................3 D. Connectivity Accessories...................................................................................................................................3 IV. Specifications....................................................................................................................................................4 A. imageRUNNER 8500 ........................................................................................................................................4 B. Saddle Finisher-K3 ............................................................................................................................................5 C. Finisher-K2........................................................................................................................................................6 D. Paper Deck-M1..................................................................................................................................................6 E. Automatic Document Feeder .............................................................................................................................6 F. Finisher-K1........................................................................................................................................................7 G. Document Insertion Unit-B1..............................................................................................................................7 H. Paper Folding Unit-C1.......................................................................................................................................7 V. Service Features...............................................................................................................................................8 A. Serviceability.....................................................................................................................................................8 B. Estimated Installation Time ...............................................................................................................................8 C. Power and Plug Requirements ...........................................................................................................................8 D. Upgrading ..........................................................................................................................................................9 E. Computer Requirements For Upgrading............................................................................................................9 F. Handling Of The Hard Disk Drive...................................................................................................................10 G. imageRUNNER 8500 Consumables................................................................................................................10 H. Periodic Replacement Parts .............................................................................................................................11 I. Consumable Parts For Main Unit.....................................................................................................................12 J. Consumable Parts For ADF.............................................................................................................................13 K. Periodic Maintenance Items.............................................................................................................................14 VI. Service Policy .................................................................................................................................................15 A. Dealer Technical Support ................................................................................................................................15 B. Escalation Procedure .......................................................................................................................................15 C. Internet Systems And Technical Support.........................................................................................................16 D. Recommended Monthly Print/Copy Volume...................................................................................................16 E. Warranty Conditions........................................................................................................................................16 VII. Technical Training.........................................................................................................................................17 A. Overview..........................................................................................................................................................17 B. Obtaining imageRUNNER 8500 Certification.................................................................................................17 C. imageRUNNER 8500 In-House Training Course............................................................................................18 D. Who Should Attend .........................................................................................................................................18 E. Prerequisites.....................................................................................................................................................18 F. Materials..........................................................................................................................................................18 G. What You Will Learn ......................................................................................................................................19 H. Training Facilities............................................................................................................................................19 imageRUNNER 8500 Service Guide imageRUNNER 8500 Service Guide Rev. 0 May 2001 Page iv VIII. Service Requirements ...................................................................................................................................20 A. Authorization Policy........................................................................................................................................20 B. Service Recommendation ................................................................................................................................21 IX. Appendix.........................................................................................................................................................22 A. imageRUNNER 8500 Series Limited Warranty Conditions............................................................................22 B. Canon GPR-7 Drum Unit Limited Warranty ...................................................................................................23 imageRUNNER 8500 Service Guide imageRUNNER 8500 Service Guide Rev. 0 May 2001 Page 1 I. Product Overview The imageRUNNER™8500, Canon’s first digital machine in segment 5 with up to 85 pages-per-minute, is a high-speed multifunction copier model that will be upgradeable to printer and advanced models. The imageRUNNER 8500 takes full advantage of current technology implemented in the imageRUNNER 600. Although many functions and features have been extracted from the imageRUNNER 600, the imageRUNNER 8500 includes many new-sophisticated features. As an Energy Star® Partner, Canon U.S.A., Inc. has determined that this product meets the Energy Star guidelines for energy efficiency1. II. Design Features: New features for the imageRUNNER 8500 include Job Build, Mirror Image, Tab Printing, up to 5 copy reservations, 100 sheet staple and 3 hole / 2 hole punch. A. High Image Quality The imageRUNNER 8500 scans up to 600 x 600 dpi, copies up to 1,200 x 600 dpi and printing up to 2,400 x 600 dpi. B. High Productivity Scanning Speed Scanning speed for 1 to 1 is 80 ipm. High speed scanning is realized even while printing. Stapling The imageRUNNER 8500 staples up to 100 sheets and has staple cartridges containing 50 or 100 staples. Punch Finishing The imageRUNNER 8500 Finisher-K2 and Saddle Finisher-K3 can punch 2 to 3 holes in documents. The puncher unit automatically detects what type of hole is used according to the paper selection. Three holes are punched in letter paper and two holes are punched in Letter-R and Legal Paper. Hard Drive Capacity The imageRUNNER 8500 has a 10GB hard drive. Copy Reservation The imageRUNNER 8500 has up to five copy reservations at a time. First copy Output time First copy output is approximately 2.9 seconds from platen glass and approximately 4.3 seconds from the ADF. 1 If any of the options are installed, the printer may no longer be Energy Star compliant. imageRUNNER 8500 Service Guide imageRUNNER 8500 Service Guide Rev. 0 May 2001 Page 2 Items included in the imageRUNNER 8500 Copier Box: ! imageRUNNER 8500 ! Developer Assembly x1 ! Pressure Plate, Developing Assembly x1 ! ADF Tray Unit x1 ! Label, Size of Cassette x2 ! Label, Cassette Universal x2 ! Size Plate x2 ! Label, Size of Deck x2 ! Warning Label x1 ! Handle x1 ! Tab Feeding Attachment (LTR) x1 ! Cassette – P4 (Universal) x2 ! Document Tray x1 ! Operators Manual/ Users Guide (Eng) x1 ! Operators Manual/ Copy Guide (Eng) x1 ! Operators Manual/ Box Guide (Eng) x1 ! Copy Machine Warranty (Eng) x1 ! Copy Machine Warranty (FR) x1 ! Drum Unit Warranty (Eng) x1 ! Drum Unit Warranty (FR) x1 ! Registration Card (Eng) x1 ! Registration Card (FR) x1 ! Installation Check List x1 ! Operator manual x 3 o Reference Guide (FA7-2728-010) o Copying Guide (FA7-2729-010) o Mail Box Function Guide (FA7-2730-010) The Part Numbers for the Operator Manuals cannot be ordered as a Sales Item. III. Product Configuration imageRUNNER 8500 Service Guide imageRUNNER 8500 Service Guide Rev. 0 May 2001 Page 3 A. imageRUNNER 8500 Item Item Number2 imageRUNNER 8500 imageRUNNER 8500 6758-A003-AA B. Accessories Item Item Number2 Finisher-K1 6777-A002-AA Finisher-K2 6778-A002-AA Saddle Finisher-K3 6779-A002-AA Document Insertion Unit-B1 6786-A001-AA Paper Folding Unit-C1 6787-A001-AA Document Tray-C1 0515-A001-AA FL Cassette-P4 0334-A009-AA Paper Deck-M1 6792-A002-AA Tab Feeding Attachment-A1 6793-A002-AA C. Supplies Item Item Number2 GPR-7 Drum 6749-A003-AA GPR-7 Black Toner Unit 6748-A003-AA Staple-G1 6788-A001-AA Staple-H1 6790-A001-AA Staple Cartridge-H1 6789-A001-AA Staple Cartridge-D2 0250-A002-AA Transparency Type E 9-70015-E1 Label Type-D1 9-50015-D1 Label Type-D2 9-50015-D2 Roll Paper for C.C.P.-A1 SSF-H1200 Card Reader-C1 6575-00-AA Control Card Printer-A1 0491-A001-AA Basic Card Set 0500-A002-AA Copy Card Set 2 0499-A005-AA Copy Card Set 3 0499-A006-AA D. Connectivity Accessories Item Item Number2 Network Multi-PDL Printer Kit-B1 6935-A001-AA Token Ring Network Interface Adapter 6910-A001-AA Expansion Bus-A1 6909-A001-AA 2 Item Numbers and Part Numbers are subject to change due to engineering changes, etc. imageRUNNER 8500 Service Guide imageRUNNER 8500 Service Guide Rev. 0 May 2001 Page 4 IV. Specifications A. imageRUNNER 8500 imageRUNNER 8500 (Main Unit) Type Digital, Multifunction Imaging System Copying Method Laser Dry Electrostatic Transfer Developing System Dry Monocomponent Toner Projection Acceptable Originals Sheets, Books, and 3 Dimensional Items (up to 4.4 lbs.) Maximum Original Size 11” x 17” (Ledger) Maximum Copy Size 11” x 17” (Ledger) Only lower cassettes will hold 11” x 17” size paper. Minimum Copy Size 4 1/8” x 5 7/8” Image Server Standard 10GB HDD plus 192 MB RAM (approximately 7,700 originals can be held) Maximum Copy Reservation 5 Scanning Resolution Up to 600 dpi x 600 dpi Engine Resolution Up to 600 dpi x 600 dpi Interpolated Resolution Up to 1,200 dpi x 600 dpi (copy), 2,400 dpi x 600 dpi (print) Halftone 256 continuous tone Paper Feeding 2 cassettes / 2 trays Paper Capacity 2 x 550 and 2 x 1500 (Std. 4,150 Sheets / Max. 7,650 Sheets) Manual Bypass Up to 50 Sheets Acceptable Paper Weight 17 lb. to 110 lb. (All Cassettes and Stack Bypass) Duplexing Standard Automatic Trayless Duplexing Magnification ! 25% - 400% (in 1% increments): From glass ! 25% - 200% (in 1% increments): From feeder Preset Reduce/Enlarge 25%, 50%, 64%, 73%, 78%, 121%, 129%, 200%, 400% Multipage Copy Speed Approximately 85ppm uploads/s1/ ir8500-service-guide.pdf