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Director Casualty Support Management THE THE GUIDE GUIDE to Benefits, Programs,

Director Casualty Support Management THE THE GUIDE GUIDE to Benefits, Programs, and Services for Serving and Former Canadian Forces Members and their Families April 3, 2013 Edition CARING FOR OUR OWN The Guide to Benefits, Programs, and Services, for CF Members and their Families 2 The Guide The Guide to Benefits, Programs, and Services for Serving and Former CF Members, and their Families Copyright © 2012 by Director Casualty Support Management (DCSM) Design by: DCSM Communications Cell This book may be reproduced by electronic or mechanical means in its original format. It is not to be amended or altered. This document has been produced as a guide only. As of the date of publication, the information was as current as possible and the Website will be updated regularly; however, the official Acts, Regulations, Directives, and Orders all take precedence in cases of conflicting information. DCSM Website: www.cmp-cpm.forces.gc.ca/cen/index-eng.asp Email: centre@forces.gc.ca Telephone: DCSM/Joint Personnel Support Unit Headquarters (JPSU HQ) may be contacted by telephone at 1-800-883- 6094 from 0800 hours to 1700 hours (8 a.m. to 5 p.m.), Monday to Friday, Eastern Standard Time (EST). Voice mail will be active at all other times. All calls are confidential and telephone messages will be returned on the next business day. To reach DCSM from outside of Canada, call collect at 613-992-0307. For CF personnel serving outside of Canada on operations, DCSM/JPSU HQ may also be contacted through the National Defence Command Centre (NDCC) in Ottawa. Ask the NDCC operator to connect to 613-992-0307. In writing: Director Casualty Support Management Major-General George R. Pearkes Building National Defence Headquarters Ottawa, ON K1A 0K2 3 Integrated Personnel Support Centres (IPSCs) Pacific Pacific Comox 250-339-8211 (7092) Esquimalt 250-363-5661 Vancouver 604-225-2520 (2662) Satellite Chilliwack 604-858-1011 (6106) Alberta Alberta - - Northern Canada Northern Canada Calgary 403-686-6448 Cold Lake 780-840-8000 (8215) Edmonton 780-973-4011 (5774) Wainwright 780-842-1363 (1518) Prairie Prairie Satellite Moose Jaw 306-694-2222 (5541) Shilo 204-765-3000 (3610) Winnipeg 204-833-2500 (4806) Eastern Ontario Eastern Ontario Kingston 613-541-5010 (5668) Ottawa 613-945-6600 (6765) Petawawa 613-687-5511 (3504) Satellite North Bay 705-494-2011 (2589) Trenton 613-392-2811 (5059) Southern Ontario Southern Ontario Borden 705-424-1200 (1302) London 519-660-5275 (5091) Meaford 519-538-1371 (6839) Toronto 416-633-6200 (2663) Quebec Quebec Bagotville 418-677-4000 (4530) St. Jean 450-358-7099 (3030) Valcartier 418-844-5000 (8282) New Brunswick/Prince Edward Island New Brunswick/Prince Edward Island Gagetown 506-422-2000 (6100) Moncton 506-860-5500 (5601) Satellite Charlottetown 902-370-4723 Newfoundland and Labrador/Nova Scotia Newfoundland and Labrador/Nova Scotia Halifax 902-722-1907 Satellite Greenwood 902-765-1494 (5702) Satellite Sydney 902-563-7138 St. John’s 709-570-4873 Satellite Gander 709-256-1703 (1164) The Guide to Benefits, Programs, and Services, for CF Members and their Families 4 Introduction Introduction 3 Integrated Personnel Support Centres (IPSCs) 4 Table of Contents 6 Introduction to The Guide Programs and Services Administered by Programs and Services Administered by Director Casualty Support Management / Director Casualty Support Management / Joint Personnel Support Unit Joint Personnel Support Unit (DCSM / JPSU) (DCSM / JPSU) 7 Director Casualty Support Management / Joint Personnel Support Unit (DCSM / JPSU) 8 Career Transition Assistance Programs (CTAP) 10 The Transition Assistance Program (TAP) Website 11 Vocational Rehabilitation Program for Serving Members (VRPSM) 11 Federal Public Service Employment - Priority Appointment for Eligible 3(a) or 3(b) Re leased Canadian Forces (CF) Members Table of Contents 13 Canadian Forces Return to Work Program (CF RTW) 14 Soldier On 15 Injured Soldier Network (ISN) 16 Joint Personnel Support Unit Headquarters Client Services 17 Posting to the Joint Personnel Support Unit (JPSU) and the Service Personnel Holding List (SPHL) 18 Extension of Class "C" Reserve Service for Personnel whose Injury or Illness was Sustained on Special Duty Service (SDS) 19 Reserve Force - Compensation During a Period of Injury, Disease or Illness (RFC) 20 Home Modifications Benefit 21 Home Modifications Move Benefit 22 Vehicle Modifications Benefit 22 Home Assistance Benefit 23 Attendant Care Benefit 23 Caregiver Assistance Benefit 24 Designated Assistant (DA) 24 National Military Cemetery (NMC) 26 Operational Stress Injury Social Support (OSISS) 27 The Mental Health and Operational Stress Injury Joint Speakers Bureau (JSB) 5 28 Federal Public Service Employment - Spousal Priority Entitlement Benefit for Surviving Spouses and Partners 29 Spousal Education Upgrade Benefit 30 HOPE Program (Helping Our Peers by Providing Empathy) 31 Next of Kin (NOK) Travel Entitlements when a Canadian Forces (CF) Member Dies 32 Funeral and Burial Expenses 34 Next of Kin Travel Benefit (NKTB) Administered by the Canadian Forces Administered by the Canadian Forces (other than DCSM / JPSU) (other than DCSM / JPSU) 35 Allowance - Loss of Operational Allowances (ALOA) 36 Canadian Forces Superannuation Act (CFSA) – Pension Benefits for Members 40 Education Reimbursement (ER) Programs 41 Regular Force Release Information (Financial Aspects) 42 Unused Leave Entitlement 43 Canadian Forces Severance Pay (CFSP) 44 Medical Treatment and Expenses 45 Planning Ahead: Wills and Estate Planning 48 Canadian Forces Member Assistance Program (CFMAP) 49 Reserve Dental Care Plan (RDCP) 50 Canadian Forces Superannuation Act (CFSA) – Survivor Benefits 52 Intended Place of Residence (IPR) 53 Dependants’ Dental Care Plan (DDCP) 54 Supplementary Death Benefit (SDB) 55 Death Gratuity - Reserve Force other than Class “C” Reserve Service Administered by Federal and Provincial Administered by Federal and Provincial Governments Governments 56 Canada Revenue Agency (CRA) Disability Tax Credit 57 Government Employee’s Compensation Act (GECA) - Disability Benefits 58 Canada Pension Plan (CPP) Disability Benefits 59 Group Medical Benefits – Public Service Health Care Plan (PSHCP) 60 Pensioners’ Dental Services Plan (PDSP) 61 Quebec Pension Plan (QPP) - Disability Benefits 62 Government Employee’s Compensation Act (GECA) - Death Benefits 63 Canada Pension Plan (CPP) Survivor Benefits 64 Quebec Pension Plan (QPP) Survivor Benefits Administered by Veterans Affairs Canada Administered by Veterans Affairs Canada (VAC) (VAC) 65 Veterans Affairs Canada Benefits and Services - Continued on Page 6 The Guide to Benefits, Programs, and Services, for CF Members and their Families 6 Introduction The purpose of The Guide is to provide serving and retired Regular and Reserve Force members as well as their families with an overview of benefits, programs and services to which they may be entitled in the event of a member becoming disabled, ill, injured or deceased while serving in the Canadian Forces (CF). Disability, Illness or Injury Benefits Disability, Illness or Injury Benefits Certain disability benefits are available to members and former members of the CF through a number of legislative acts, regulations and agreements. The administration of these benefits is shared by a number of organizations within the Department of National Defence (DND) and by other federal government agencies such as Veterans Affairs Canada (VAC) or Service Canada. Death and Related Benefits Death and Related Benefits Surviving spouses/common-law partners and children of members who die while serving in the CF may be entitled to some benefits or annuities and pensions. The Director Canadian Forces Pensions Services (DCFPS) will forward a letter to the surviving spouse/partner/executor providing details regarding various entitlements. Conditions of Use Conditions of Use The Guide deals with benefits applicable to disability and death, and does not discuss the usual benefits and entitlements which are available upon release. For usual release benefits, contact your local Release Section. In case of discrepancy between The Guide and legislation/policy, legislation/ policy will prevail. Any reference to taxation should be verified with Canada Revenue Agency prior to making any financial decisions. The information found in The Guide is subject to change without notice. Refer to the indicated points of contact for each benefit for the most up-to-date benefit information and eligibility requirements. - Continued from Page 5 Administered by Other Organizations Administered by Other Organizations 69 Royal Canadian Legion - Service Bureau 71 United Nations (UN) Military - Death and Disability Compensation 72 SISIP Financial Services (SISIP FS) Conclusion Conclusion 76 Useful Contacts 77 Definitions 79 List of Abbreviations and Acronyms Director Casualty Support Management / Joint Personnel Support Unit. 7 Director Casualty Support Management / Joint Personnel Support Unit (DCSM / JPSU) General Information General Information The Director Casualty Support Management (DCSM) is co-located with the Joint Personnel Support Unit Headquarters (JPSU HQ) in Ottawa. DCSM provides policy oversight and manages programs for the ill and injured, and transition services for all Canadian Forces (CF) members. The Joint Personnel Support Unit is a CF unit. Eight regional elements provide command and control within a designated area of responsibility. The provision of support services for currently serving and former CF ill and injured personnel, their families, and the families of the fallen, is done through Integrated Personnel Support Centres (IPSCs) and Satellites providing service delivery at over 30 different locations across Canada. The Integrated Personnel Support Centre The Integrated Personnel Support Centre An IPSC has three main components - a Services Section, a Support Platoon, and partner organizations. The strength of service delivery is achieved by all service partners working collaboratively as a team. IPSC Services Section: The core services of the IPSC Services Section include:  Return to Work coordination  Casualty Tracking  Outreach  Information, support, and advocacy services for casualty administration, benefits, and programs.  Administrative support to families of those CF members uploads/s1/ jpsu-guide.pdf