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Presents Behavioral Based Safety Behavior Based Safety Committed to a safe work

Presents Behavioral Based Safety Behavior Based Safety Committed to a safe working environment Participants Guide Table of Contents Program Introduction.............................................................................................................................2 Module 1: Foundation Concepts............................................................................................................3 Module 2: Behavior Analysis................................................................................................................4 Module 3: The inventory.......................................................................................................................6 Module 4: Observation & Feedback......................................................................................................7 Module 5: Problem Solving...................................................................................................................8 Conclusion.............................................................................................................................................9 TMSi, Jeffersonville, IN 1 12/1/2009 Behavior Based Safety Committed to a safe working environment Participants Guide Program Introduction Influencing Behavior Proactively In behavior-based safety, effective safety management is a process that begins with human behavior. It’s not about managing numbers — it’s about managing systems that proactively affect safety performance. Too often safety efforts are a result of a reaction to fluctuations in accident rates. When the numbers decrease, so does safety-related activity. In theory this point is quite straightforward, but many organizations are frustrated by their inability to influence safety-related workplace behavior. Many companies see their incident rates rise and fall in the safety cycle, and even safety leaders who break free of this cycle nonetheless experience performance plateaus — their continuing efforts do not bring continuous improvement. By focusing upstream on safety-related behavior, companies can make step-change improvements in their safety performance. Behavior Based Safety Approach At the core of Behavior Based Safety, are interventions that are designed to influence the behavior of employees upstream — before accidents happen. Depending on the root cause of the behavior, the intervention method varies. For behaviors that are under the direct control of employees, feedback is a powerful tool for reinforcing safe behavior. Situations where system factors or working conditions prevent employees from working safely call for action planning to remove these barriers to safety improvement Sustained Improvement In the end, the goal of any safety process is injury prevention. Behavior-based safety allows organizations to attack and remove the root causes of injuries. Instead of focusing on symptoms and "quick fixes," organizations can achieve lasting results. With a success rate of more than 90%, BST® has helped hundreds of clients put their safety performance on a more solid footing for continuous improvement. On average, sites see a reduction of over 40% in serious injuries in the first two years. TMSi, Jeffersonville, IN 2 12/1/2009 Behavior Based Safety Committed to a safe working environment Participants Guide Module 1: Foundation Concepts Pause 1 questions What Kinds of Things does Martha do to try to change attitudes in her division? How successful is this approach in reducing injuries? Why? How does Martha’s approach to quality differ from her approach to safety? Are there any similarities between what Martha’s division does and what we do? Pause 2 Questions What kinds of things does Jerry do to try to change the safety culture in his division? How successful is his approach in reducing injuries? What is the current culture of Jerry’s division? Why? What about us? How do people in our organization feel about safety? Pause 3 Questions How is the approach that Jake’s division takes to safety different from the approaches of the other two divisions? How successful is Jake’s approach in reducing injuries? How is our organization’s approach to safety different from the approach of Jake’s division? How does our organization currently deal with behavior? Conclusion Of the three divisions, which one is most like us? What would we have to do to be as successful as Jake’s division? Now that we understand how behavior is related to attitude and culture, we can better assess our existing safety practices. In the future we will continue to follow the company portrayed in this video to see what we can learn from it. As you leave and go about your daily activities, think about how we can start to focus on behavior like Jake’s division does. Fundamentals of Success Observation Positive Feedback Effective Comment Writing Tools for Use TMSi, Jeffersonville, IN 3 12/1/2009 Behavior Based Safety Committed to a safe working environment Participants Guide Module 2: Behavior Analysis Pause 1 Questions What controls the behavior of answering the door? Is it the antecedent – doorbell ringing? Or the consequence – seeing who is at the door? Why? What about the behavior of answering a telephone? What controls the behavior? Is it the antecedent – telephone ringing; or the consequence – talking to the caller? Why Pause 2 questions What kinds of antecedents does our organization use to trigger safety-related behavior? How successful are these antecedents in improving safe-behavior? Pause 3 question How is Derrick’s approach to conducting observations different from traditional safety program approaches? Pause 4 Question The worker in the video chooses not to wear eye protection because it is more convenient for him not to wear it. Consider the timing of this convenience. Does the worker experience the convenience of not wearing eye protections soon, or does he experience the convenience later? Why If the worker had been injured because he didn’t wear eye protection, would he probably have experienced the injury soon, or later? Why? When the worker does not wear eye protection, is the consequence of convenience more certain or uncertain to occur? Why? Is the consequence of injury more certain or uncertain to occur? Why? To the worker, is the convenience of not wearing eye protection more positive or negative? Why? To the worker, is an injury from not wearing eye protection positive or negative? Why? Pause 5 Questions What is the at-risk behavior performed by the young workers in the video? Which antecedents triggered the at-risk behavior of the worker in the video? Pause 6 Questions What consequences followed, or could have followed from the at- risk behavior of the worker? In other words, what happened, or what could have happened as a result of this behavior? TMSi, Jeffersonville, IN 4 12/1/2009 Behavior Based Safety Committed to a safe working environment Participants Guide Pause 7 Question For each consequence answer the following three questions: 1. If the consequence occurs, will it occur sooner or later; 2. Is the likelihood of occurrence certain or uncertain; 3. To the worker, is the result Positive or Negative? Pause 8 Question What antecedents could Jake’s group put in place to trigger the desired safe behavior: “Wearing face shield”? What consequences could Jake’s group provide for those who practice the desired safe behavior: “Wearing face shield” Pause 9 questions: Do people in our organization receive feedback in safety that is Soon, Certain and Positive? If so, what do they receive the feedback for and how frequent is that feedback? Pause 10 questions Lets take a few minutes to think about an at-risk behavior that causes injuries at our site. Make sure the behavior is observable. Now lets walk through an ABC Analysis exercise for this behavior. ABC Steps for Analysis 1. Identify at-risk behavior and enter in section B. 2. Determine the antecedents that trigger the at-risk behavior and list them under Step 1, Section A 3. Determine the Consequences that trigger the at-risk behavior and list them under Step 1, Section B 4. Analyze the power of consequences by determining whether the consequences happen “sooner” or “later”; are more “certain” or “uncertain” to occur; and if the consequence is “positive” or “negative”. 5. Identify the desired safe behavior that would replace the at-risk behavior analyzed above. Enter this in Step 2, Section B 6. Determine the new antecedents that can trigger this safe behavior and list them under Step 2, Section A TMSi, Jeffersonville, IN 5 12/1/2009 Behavior Based Safety Committed to a safe working environment Participants Guide ABC Steps for Analysis (cont.) 7. Determine the new consequences – ones that will support the safe behavior and are sooner, certain, and positive. Some examples of soon, certain, positive(SC+) consequences for safe behavior are: providing positive verbal feedback after observing safe behavior, providing positive written feedback from positive safety data, and tracking the percentage of the time that the safe behavior is observed in the workforce to highlight accomplishments. List all of the SC+ consequences under Step 2, Section C. 8. On the reverse side of the ABC Analysis worksheet, draft an action plan to remove the antecedents and consequences that push people to put themselves at-risk for injury, and to replace those antecedents and consequences with new ones that push people toward working safely. Module 3: The inventory Pause 1 Questions Why is it important for the behavior inventory to be developed specifically for each site by the site’s own employees? Why is brainstorming or guessing which behaviors are critical to safety at a particular site an ineffective way to identify behaviors for the inventory? Why is choosing only a few behaviors to observe ineffective? What are some of the sources that Jake’s group used to identify behaviors for their inventory? When Pat identified “paying attention” as a behavior from the report of the wrench accident, why did Mike encourage her to be more specific? Pause 2 Questions What is an advice statement? What directions for writing advice statements did Mike give to the group? Pause 3 Questions What are the final steps in creating an inventory after writing advice statements? TMSi, uploads/Management/ bbspart-guide.pdf