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cPanel Guide 11.34 (C) 2012 Surpass Hosting cPanel Guide 11.34 Hosting Info 1 S

cPanel Guide 11.34 (C) 2012 Surpass Hosting cPanel Guide 11.34 Hosting Info 1 Surpass Hosting, Your Hosting Partner 6 1.1 What's New 2 What's New in cPanel 11.34 9 2.1 Welcome to cPanel 3 Logging into cPanel 12 3.1 Welcome to cPanel 14 3.2 cPanel Preferences 4 Getting Help in cPanel: Wizards and Tutorials 20 4.1 Changing your Contact Information 22 4.2 Customizing cPanel 24 4.3 Bookmark cPanel 26 4.4 Working with E-mail 5 Creating New E-mail Accounts 28 5.1 Configuring E-mail Clients 31 5.2 Modify Existing E-mail Accounts 35 5.3 Working with Webmail 38 5.4 Combatting Spam 42 5.5 Mail Forwarders 48 5.6 E-mail Autoresponders 52 5.7 Handling Unrouted E-mail 55 5.8 Setting up Mailing Lists 57 5.9 Server-side E-mail Filtering 59 5.10 Testing E-mail Routing 63 5.11 Importing E-mail Accounts and Settings 66 5.12 Combat E-mail Spoofing 68 5.13 Changing MX Records 72 5.14 Working with Files 6 Backing up and Restoring Data 77 6.1 The cPanel File Manager 83 6.2 Using WebDAV (Web Disk) 91 6.3 Monitoring Disk Space Usage 95 6.4 File Transfer Protocol (FTP) 97 6.5 Web Logs and Statistics 7 The Latest Visitors Log 105 7.1 Bandwidth Useage Logs 107 7.2 Web Stats 109 7.3 Raw (Unprocessed) Web Logs 111 7.4 Account Error Log 113 7.5 Security 8 Password Protected Directories 115 8.1 Deny Website Access by IP Address 117 8.2 SSH (Shell) Access 119 8.3 Hotlink Protection 125 8.4 Stop People from Sharing Account Information to your Site 128 8.5 Mail Encryption with GnuPG 132 8.6 Managing your Domains 9 Subdomains 136 9.1 Addon Domains 139 9.2 Parked Domains 143 9.3 Domain Redirection 145 9.4 Simple DNS Zone Changes 148 9.5 Databases 10 Working with MySQL Databases 152 10.1 PHPMyAdmin 157 10.2 Enabling Remote MySQL Access 159 10.3 Software and Services 11 CGI Software 162 11.1 Add/Remove Software 163 11.2 Perl Modules 165 11.3 PHP Modules and Settings 167 11.4 Fantastico 169 11.5 Softaculous 172 11.6 Advanced Features 12 Apache Handlers 176 12.1 Image Management 178 12.2 Web Index Management 180 12.3 Custom Error Pages 182 12.4 Cron Jobs 184 12.5 Network Tools 189 12.6 MIME Types 191 12.7 Closing 13 Final Thoughts 194 13.1 (C) 2012 Surpass Hosting cPanel Guide 11.34 - 5 Hosting Info (C) 2012 Surpass Hosting cPanel Guide 11.34 - 6 Surpass Hosting, Your Hosting Partner Learn how to submit support requests. Hosting Info - HostDime.com We at Surpass Hosting would like to thank you for choosing to host with us. We look forward to serving your hosting needs for years to come. This guide is your complete, one-stop shop to learn about all of the many great features that cPanel and Surpass Hosting offer you. It is organized the same way features in your cPanel account are, so if you are looking for information on a specific feature, just scroll down the guide until you come to the section you are looking for. When you signed up with us you received an e-mail with important account information. Don't lose that e-mail. It includes your CORE account access information. If you are a long-time HostDime customer (as many of you are), your CORE account information was sent to your separately when the new system was rolled out. CORE is your central account management and support portal that helps you manage all of the services you have with us, pay bills or request support. If you have any questions or have any sales or support queries, please feel free to contact us, any time, day or night. We are here for you. Just log into your CORE account at: https://core.surpasshosting.com/ Enter your CORE username and password and you can submit a support request directly to us. Alternately, you can submit a request for assistance via our Concierge Live Assistant system at any time. To do so, go to: http://www.surpasshosting.com/ and click on the Concierge Live Assistant link at the top of the page, then enter the requested (C) 2012 Surpass Hosting cPanel Guide 11.34 - 7 details. NOTE: For security, some types of requests cannot be handled via Concierge Live Assistant without verification of certain private details or confirmation via support ticket. (C) 2012 Surpass Hosting cPanel Guide 11.34 - 8 What's New (C) 2012 Surpass Hosting cPanel Guide 11.34 - 9 What's New in cPanel 11.34 Learn about the new features in cPanel 11.34 cPanel 11.34: Improved WebDAV and Email Setup If you're already familiar with cPanel and what it offers, then this section is for you. If not, skip to the next section of the guide. cPanel 11.34 has a few new features for cPanel users (and a lot of "changes under the hood"). The key new features are: (C) 2012 Surpass Hosting cPanel Guide 11.34 - 10 • Improved WebDAV (Web Disk) support: cPanel now provides scripts or directions that make it easy to mount your account via WebDAV (including Windows 7 and 8 and most mobile platforms). • Improved e-mail account setup: cPanel makes it easier to set up email accounts on your desktop machine. There are autoconfigure scripts for a wider variety of email clients. (C) 2012 Surpass Hosting cPanel Guide 11.34 - 11 Welcome to cPanel (C) 2012 Surpass Hosting cPanel Guide 11.34 - 12 Logging into cPanel Learn how to log into cPanel Working with Your New Website To manage the various features of your new website you will need to log into a special web-based control panel (called cPanel). To do that, you need to start your web browser on your computer. cPanel works well in nearly any modern web browser on any computing platform. For example, Internet Explorer 7 or 8, Firefox 7 or 8, Safari and Opera (and all newer versions of those browsers) will work OK. Some older browsers like Internet Explorer 6 or AOL's web browser may not work as well with cPanel. Please update your web browser if needed. Load your web browser and then type one of the following items into your web browser (they will all take you to the same place). Please note: Replace "yourdomain.com" with your domain name. https://yourdomain.com/cpanel http://yourdomain.com/cpanel https://yourdomain.com:2083/ http://yourdomain.com:2082/ NOTE: The addresses that start with "https://" will connect to cPanel in a secure way that will help make sure that no malicious third-party could be looking at what you are doing (unless they have access to your actual computer, of course). It is preferable that you use this more secure method. However, please be aware that your web browser might pop up a warning telling you that the security certificate (SSL certificate) cannot be recognized and so might not be valid. If you do get this, it is OK to click YES or CONTINUE or ACCEPT (whatever your browser shows to let you accept this certificate). Even though you may get this warning, the connection to your web-based control panel is still secure so long as you accept the certificate. Also, if you accept the certificate, you probably won't receive another warning about it when you log into your web-based control panel (just referred to as cPanel from now on) in the future unless the certificate changes or you log in from another browser or computer. No matter which address you enter into your web browser, you will be prompted for your account (C) 2012 Surpass Hosting cPanel Guide 11.34 - 13 username and password. Your cPanel username and password were provided to you when you signed up for an account. Please retain this information in a safe and secure location! The username is not case sensitive, but the password is case sensitive. Be careful when typing. If you type in the wrong username and password too many times, the system may block you and you'll need to contact us to gain access to your account again. (C) 2012 Surpass Hosting cPanel Guide 11.34 - 14 Welcome to cPanel The main cPanel home screen and features. (C) 2012 Surpass Hosting cPanel Guide 11.34 - 15 Getting to Know cPanel Once you successfully log into your cPanel account, you will see a screen similar to the one above. Note that the first time you log in, you will probably see another popup that asks if you want to go through the tutorials or not. You certainly can do this if you wish and cPanel will walk you (C) 2012 Surpass Hosting cPanel Guide 11.34 - 16 through some common tasks and explain more to you about how web hosting works. However, since you are reading this document, you can safely skip the tutorials for now. Be sure to check the "do not show this again" check box in the popup before clicking on YES or NO unless you want to see that popup again. You can always go through the tutorials at any time later by clicking on the Getting Started Wizard option at the top of your cPanel (see the step below). NOTE: The screenshots in this document show a demo account, the exact feature set you have may vary. uploads/Management/ cpanel-guide.pdf