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i Contents . INTRODUCTION .....................................................

i Contents . INTRODUCTION ............................................................................................ 3 . GENERAL INFORMATION............................................................................ 5 . ENROLMENTPROCEDURES & POLICIES .................................................. 7 1. SALES SUPPORT OR PRE-SALES COURSES........................................... 9 1.1 Business ConneCT Sales Support ............................................................... 10 1.2 Business Mobility Sales Support .................................................................. 11 1.3 iS3000 SIP@Net Sales Support................................................................... 12 1.4 Management Portfolio Sales Support........................................................... 13 1.5 NEC UNIVERGE SV8100 Sales Support..................................................... 15 1.6 NEC UNIVERGE SV8300 Sales Support..................................................... 16 1.7 NEC UNIVERGE SV8500 Sales Support..................................................... 17 2. PLATFORM COURSES............................................................................... 19 2.1 NEC UNIVERGE SV7000/2400IPX toward SV8500 Migration .................... 20 2.2 NEC UNIVERGE SV8100 Basic................................................................... 22 2.3 NEC UNIVERGE SV8100 Migration to SL1000 Webinar............................. 24 2.4 NEC UNIVERGE SV8100 Migration to SL1100 Webinar............................. 26 2.5 NEC UNIVERGE SV8100 Migration to SL1100 Webinar............................. 28 2.6 NEC UNIVERGE SV8300 Installation CBT .................................................. 30 2.7 NEC UNIVERGE SV8300 Installation Live!.................................................. 31 2.8 NEC UNIVERGE SV8300 Specialist ............................................................ 33 2.9 NEC UNIVERGE SV8500 Advanced............................................................ 36 2.10 NEC UNIVERGE SV8500 External Routing................................................. 38 2.11 NEC UNIVERGE SV8500 Hotel Functionality.............................................. 40 2.12 NEC UNIVERGE SV8500 Installation & Configuration (Stand-Alone) ......... 42 2.13 NEC UNIVERGE SV8500 Networking & Location Diversity......................... 45 2.14 iS3000 SIP@Net Basic 1.............................................................................. 46 2.15 iS3000 SIP@Net Basic 2.............................................................................. 49 2.16 iS3000 SIP@Net Routing ............................................................................. 51 2.17 iS3000 SIP@Net Inter-Unit Routing ............................................................. 53 2.18 iS3000 Server Upgrade to CPU 4000........................................................... 54 2.19 SIP in iS3000................................................................................................ 55 2.20 SIP@Net Server ........................................................................................... 56 2.21 SIP@Net Server Upgrade IP-PM & DT700 .................................................. 57 2.22 XN120 Migration to NEC SL1100................................................................. 58 3. APPLICATION COURSES........................................................................... 61 3.1 Business ConneCT Installation..................................................................... 62 3.2 Business ConneCT Contact Centre.............................................................. 64 ii Contents 3.3 Business ConneCT Supervisor .....................................................................66 3.4 Business Mobility Smart Mobile Client R3.....................................................67 3.5 Business Mobility IP DECT CBT ...................................................................69 3.6 Business Mobility IP DECT Live....................................................................71 3.7 Directory Synchronization & Integration Practicum .......................................73 3.8 DT300 - DT700 Series Terminals..................................................................75 3.9 MA4000 System Management ......................................................................77 3.10 MA4000 Expense Management ....................................................................79 3.11 Marathon EverRun FT/HA and EverRun 2G .................................................81 3.12 Messenger@Net Basic..................................................................................84 3.13 MobiCall Messenger Solution........................................................................86 3.14 NEC UNIVERGE Assured Mobility................................................................88 3.15 NEC UNIVERGE MH240 for SV8100/SV8300..............................................89 3.16 NEC UNIVERGE SV8100 Hotel....................................................................90 3.17 NEC UNIVERGE SV8100 InMail...................................................................92 3.18 NEC UNIVERGE SV8100 MyCalls Call Manager .........................................93 3.19 NEC UNIVERGE SV8100 MyCalls Call Centre / Agent Control....................95 3.20 NEC UNIVERGE SV8100 MyCalls Advanced / Enterprise ...........................97 3.21 NEC UNIVERGE SV8100 MyCalls Call Recorder.........................................98 3.22 NEC UNIVERGE SV8100 UM8000 Voicemail ............................................100 3.23 NEC UNIVERGE SV8100 VoIP Extension / Networking.............................101 3.24 NEC UNIVERGE UM4730/UM8000 Installation & Configuration................103 3.25 NEC UNIVERGE UM8000 (In-Skin Unified Messaging) Administrator .......104 3.26 NEC UNIVERGE UM8000 (Migration) Web Training .................................105 3.27 NEC UNIVERGE UM8500 Administrator ....................................................106 3.28 NEC UNIVERGE UM8500 Installation & Configuration...............................107 3.29 SIP Fundamentals and Traces with Wireshark ...........................................109 3.30 Voice over IP & Quality of Service...............................................................110 1 Release date : 15/06/2011 NEC UNIFIED SOLUTIONS TRAINING GUIDE 2 3 INTRODUCTION We have again updated the training courses with all the latest information and new releases. All course descriptions listed in this training guide can also be found on our Business Net Training pages. On our training pages you will also find schedules of classes, availability etc. For more information on course content and for enrolment, you can contact the training administration in Hilversum: Training Administration International Training Centre NEC Unified Solutions Hilversum The Netherlands Tel.:+31 35 689 1538 Fax:+31 35 689 1566 E-mail: Trainingcentre@nec-unified.com 4 5 GENERAL INFORMATION Target Audiences The main objective of the International Training Centre is to offer the appropriate product training courses for the telecommunication platforms and their associated applications of NEC Unified Solutions. In this Training Guide we have divided the courses by type: • Sales support; • Platform basics, upgrades and advanced courses: • Applications for engineers and/or end-users. Some courses are designed or targeted at specific audiences, such as: • Sales support personnel; • End-users and trainers; • Engineers. In each section, a detailed description of each course is provided. Platform courses and Upgrade courses For each platform, there are basic (first level) courses and, where applicable, there may be advanced courses offered also. In some instances there may also be Migration (delta) courses available and upgrades. The objective of an Migration and/or upgrade course is to bring the trainee up to a new software and/or hardware level. They are designed for people already familiar with a former release, and who need to be updated with the changes. The Migration will help the engineer convert comfortably to the new environment. Tailor-made courses In some cases, we can offer a course tailor-made to your specific needs. These tailor- made training courses can be arranged provided resources are available. Once you have advised us of your training needs, we will respond to you on how we can meet your request. Entry requirements A minimum entry level is required to make sure that the trainee is able to follow a 6 module successfully. The specific entry requirements are listed in the description of each training module. As a general requirement, the trainee must be able to understand the language in which the course is given. This is usually English. Tests Most courses are rounded off with a written or practical test. Based on the result of the test, the trainee will or will not receive the course certificate or become certified on a specific platform or application. Passing a test can be applied to entry requirements on subsequent training modules. A trainee who does not pass the test, will get a study advice and will be offered the opportunity to do the test again at a later date. 7 ENROLMENT PROCEDURES & POLICIES Enrolment The entire procedure consists of two steps: - Step 1: Course planning permanently online via BusinessNet The complete training schedule is at all times visible on BusinessNet under the Training tab. New course announcements, availability and "Hot News Items" are posted frequently. A planning can also be requested at will from the Training Centre. - Step 2: Enrolment of students to classes Before sending us enrolment it is strongly recommended that you check that the student meets the prerequisites required for a particular course. This will avoid disappointments with regard to expectations and ability to perform well during the course. Enrolment can take place up until days prior to commencement of the course, pending availability. The Training Centre will reply with the Course Confirmation Form faxed or emailed to you. There are three possibilities: - Space is available. Confirmation will be sent. - Course and/or hotel are fully booked. Student is put on waiting list. No confirmation will be sent unless both course and/or hotel can be confirmed. - Student is rejected. Student has not followed prerequisite courses. Alternative advice will be given. Cancellations and fees Up until 2 weeks (15 days) before the start of the class, either party can cancel a participant from a class due to unforeseen circumstances. No costs are involved, if you inform us in time by fax or email, only written cancellations will be accepted. All cancellations within 2 weeks (14 days or less) will be charged a standard fee of one day's tuition. A " no show " (no cancellation advised prior to start of the course) will be charged the full cost of the entire course. The Training Centre reserves the right to cancel any course at any time due to insufficient enrolment or lack of resources. Hotel Reservations Hotel reservations can be made on your behalf, as per your request in writing. 8 Preferences can never be guaranteed, but every effort will be made. Payment of the hotel bill is the sole responsibility of the student, unless special arrangements are made beforehand. In the event we are notified of a no-show at the hotel, the NSO/Customer will have the hotel bill forwarded directly to them. The NSO/Customer remains responsible for hotel and personal expenses of the student. How to get to Hilversum From Amsterdam Schiphol Airport there are trains to Hilversum Central Station every 15 minutes. A route map and directions are available on request. Course Hours The standard course hours are from 9.00 a.m. to 5.00 p.m., unless otherwise stated on your invitation. Courses may run longer. Occasionally they also may end earlier. On the first day, participants should report to Reception at our headquarters. 9 1. SALES SUPPORT or PRE-SALES COURSES Sales Support or Pre-Sales courses cover the following topics: - Product functionality with sales and marketing aspects; - Features; - Boundaries; - Prophix and ordering issues; - Technical issues; - Practice (hands-on). 10 1.1 Business ConneCT Sales Support Target Audience: Sales support people who support account managers, make solution designs, answer RFP’s and prepare configurations and quotes. Course Objective: - Understand the Business ConneCT product: functionality, architecture and (dimensioning) boundaries; - Understand which interfaces are available for integration with other applications; - Be able to make Business Connect configurations in Prophix. The training focuses on the generic Business ConneCT capabilities; platform specific behaviour (e.g. on SV8300, SV8100, iS3000, SV7000) is discussed only limited. Entry Requirements: None Duration: 1 day Course Materials: Slide package Course Subjects: - Overview; - Support for multiple roles; - Operator and operator in networked uploads/Voyage/ training-guide 1 .pdf